Title: Call Center Officers – Debt Collection
Function / Department: Call Center,
Reports To: Team Manager,
Remuneration: Commission based,
Our Client is a leading Credit Management Firm in Kenya and
the larger East African region. They seek to hire Call Centre Officers to
ensure timely collection of outstanding debts as per agreed terms and limits.
Responsibilities
- Perform
various duties on assigned accounts such as recording, verification and
validation of customer’s details as received from Clients.
- Advise
customer on ways of clearing their debts while communicating with them on
the importance of paying their debts and consequences of non-payment.
- Act
as a mediator for disputes between customers and principals/Clients
- Locate
and notify customers on defaulted accounts by mail, telephone, or
scheduled visits in order to ask for payments
- Deliberate
with customers by telephone or in-person to determine reasons for overdue
payments and to review the credit terms for easier settlement of debts.
- Initiate
the clearance process on cleared debts once you receive payment proof and
have the same uploaded by the relevant department.
- Provide
customers with their correct account details e.g. balances, account
numbers etc.
- Maintaining
data integrity and keep customer details confidential.
- Attend
to customers during scheduled/unscheduled meetings.
- Record
information about the financial status of customers and status of
collection efforts in the company’s system.
- Respond
to all correspondences e.g. e-mail, telephone, postal mail.
- Organize,
manage and implement the most suitable debt recovery method and
techniques. Negotiate credit extensions if and when required.
- Preparation
of reports as required.
Qualifications
- Possession
of a Diploma in any field from a recognized institution with at least 1-2
years’ experience in Collection/Credit or Sales and Marketing environment
(Diploma (Banking/Credit management background will have an added
advantage)
- Strong
analytical power, good problem-solving skills and ability to work under
immense pressure.
- Good
communication and interpersonal skills to manage stakeholders. ·
- Fluency
in both spoken and written English is a must. ·
- Computer
literate & English proficiency.
How to Apply
Please send your CV only quoting the job title on the email
subject (Call Centre Officers – Debt Collection) to careers@finleyltd.com before 15th April 2020.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for
interviewing. Only applicants meeting the strict criteria outlined above will
be contacted as part of the shortlisting process.