Position:
Technical Support Analyst
Location:
Nairobi
Job Description
Azmasoft Consulting Ltd is an Audit Technology firm based in
Nairobi, Kenya. We work with our clients in the automation of audit, risk,
compliance, investigation and data analysis processes. We are involved in the
implementation, training and support of an Audit Management Software. Our
client base includes both public and private sectors across the East, Central
and West Africa Region.
We are looking for a Technical Support Analyst. This is a Technical
position responsible for implementation and support of our Audit Management,
Compliance Management and Data Analytics software within the EMEA Region. It
involves offering technical support to clients. The position reports to the
Assistant Manager.
Responsibilities
- Actual installation and support
of an Audit Management and Analysis software
- Offering technical support to
clients using the software
- Client management – communicate
to and liaise with client staff, colleagues and the support desk to
provide customer excellence and maintain strong client relations
- Client Relations – ensure
customer excellence through contact of our clients
- Business development – involved
in preparing proposals
Qualifications
- Degree in Computer Science, or
Information Systems is mandatory
- Mandatory support experience
for a minimum of 1 year specifically offering client support
- System implementation and
technical support experience (web server and database expertise)
- Must be able to work
independently, demonstrating strong qualities in communication and support
- Proven experience in
identifying and solving problems
- Strong client service skills as
the job involves a lot of interaction with client staff
- Excellent written and oral
communication skills
- Must have strong interpersonal
and troubleshooting skills
- Audit/Accounting/Risk
Management knowledge is an added advantage
- CISA/CPA or equivalent are
added advantage
How to apply
Click here to apply by 8th July 2020. Only
those shortlisted will be contacted.
