Location: Nairobi
Our client, an international
organization who is a leading provider of language interpretation services is
seeking to recruit Kituba (Kikongo), Lingala and Tshiluba languages speaking
call center agents.
Duties and Responsibilities
·
Assist our client’s community and
help resolve inquiries empathetically, accurately and on time.
·
Make well balanced decisions and
personally driven to be an effective advocate for our community
·
Investigate and resolve issues that
are reported on client platform such as requests for account support.
·
Respond to user inquiries with high
quality, speed, empathy and accuracy
·
Gather, analyze and utilize relevant
data to develop ways to improve the overall user experience on the site
·
Identify inefficiencies in workflows
and suggest solutions
·
Recognize trends and patterns, and
escalate issues outside the company policy to the global team
Qualifications and Experience
·
Between 18-30 years.
·
Must be living in Kenya.
·
Must speak fluent English and One
among the stated languages above.
·
High school education mandatory.
College education an advantage
·
Must be currently unemployed or
working as a casual
·
Must possess strong interpersonal
skills, verbal and written communication skills and most importantly empathy
·
High affinity and cultural awareness
of political/social situation regarding the relevant market/region
How to Apply
To apply send your CV to:
wambua@flexi-personnel.com.
Indicate the Language you are
familiar with on the email subject for easier retrieval and placement.
NB: Flexi Personnel does not charge
candidates for job placement
