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Customer Service Assistant Job in Nairobi, Kenya - ORPP


Duties and Responsibilities

This will be the entry and training grade for this cadre. Duties and responsibilities will entail:

  • Receiving, guiding and directing visitors to designated offices and areas;
  • Compiling daily records of visitors;
  • Providing relevant information to visitors;
  • Responding to visitors basic queries;
  • Recording physical visitors and quests protocols;
  • Managing visitors
  • Compiling weekly reports on customers compliments/complaints; and
  • Proposing strategies for enhancing customer


For appointment to this grade, an officer must have:-

  • Diploma in any of the following disciplines:, Customer Service, Public Relations, Communication Management, Front Office or its equivalent qualification from a recognized institution; and
  • Certificate in Computer Application Skills from a recognized

Terms of Service

The successful candidate will serve on pensionable terms.


Shortlisted applicants will be required to present originals of the following documents: a) National identity card or passport; b) Academic and professional certificates and transcripts; c) Any other relevant supporting documents and testimonials; and d) Clearances from the following bodies to demonstrate compliance with Chapter (6) of the Constitution of Kenya 2010:

  • Kenya Revenue Authority;
  • Ethics and Anti-Corruption Commission;
  • Higher Education Loans Board;
  • Any of the Registered Credit Reference Bureau; and
  • Directorate of Criminal Investigations

How to Apply;

  • Interested and qualified persons are requested to make their applications by completing two copies of ORPP job application form. The application form can be downloaded from the ORPP website,
  • Candidates should submit their applications together with a copy of national identity card//valid passport, copies of academic certificates, testimonials and any other relevant supporting documents so as to reach the Office on or before 25th November,
  • Applications in a sealed envelopes clearly be marked with the position applied for, should be sent by post/hand delivered/emailed/addressed to:

The Registrar of Political Parties, Lion Place, 1st Floor

Karuna close, Waiyaki Way, Westlands P.O Box 1131-00606, NAIROBI.


Office of the Registrar of Political Parties (ORPP) is an equal opportunity employer. Persons with disabilities are encouraged to apply. Only shortlisted candidates will be contacted, canvassing will lead to automatic disqualification.

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