Job Vacancy: Customer Service Representative
Basic Function: The Customer Service Representative position is to ensure
proper customer service is being delivered.
Job Description
·
Open and maintain customer recording information
·
Answering customer calls
·
Combining orders for dispatch
·
Calling walk-in customers to confirm customer availability
before dispatch
·
Resolve product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution
·
Recommend potential products or services to management by
collecting customer information and analyzing customer needs
·
Prepare product or service reports by collecting and analyzing
customer information
·
Keep records of customer interactions, process customer accounts
and file documents
·
Resolve customer complaints via phone, email, mail or social
media
Skills and Qualifications:
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Skills in computer
·
Experience needed 1 year in customer service
·
Knowledge of SAP will be an added advantage
·
Proven customer support experience
·
Strong phone contact handling skills and active listening
·
Excellent communication and presentation skills
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Ability to multi-task, prioritize and manage time effectively
·
High school, Diploma or equivalent; college degree preferred
How to Apply
Send CV to hr@polytanksafrica.com
By: 29th August 2020
