POSITION: CUSTOMER SERVICE AGENT –
SOMALI SPEAKING
Our client, a global Fintech start-up based in the United
Kingdom(UK) with offices in several other countries is looking to recruit an
experienced Somali Speaking Customer Service Agent to join the 24/7/365
customer service operation in Nairobi.
The ideal candidate should have a background in online financial
services, confident and a capable team player with problem-solving ability in a
highly regulated fast-paced business.
The successful candidate will report to the customer service team
leader in the Nairobi office.
Key duties
- Provide customers service support via online chat,
email and calls
- Assist in the customer onboarding and transaction
monitoring processes
- Working in shifts as part of a 24/7/365 rota
- Prioritise tasks when necessary
- Participation in continuous improvement process
organised across global teams.
Required
- 2 years of experience as a customer service agent
preferably in the fintech industry.
- Fluency in Somali and English is a must
- Bachelor’s degree/diploma in a business-related
course
- High level of interpersonal skills.
- Fast thinking, proactive and confident working
unsupervised using own initiative.
- Ability to carry out responsibilities
independently with minimal technical support
- Proficiency in Microsoft office
- Attention to detail
- Confident, flexible with excellent communication
skills.
How to Apply
Click the link below
https://dpckenya.com/job/customer-service-agent-somali-speaking/