Position: Support Analyst Level II
Reporting To: Head of IT Operations
Job Description
The Level II Support Analyst will
be rersponsible for delivering ICT support to the Core Banking Systems and
other Business systems by providing technical assistance, analysis and
solutions to issues reported, reports and administration services in a manner
that ensures that all customer information is secure and the pertinent Service
Level Agreements measures are consistently attained – so as to support and
contribute to the bank’s strategic objectives now and in the future.
Responsibilities
- Execute and monitor tasks and
programs as outlined in the appropriate task schedules.
- Troubleshoot and analyse
problems and either solve them or correctly escalate to the appropriate
analyst or vendor without undue delay and coordinate the resolution.
- Speedy closure of the issues
and problems assigned to the analyst with pro-active prioritization and
feedback.
- Plan and put into action
long-range solutions for resolving recurring difficulties with minimum user
disruption – educate users to resolve simple recurring problems
themselves.
- Install and perform minor
repairs to software following the genuine installation or repair
instructions.
- Assist in Inventory Management,
Software Licensing and receipt of software, hardware, stationary and other
IT supplies.
- Help enhance relationship with
vendors in conjunction with the corporate leadership.
- Prepare status reports and
monitor, analyse and evaluate the performance of various systems.
- Identify performance
degradation trends and problem areas and actively participate in
resolution.
- Participate in the
implementation of IT related policies and undertake other tasks as may be
assigned from time to time by the seniors in the bank’s IT function.
- Avail all scheduled reports and
also generate ad-hoc reports as requested by the Business Users.
- Work closely with other IT
teams to ensure systems are integrated correctly to provide the required
services
Qualifications
- A Bachelors degree in
Information Technology from a recognized University (minimum – 2nd class
upper or equivalent).
- A minimum of 2 years working
experience in a busy IT environment as a systems analyst with hands on
role in application administration.
- One or more IT certification
such as in Microsoft systems and Oracle will be an added advantage.
- Must be results oriented
- Analytical thinker
- Problem solving skills
- Must be self-driven
- Must have good analytical and
problem solving skills.
- Must have attention to details.
- Must have good communication
and interpersonal skills
- Must be a team player and have
integrity
How to apply
Application Deadline: 4th August,2020