As a Customer Experience
Representative, you will be responsible for reviewing, evaluating and
processing applications received globally for the Technology Impact Program.
The review and evaluation process
includes assessing application information, checking the background of the
applicant, corresponding via email, and, as needed, virtual meetings or phone
calls with applicants.
You will be equipping nonprofit and
social impact organizations with Autodesk technology, enabling them to drive
greater social and environmental impact in the world.
This person will work closely with
the team lead and other team members to ensure the integrity of the software
donation program and impact data.
Responsibilities
·
Application Review & Customer
Experience
·
Assess applications according to the
criteria of the Technology Impact Program and communicate with applicants to
further evaluate program eligibility and applicant needs.
·
Make informed, quality decisions in a
timely manner to ensure integrity of the Technology Impact Program and a
positive customer experience.
·
Maintain regular communication &
collaboration with the team lead and other team members.
·
Serve as the primary interface
between applicants and the Autodesk Technology Impact Program, and provide a
high-quality customer experience by communicating via email, virtual meetings,
and other technology platforms.
·
Capture required information at key
points along the customer journey.
·
Accurately input and maintain a
database of customer information on CRMs or collaboration tools, including
Salesforce, HubSpot, Fluxx, OneDrive, or others as needed.
·
Problem-solve to efficiently resolve
application, software order, or customer experience issues; Escalate issues to
Program/Project Managers in a timely and efficient manner.
·
Ensure the application process is
functional and make recommendations for improvement.
·
Support program’s quarterly reporting
process and other basic reporting projects as needed
·
Maintain a basic but broad
understanding of Autodesk product offerings for the design, manufacturing,
architecture, engineering, and construction industries, and effectively
communicate how Autodesk technology can offer solutions to non-profit and
start-up organizations.
·
Maintain a general understanding of
social and environmental impact areas, particularly as they relate to low
carbon innovations, health & resiliency, and workforce prosperity &
development.
Required Skills
·
Strong customer support
·
Strong written and oral communication
skills
·
Strong interpersonal skills
·
Strong problem-solver and
self-starter
·
Ability to make quality decisions in
a timely manner; Ability to function in ambiguous situations where
sound-judgment must be exercised
·
Thrives in a fast-paced,
collaborative team environment with ability to work independently for extended
periods of time
·
Extremely detail oriented with strong
organization and time management skills
·
Proven ability to prioritize,
multitask, and manage multiple initiatives and programs across the entire
lifecycle
·
Proficient knowledge of Microsoft
Office
·
Experience in Excel
·
Comfortable working across multiple
time zones
·
Comfortable working with different
cultures
·
Fluent English language skills
required
Bonus – Desired Skills
·
Basic understanding of
Salesforce.com; applicant information will need to be processed via
salesforce.com.
·
Ability to anticipate, understand and
assist with customer questions
·
Identify opportunities for improving
processes, efficiency, effectiveness, and collaboration through continuous
improvement
·
At least four (4) years’ experience
in Customer experience.
To apply, send your CV and Cover to
recruit@flexi-personnel.com indicating on the subject Customer Experience
Representative and expected Salary remuneration by 10th April 2020.
NB: Flexi Personnel does not charge
candidates for jobs placement
