Position: Kenya Enrollment Project Specialist
Preffered Start Date: As soon as possible
Location: Kakamega,Kenya
Compensation: Commensurate with experience
Duration: Full-time job
Benefits : Health insurance, paid time off
Job description
We are currently seeking to hire an Enrollment Project
Specialist. The successful candidate will be responsible for supporting our
enrollment strategy execution and spearheading key enrollment projects in
support of our Program Design and Field Operations team overall goal of serving
more farm families every year. We have highly ambitious goals to ensure a
sustainable program growth yearly.
The Enrollment Project Specialist will work closely with
relevant members of the Field Operations team, as well as other departments
such as Print, Logistics, Program Innovations, Product Innovations and Business
Operations. He/She will ensure on-time, accurate communication to HQ
stakeholders and ensure that the field team understands strategy and execution
in specified work streams.
Responsibilities
Lead & Communicate on Key
Enrollment Projects (60%)
- Lead
and coordinate process of production of client-facing marketing and
training materials, in particular, product kits, product catalogs,
marketing sheets, product cards, etc.
- Liaising
with other departments to develop and QC client contracts.
- Plays
a key role in running Enrollment Working group, leading certain discrete
meetings and ensuring that the calendar remains on task.
- Assisting
with discreet strategic/analytical projects such as running staff surveys,
writing enrollment reports, and developing enrollment Key
Performance indicators.
- Collaborate
with other departments, including Business Operations, Communications, and
Product Innovations to ensure enrollment activities and processes run
smoothly.
- Lead
on stakeholder communication about Field Focus and offer strategies on
enrollment performance.
- Lead
in planning for enrollment events such as annual enrollment inspiration
day.
Field Visit Role (30%)
- Be a
thought partner on feasibility of enrollment strategies in the field.
- Create
enrollment field work tools on need basis that aid in implementation of
annual strategy.
- Spear
head enrollment research on assigned projects.
Data analysis and report writing (10%)
- Support
on creating enrollment dashboards and data interpretation for report
writing.
- Support
in writing memos or support documents to key stakeholders.
You will undertake any other additional duties assigned by
your Manager.
Career Growth & Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
We are seeking exceptional professionals with 1 year + of
work experience. Candidates who fit the following criteria are strongly
encouraged to apply:
- Strong
work experience in a busy working environment.
- Undergraduate
degree holders.
- An
analytical and flexible mindset: ability to look at a situation and
determine what data is needed to make a strong decision. Preference for
strong data analysis skills, and experience working with huge data sets
and formulae.
- Fluency
with Microsoft Excel/Word/powerpoint and Google Sheets/Google Docs.
- Ability
to work independently, lead meetings and move work forward quickly.
- Strong
oral and written English communication and presentation skills.
- Ability
to coordinate with different teams with a high level of professionalism.
- Attention
to detail, strong work planning skills with the ability to juggle many
projects simultaneously without missing any critical tasks.
- Able
to work in rural cased areas in Kenya.
How to Apply
Position: Senior Program Strategy Manager
Location: Kakamega
Job description
One Acre Fund Kenya is our largest and fastest-growing
country of operation, and is one of the largest social enterprises in
sub-saharan Africa. By 2030, we aim to transform every farming community in
Kenya, and serve more than 1.5 million Kenyan farm families.
The Program Design team leads the strategy and planning for
Kenya’s core field program. The team is consists of four workstreams: 1)
Enrollment, 2) Repayment, 3) Impact and 4) Expansion. As the Senior Strategy
Manager, you would work with the Program Design Director to manage the team and
guide program strategy. You will report directly to the Program Design Director
as their deputy.
Responsibilities
- Oversee
two Program Design work streams, supporting the 5-year strategy and annual
planning processes for each.
- Directly
manage 2-3 senior level staff, investing in their professional growth.
- Lead
complex projects and strategic improvements required for the program to
achieve its long-term goals.
- Compile
and support management of a 16+ million USD budget.
- Run
annual goal setting and planning processes for Program Design department.
- Foster
a healthy team culture of professional growth, fun and continuous
improvement.
- Support
recruitment and talent development for the team.
Career Growth and Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You can shape a growing organization
and build a rewarding long-term career.
