Job Title: Front Office Executive – Salon & Spa
Industry: Beauty
Location: Karen
Gross Salary: 20k plus commissions
Our client is a high end salon and spa located in Karen.
They seek to hire a highly efficient Front Office Executive who will be in charge of the day to day coordination of the clients and ensure a smooth running of the salon and spa.
Key Responsibilities
·
Warmly greet clients, walk them to the proper beauty station and
inform assigned beauticians of their arrival.
·
Book and confirm appointments via phone and email
·
Process transactions (cash and credit cards) and issue receipts
·
Engage clients as they wait to be served.
·
Welcome walk-ins, answer questions about services and schedule
appointments based on availability
·
Inform clients about new services and discounts
·
Cross-sell services and products when appropriate (e.g. through
informative brochures and gift cards)
·
Update client records with contact and billing details, appointments
and services offered
·
Maintain a tidy reception area
·
Order and maintain supplies for salon, spa and barber shop
·
Respond to client’s enquiries through the social media platforms
·
Engage with customers actively seeking feedback about their
service experience.
·
Ensure bookings by clients are assigned to the hair and beauty
stylist fairly and do not overlap with staff schedule.
Skills & Qualification
·
Diploma or Certificate in any discipline.
·
Minimum experience of 2 years in a similar role
·
Applicants between 25 – 35 years are preferred.
·
Basic computer knowledge with proficiency in Microsoft Office.
·
Hands-on experience with office equipment, like printers and POS
systems.
·
Familiarity with processing transactions
·
Female candidates are encouraged to apply
·
Excellent communication abilities (verbal, phone and email) with
a customer service attitude
·
Solid organization and record-keeping skills
·
An ability to remain calm under stressful circumstances
How to Apply
If you are up to the challenge, possess the necessary qualification
and experience; please send your CV only quoting the job title on the email
subject (Front Office Executive – Salon & Spa) to
vacancies@corporatestaffing.co.ke before Tuesday 1st December 2020.
N.B: We do not charge any fee for receiving your CV or for
interviewing.
Only candidates short-listed for an interview will be contacted.
