Olivado EPZ
Customer Experience and Administration
Representative
Reports to Business Analytics Manager
Responsibilities and Duties
·
Receive, send and record all phone
calls, emails and SMS sent on behalf of and to the company.
·
Attracts potential farmers by
answering product and service questions and suggesting information about other
products and services such as Orchard management services.
·
Receive and record any complaints
from farmers and other stakeholders and assign the action point to the
responsible action owners and reviewers.
·
Provide current and any updates on
payments and harvest; provide farmers statements. Communicate any issues
urgently to the business analytics manager.
·
Prepare, print and issue farmers
statements on a regular and timely basis.
·
Update competitor and price matrix
reports.
·
Work with Field technical officer to
resolve any field, compliance and technical farmer related issues.
·
Work with team to assist the field
team to make the most efficient.
·
Administrative work for all the
departments in the organisation based on needs and availability
·
Any other duties assigned by the line
manager.
Education and Skills
·
A certificate in human behaviour,
organisation behaviour.
·
Fluent in Kikuyu, Swahili and English
How to Apply
Email your application to: lydia@olivado.com
Closing date: 29 March 2020
