Job Title: Customer Service Coordinator
Location: Nairobi Kenya
Reference: CSC 2020
Recruiter: Stratostaff East Africa
Available: Immediately
Category: Experienced
Offer: Negotiable.
Profile Introduction: Our client, a manufacturer in commercial refrigeration and a
leading glass producer is seeking to recruit a Customer Service Coordinator.
Role Summary: Reporting to
the Customer Services Supervisor, the role will be the first link between the
client’s customer who is providing field service to and managing daily calls
logging in eService and Pocketbiz.
Qualifications / Requirements
·
National diploma
·
Minimum of 3-5 years’ experience in
the Customer service role
·
Stock control essential good
forecasting skills.
·
Good understanding of inventory
management systems
·
Excellent PC skills with above
average understanding of excel
Job Specification
·
General coordination between Client
Internal>>MSP
·
Daily Pocketbiz- call creation
Repairs
·
Pocketbiz- call creation PM
·
Pocketbiz -Record verification for
MSP invoicing Repairs & PM
·
Pocketbiz- Matching spare in system
with MSP invoices
·
Daily monitoring of MSP OTRR and PM
KPI
·
Customer daily ground issue resolution
·
MSP daily ground issue resolution
·
Market visit with Customer
·
Market visit with MSP
·
Constant support to MSP for spares
issuance
Competencies
·
Excellent communication skills.
·
Team and integrated working.
·
Result oriented.
·
Ability to look for continuous
improvement.
·
Analytical and numerical skills.
·
Sound business and professional
ethics.
How to Apply
If you are qualified and up to the
challenge send your Resume and Cover Letter to vacancies@stratostaff.co.ke by
3rd April 2020.
Please note that only qualified
candidates will be contacted.
Stratostaff is an Equal Opportunity
Employer
