Takataka Solutions
Position title: Customer Service – Waste Collection
Reports to: Head of Sales
Location: Nairobi
Summary of Role: TakaTaka Solutions is looking to recruit a passionate customer service officer to build and nurture long-term relationships with clients, coordinate resolution of any issues that arise to ensure clients are satisfied with our services and hence contribute in increasing our market share.
The candidate will report to the Head of Sales and is expected
to spend more time in fieldwork.
Company Background: TakaTaka
Solutions is a waste management and recycling company. We are engaged in waste
collection, material recovery, composting and recycling. We recycle 95% of the
waste we collect.
Specific
Responsibilities
·
Build good relationships with key clients on behalf of the
company
·
Create plans to address our clients’ business needs and
collaborate with the wider team to address them.
·
Follow up with clients regularly to ensure they are satisfied
·
Conduct research, summarize and present findings on the level of
client’s satisfaction.
·
Act as point of contact for complaints and escalating issues as
appropriate.
·
Assist the sales team to up-sell or cross-sell services and
products
·
Ensure both the company and clients adhere to contract terms
·
Monitor and analyze competitors’ activities
·
Collaborate with internal teams to address clients’ needs
·
Manage existing clients, to ensure contracts get renew or
renegotiate terms
·
Follow up with newly signed commercial clients to ensure high
quality service.
Qualifications and
Skills
·
At least 2-3 years’ work experience in sales or customer
service.
·
Diploma in business related field
·
Excellent written and verbal communication skills
·
Highly analytical and systematic approach to customer complaints
resolution.
·
Previous experience in solution selling of complex products or
services (E.g facility management, security, IT)
·
Fluent in English and Swahili
·
Proficient in Excel, Word, and PowerPoint.
Personal Attributes
·
Demonstrate honesty, integrity, and strong work ethics
·
High regard for time management
·
Problem solving and negotiation skills
·
Excellent communication skills
·
Collaborative and thrive in a team environment where ideas build
on one another
·
Excited by and open to new ideas and new way of doing things
·
Creative and contribute new ideas and ways of improving the team
·
High preparedness and ability to be adaptable without
complaining
·
Able to work under pressure
·
Able to work in multicultural environment
·
High level of empathy and patience
·
Willingness to take additional areas of responsibility relevant
to the role
How to Apply
If interested in this position please send your CV and cover
letter quoting the job title (Customer Service Officer) on the email subject to
job.takataka@gmail.com by 25th September 2020
