Terms: One year contract renewable subject to performance and
funding availability.
Job description
This position is responsible for taking membership of prospective
non-members, renewing membership, selling Nature Kenya merchandise at the front
office and cleaning the office and ensure overall office neatness. The position
holder will be the first point of contact for members and other regular
customers arriving at the Nature Kenya office. He/she will assist members along
with their enquiries. This position reports directly to the membership manager.
Responsibilities
- Process
sales of Nature Kenya merchandise at the membership front office shop.
- Ensure
safety for allocated Nature Kenya merchandise.
- Take
new memberships.
- Renew
memberships.
- Support
in membership campaigns and recruitment events outside the office.
- Enter
membership details on to the membership database.
- Update
membership renewal details on the database.
- Record
and report membership and other institutional inquiries at the front
office and where appropriate respond to enquiries.
- Actively
support and participate in membership events including nature walks,
trips, the Sunday potluck, talks and the AGM.
- Enter
sales data on the point of sale system.
- Maintain
and account for sales stock and receipts.
- Prepare
cash returns for banking every day at 3.00 p.m
- Compile
monthly sales report.
- File
and keep records of membership forms.
- Clean
the membership office.
- Make
tea or shuttle tea and utensils when required to do so.
- Maintain
order/tidiness at the membership office.
- Photocopy
for service to members and revenue and as support to staff
- Post
membership publications.
- Deliver
packages as required.
- Perform
any other tasks as delegated.
Qualifications
- The
individual should possess excellent customer service skills and be able to
engage nature enthusiasts. He/she should have a basic understanding of
accounting principles, cash processing procedures and computer skills.
- Certificate
in marketing, communication, tourism or customer care.
- Knowledge
of Microsoft Outlook, Word, Access and Excel applications.
- Experience
of using a point of sale (POS) system or a CRM tool as sales force will be
an added advantage.
- Basic
understanding of accounting and cash processing procedures.
- Excellent
telephone manners and able to communicate to a range of audiences.
- Two-year
experience in a membership office or customer service.
- Friendly
and easy going personality.
- Able
to deal with complaints and give accurate information.
- Naturalist/Birder
will be an added advantage.
How to apply
If interested in this position kindly send your application and
curriculum vitae to office@naturekenya.org The deadline
for receiving applications is 1st May 2020.
