Customer Service Associates Jobs in Nairobi, Kenya

Job Vacancy: Customer Service Associates

Location: Nairobi

Industry: Service

Key Responsibilities

·         Screening and moderating user submitted content, answering support requests, and performing support functions.

·         Moderating and screening written user content on Profiles

·         Moderating and screening user submitted photos

·         Answering Online Help Requests

·         Answering Incoming Telephone calls and support requests

·         Processing Testimonials (depending on language)

·         Various support tasks assigned

·         Maintaining high level professionalism with clients

Key Skills and Qualifications

·         Bachelor’s Degree in a business-related field with a 2nd class honors upper

·         K.C.S.E Minimum of a B-

·         Must be Internet and Computer literate.

·         Knowledge of foreign languages will be an added advantage.

·         Must be willing to work on a shift basis.

·         Good communication skills both written and verbal

·         Ability to respond promptly to customer inquiries

·         A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.

·         Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)

·         Ability to handle and resolve customer complaints promptly

·         Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)

Ladies are highly encouraged to apply.

To apply, send your CV only to applications@flexi-personnel.com before 30th October 2020.

Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placement.