Function / Department: Call Center,
Open Positions: 20,
Reports To: Team Manager,
Remuneration: Commission based,
Our Client is a leading credit management
firm in Kenya and the larger East African region. They seek to hire Call Centre
Officers to ensure timely collection of outstanding debts as per agreed terms
and limits.
Key Responsibilities
- Perform various duties on assigned accounts
such as recording, verification and validation of customer’s details as
received from Clients.
- Advise customer on ways of clearing their
debts while communicating with them on the importance of paying their
debts and consequences of non-payment.
- Act as a mediator for disputes between
customers and principals/Clients
- Locate and notify customers on defaulted
accounts by mail, telephone, or scheduled visits in order to ask for
payments
- Deliberate with customers by telephone or
in-person to determine reasons for overdue payments and to review the
credit terms for easier settlement of debts.
- Initiate the clearance process on cleared
debts once you receive payment proof and have the same uploaded by the
relevant department.
- Provide customers with their correct account
details e.g. balances, account numbers etc.
- Maintaining data integrity and keep customer
details confidential.
- Attend to customers during
scheduled/unscheduled meetings.
- Record information about the financial status
of customers and status of collection efforts in the company’s system.
- Respond to all correspondences e.g. e-mail,
telephone, postal mail.
- Organize, manage and implement the most
suitable debt recovery method and techniques. Negotiate credit extensions
if and when required.
- Preparation of reports as required.
Skills & Qualifications
- Diploma in any field from a recognized
institution(Diploma in Banking/Credit management will be an added
advantage)
- At least 1-2 years’ experience in
Collection/Credit or Sales and Marketing
- Strong analytical and problem-solving skills
with the ability to work under immense pressure.
- Good communication and interpersonal skills to
manage stakeholders.
- Fluency in both spoken and written English is
a must.
- Computer literate
How to Apply
Please send your CV only quoting the job title on the
email subject (Call Centre Officers – Debt Collection) to careers@finleyltd.com before Tuesday 9th June
2020.
Kindly indicate current/last salary on your CV
N.B: We
do not charge any fee for receiving your CV or for interviewing.
Only applicants meeting the strict criteria outlined
above will be contacted as part of the shortlisting process.
