JOB TITLE: CLIENTS RELATIONS MANAGER
NATURE OF JOB: FULL TIME
INDUSTRY: REAL ESTATE
SALARY: Kshs 40,000.00
JOB LOCATION: NAIROBI
SUMMARY
Our client, a real estate company is looking to employ a Clients Relations Manager who is well organized, professional and mature to coordinate all clients’ activities.
Responsibilities
- Build
relationships with customers
- Create
plans to address clients’ needs
- Advise
clients on best solutions
- Schedule
regular meetings with customers to ensure they are satisfied
- Act
as point of contact for complaints and escalate issues as appropriate
- Help
sales team up-sell or cross-sell services and products
- Ensure
both the company and clients adhere to contract terms
- Study
competition to find new ways to retain customers
- Diligently
meet all the targets
- Collect
customer reviews
- Promote
and ensure great professional relationship between the client and the
company.
- Collaborate
with internal teams (e.g. sales, engineers, senior management) to address
customers’ needs among other duties in the department
Qualifications
- Bachelor
Degree or Diploma in PR, Marketing, Customer Service or any other field
- 3-5
years experience in Clients Relations or Customer service management
- A
very Presentable and mature person
- Excellent
communication and interpersonal skills
- A
calm manner and the ability to work under pressure
- Problem-solving
orientation
- Customer
Service skills
How to Apply
- Qualified
candidates are encouraged to send CVs quoting relevant skills and
experience to recruitment@britesmanagement.com
- Interviews
will be conducted on a rolling basis until the position is filled
- Only
the shortlisted candidates will be contacted