Job Title: Customer
Service Executive
This position would be suitable for
someone who wants to join a small but high performing team which has built a
reputation not only in Kenya but also with the international community dealing
with ears and hearing loss.
Industry: Medical
Location: Nairobi
Gross Salary: 40k – 80k
Our Client is an established and
prestigious Ear, Nose and Throat consultancy firm.
They seek to hire an experienced
Customer Service Executive in a very well reputed medical setting dealing with
a range of clients including VVIP patients.
Responsibilities
·
Act as the first point of contact for
clients. Handle phone calls and emails. Welcome patients, book appointments,
manage enquiries, provide information on services.
·
Build sustainable client
relationships and trust with clients. Handle queries, complaints. Keep records
of client interactions and follow ups
·
Prepare reports, invoices, receipts.
Collect payments
·
Maintain Inventory, track office
supplies and order replacements
·
Oversee the general upkeep of the office
·
Handle logistics. Track incoming and
outgoing repairs and orders
·
Learn to operate new office
technologies and equipment and ensure they are functioning to specification.
Keep all software up to date
Qualifications
·
Proven customer support experience or
experience as a client service representative in a high end service industry
would be an advantage
·
A Kind and patient personality who
will actively engage with and will be able to go the extra mile in looking
after our clientele.
·
Ability to deal with the aged
community and high profile clientele
·
Excellent communication and
presentation skills. Needs to be well spoken and clear in speech. Needs to be
fluent in English and must have effective writing skills. Hindi / Gujarati /
Kiswahili will be an advantage
·
Ability to multi-task, prioritize,
and manage time effectively
·
Proactive in improving customer
experience and office efficiency
·
Must be customer oriented and have
the ability to deal calmly and positively with different types of personalities
and people from various walks of life
·
Computer Literacy: Ability to use
standard software packages such as Microsoft Office, Excel and Outlook
·
Ability to use Bluetooth, smartphone
technology, TV and sound systems would be an advantage
How to Apply
If you are up to the challenge,
possess the necessary qualification and experience; please send your CV only
quoting the job title on the email subject (Customer Service Executive) to
jobs@corporatestaffing.co.ke before 17th March 2020.
Kindly indicate current/last salary
on your CV
N.B: We do not charge any fee for
receiving your CV or for interviewing
Only candidates short-listed for
interview will be contacted
