Relationship Officer Job in Nairobi, Kenya

Relationship Officer

Job Details
  • Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya.
  • It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010.
  • On 10th January 2012, it later changed its names to Mwananchi Credit Limited.
Job Summary

  • Working closely with the Branch Manager the job holder will ensure implementation of sales & business growth strategies and at the same time ensure quality of the loans portfolio.
  • He/she will identify business growth opportunities, acquire clients in area of jurisdiction, manage daily utilization towards future lending and build a sizeable portfolio in loans and ensuring excellent client experience.
  • Proactively market and generate business through Individual and SME client recruitment on disbursement.
  • Undertake regular calls and visits to customers to ensure effective relationship management.
  • Maintain up to date records of all customer visits for all customers.
  • Cross sell all products and services to both existing and potential clients.
  • Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
  • Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings for further review & recommendations.
  • Adhere to current procedures, processes, memos and circulars as may be issued from time to time
  •  Address all customer queries within stipulated Service Level Agreements (SLAs).
  • Monitor the portfolio quality on daily basis and proactively institute remedial actions.
  • Maintain sound relationships with all clients.
Key Measurable Goals
  • Achievement of quality portfolio.
  • PAR management 0 – 30 days.
  • Client acquisition, increase rate of individual loan uptake and relationship management.
  • Increase revenues through cross selling of other products
  • Increase profitability of branches through enhanced relationship building, loan collection follow ups thus increasing branch revenues in comparison to expenditure and reduced provisioning for bad book.
  • Active disbursement Mobilization to meet set targets.
  • Education: Diploma in any business related course
  • Knowledge and Skills: Business management skills, Credit management skills Supervisory skills
  • Experience: At least 2 years as a Relationship Officer
  • Personal Attributes: Good communication and interpersonal skills, Team leader/player.
How to Apply
If you possess the stated qualifications and work experience, please send your application and CV (as one document), quoting the position applied on the email subject on