Qualifications
We are looking for professionals with 8+ years of relevant
work experience, and a passion for serving smallholder farmers. Candidates who
fit the following criteria are encouraged to apply:
- 5+
years of managing a successful team
- Project
management: Design, plan and implement complex projects to success
- Growth
mindset: Enthusiasm for learning, feedback and continuous improvement
- Results-oriented:
You set goals and take ownership of driving towards them
- Cross-cultural
fluency: You will collaborate with colleagues from diverse backgrounds
- Mentorship:
You support others to achieve their professional goals
- Strong
educational background; minimum Bachelor’s Degree
- A
willingness to commit to living in a rural area for at least two years
- English
required; Kiswahili strongly preferred
How to Apply
Position: Customer Protection (CP) Specialist
Location:
Job description
The Customer Protection (CP) Specialist has full,
independent ownership of the CP calling team and actively trains the CP Deputy
Supervisor to take on additional responsibilities for weekly management of this
large scale, high-risk survey that reaches 10% of our customer base each
season. Through further training, the CP Specialist is aiming to downshift CP
survey maintenance in order to 1) provide vertical growth to the Deputy
Supervisor position, and 2) open up their bandwidth for a larger scope of work
in the Customer Service (CS) portfolio.
With a downshift of CP survey maintenance, the CP Specialist
is expected to take on additional ownership of the CS portfolio with greater
independence, initiative, and drive. This includes managing CP data in the
Kenya program and working closely with the Field Operations department to feed
customer assessment of our service back into our approach to mitigating
harassment. The CP survey is designed to reach 10-15% of every site within the
program and checks on customer protection throughout every major field activity
(i.e., enrollment, delivery, impact, repayment). This insight is channeled into
CS improvement work that cuts across Field Operations, Program Design, and
Systems so that we can increase retention and program perception throughout the
country.
Responsibilities
CP Team Management (25%)
- Directly
managing one CP Supervisor
- Indirectly
managing five or six Senior CP Officers
- Conducting
weekly check-ins with CP Supervisor and monthly team meetings with all
Senior CP Officers
- Directly
contributing to or delegating team building activities and professional
development of the team members
- Maintaining
high-level oversight of CP Senior Officer performance (i.e., weekly
updates from the CP Supervisor, real-time QC of phone calls, and
supervision of biannual professional development reviews)
CP Survey and Data Management (30%)
- Monitoring
CP survey with weekly checks and maintenance of survey management tools
- Automating
CP management tools in order to downshift CP survey maintenance and
monitoring to CP Supervisor
- Assisting
in CP survey phone calls (with Kiswahili or Kikuyu populations)
- Identifying
and troubleshooting survey challenges between the CP call agents and Field
Operations and Case Investigations teams
- Conducting
two annual CP resets through adapting CP survey platform, call trackers,
question translations, and survey management tools
- Defining
process details for annual CP survey resets (September and January) to
downshift to CP Supervisor
- Serving
as CP survey representative within the Kenya program and as key deputy
with global CP
- Administering
handover of CP data to content owners (in Performance Management, Program
Design, and others) as needed for CS-facing work (e.g., CP scores)
- Managing
CP data and executing on data analysis for special CP projects and trimester
reports
- Leading
CP improvement projects up to medium complexity and co-leading improvement
projects up to high complexity
Customer Service Improvement (35%)
- Leading
or contributing to improvement projects within the larger body of CS work
with ability to independently scope/sketch sub-projects
- Leading
or contributing significantly to CS focused research in the Field through
field visits, meetings with Field Leaders, and SFD presentations
- Serving
as key deputy in forward movement for improved customer service efforts in
the Field
- Promoting
CP and CS work through departmental meetings (i.e., FTSP or Weekly
Execution Meetings) as well as contributing to cross-department and
cross-country CP/CS meetings
Short Term Support Liaison (5%)
- Maintaining
dashboard displays for weekly discussions
- Facilitating
technical dashboard transitions during seasonal shifts (i.e., enrollment,
delivery, training, repayment)
- Acting
as CP representative during monthly STS discussions to contribute to
decision-making around performance improvement strategies
- Serving
as a STS liaison to the Field Staff Management (FSM) team to assist in
action plan template creation and record-keeping
- Conducting
periodic audits of STS work to determine effective strategies for
struggling districts and to scope STS improvement work
Professional Development / Mentorship
(10%)
- Engaging
in Professional Development courses offered by the Training Department
- Maintaining
a mentorship with Program Specialist or Program Associate to build Field
fluency and program understanding
- Maintaining
a mentorship with Program Specialist or Program Associate to build
technical skills (specifically R)
- Visiting
the Field at a minimum of bi-quarterly (2 times every 3 months) to observe
field activities and leverage that into CP project work
- Engaging
in self-study with Microsoft, Google Suite, and R tools for an increase in
technical skills
- Promoting
work through presentations to the Field Operations and Program Design
teams
Career Growth & Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
We are seeking individuals with good technical skills and
some analytical skills as well as a demonstrated passion for sustainable
agricultural development in sub-Saharan Africa. We are looking for exceptional
candidates that wish to be a proactive member of a rapidly expanding vision of
customer service. Please only apply if you fit the criteria below:
- Demonstrated
computer skills in Microsoft Office and Google Suite
- Additional
technical skills welcome, but not required
- Stamina
/ Ability to work on a prolonged project
- Demonstrated
strong attention to detail
- Proactive
problem solving personality
- Self-motivator
/ Initiator of obtaining new skills
- Clear
communicator
- Integrity
and humility
- Positive
attitude and willingness to learn
- University
degree (please include grades and test scores on your resume)
How to Apply
Position: Customer Protection (CP) Specialist
Location:
Job description
The Customer Protection (CP) Specialist has full,
independent ownership of the CP calling team and actively trains the CP Deputy
Supervisor to take on additional responsibilities for weekly management of this
large scale, high-risk survey that reaches 10% of our customer base each
season. Through further training, the CP Specialist is aiming to downshift CP
survey maintenance in order to 1) provide vertical growth to the Deputy
Supervisor position, and 2) open up their bandwidth for a larger scope of work
in the Customer Service (CS) portfolio.
