Front Office Executive Job in Karen, Kenya

Job Title: Front Office Executive – Salon & Spa

Industry: Beauty

Location: Karen

Gross Salary: 20k plus commissions

Our client is a high end salon and spa located in Karen.

They seek to hire a highly efficient Front Office Executive who will be in charge of the day to day coordination of the clients and ensure a smooth running of the salon and spa.

Key Responsibilities

·         Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.

·         Book and confirm appointments via phone and email

·         Process transactions (cash and credit cards) and issue receipts

·         Engage clients as they wait to be served.

·         Welcome walk-ins, answer questions about services and schedule appointments based on availability

·         Inform clients about new services and discounts

·         Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

·         Update client records with contact and billing details, appointments and services offered

·         Maintain a tidy reception area

·         Order and maintain supplies for salon, spa and barber shop

·         Respond to client’s enquiries through the social media platforms

·         Engage with customers actively seeking feedback about their service experience.

·         Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.

Skills & Qualification

·         Diploma or Certificate in any discipline.

·         Minimum experience of 2 years in a similar role

·         Applicants between 25 – 35 years are preferred.

·         Basic computer knowledge with proficiency in Microsoft Office.

·         Hands-on experience with office equipment, like printers and POS systems.

·         Familiarity with processing transactions

·         Female candidates are encouraged to apply

·         Excellent communication abilities (verbal, phone and email) with a customer service attitude

·         Solid organization and record-keeping skills

·         An ability to remain calm under stressful circumstances

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Front Office Executive – Salon & Spa) to before Tuesday 1st December 2020.

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for an interview will be contacted.