Our client, a leading betting and
gaming company is seeking to recruit a highly talented and customer oriented
professional to fill in the following position based at their Nairobi Office:
Customer Service Associate – Mandarin
Speaking
Reporting to the Customer Service
Assistant Manager, the Customer Service Associate will play a key role in
delivering highest quality of service to our client’s High Value Customers
Principal Accountabilities:
·
Assist with knowledgeable support to
customer requests across all products and channels
·
Provide immediate and accurate
response to customer contacts on social media, phone, e-mail and live chat
·
Deliver first time resolution to
customer requests up to authority and permission levels
·
Create and constantly develop unique
positive personal relationships with the client’s esteemed Customers
·
Maintain customer profiling and
communication database history for all the customers
·
Ensure that customer transactions are
completed accurately and timeously
·
Promote other products and services
where appropriate
·
Active outbound calling to develop
the lifetime value of the customer
Qualifications, Experience and Knowledge:
·
Diploma/ Degree in Marketing or any
other relevant field
·
At least 2 years’ experience in a
similar role.
·
Fluency in English and Mandarin is a
MUST
·
Ability to work under pressure in a
fast-paced environment
·
Excellent sporting knowledge
particularly in football
·
Possess a strong teamwork ethic
·
Excellent communication and numeracy
skills
·
Proficient in MS Office including
e-mail, live chat and SMS communications
·
Excellent interpersonal skills, with
the ability to deal effectively and professionally with difficult customers.
·
Flexible in shifting schedule
Interested candidates are requested to
forward their updated CVs to recruit@virtualhr.co.ke by Friday, 15th May 2020
clearly stating the subject heading “Customers Service Associate”.
Indicate your current and expected
remuneration (MUST), daytime telephone contacts and addresses of three referees.
Only shortlisted candidates will be
contacted.