With a downshift of CP survey maintenance, the CP Specialist
is expected to take on additional ownership of the CS portfolio with greater
independence, initiative, and drive. This includes managing CP data in the
Kenya program and working closely with the Field Operations department to feed
customer assessment of our service back into our approach to mitigating
harassment. The CP survey is designed to reach 10-15% of every site within the
program and checks on customer protection throughout every major field activity
(i.e., enrollment, delivery, impact, repayment). This insight is channeled into
CS improvement work that cuts across Field Operations, Program Design, and
Systems so that we can increase retention and program perception throughout the
country.
Responsibilities
CP Team Management (25%)
- Directly
managing one CP Supervisor
- Indirectly
managing five or six Senior CP Officers
- Conducting
weekly check-ins with CP Supervisor and monthly team meetings with all
Senior CP Officers
- Directly
contributing to or delegating team building activities and professional development
of the team members
- Maintaining
high-level oversight of CP Senior Officer performance (i.e., weekly
updates from the CP Supervisor, real-time QC of phone calls, and
supervision of biannual professional development reviews)
CP Survey and Data Management (30%)
- Monitoring
CP survey with weekly checks and maintenance of survey management tools
- Automating
CP management tools in order to downshift CP survey maintenance and
monitoring to CP Supervisor
- Assisting
in CP survey phone calls (with Kiswahili or Kikuyu populations)
- Identifying
and troubleshooting survey challenges between the CP call agents and Field
Operations and Case Investigations teams
- Conducting
two annual CP resets through adapting CP survey platform, call trackers,
question translations, and survey management tools
- Defining
process details for annual CP survey resets (September and January) to
downshift to CP Supervisor
- Serving
as CP survey representative within the Kenya program and as key deputy
with global CP
- Administering
handover of CP data to content owners (in Performance Management, Program
Design, and others) as needed for CS-facing work (e.g., CP scores)
- Managing
CP data and executing on data analysis for special CP projects and
trimester reports
- Leading
CP improvement projects up to medium complexity and co-leading improvement
projects up to high complexity
Customer Service Improvement (35%)
- Leading
or contributing to improvement projects within the larger body of CS work
with ability to independently scope/sketch sub-projects
- Leading
or contributing significantly to CS focused research in the Field through
field visits, meetings with Field Leaders, and SFD presentations
- Serving
as key deputy in forward movement for improved customer service efforts in
the Field
- Promoting
CP and CS work through departmental meetings (i.e., FTSP or Weekly
Execution Meetings) as well as contributing to cross-department and
cross-country CP/CS meetings
Short Term Support Liaison (5%)
- Maintaining
dashboard displays for weekly discussions
- Facilitating
technical dashboard transitions during seasonal shifts (i.e., enrollment,
delivery, training, repayment)
- Acting
as CP representative during monthly STS discussions to contribute to
decision-making around performance improvement strategies
- Serving
as a STS liaison to the Field Staff Management (FSM) team to assist in
action plan template creation and record-keeping
- Conducting
periodic audits of STS work to determine effective strategies for
struggling districts and to scope STS improvement work
Professional Development / Mentorship
(10%)
- Engaging
in Professional Development courses offered by the Training Department
- Maintaining
a mentorship with Program Specialist or Program Associate to build Field
fluency and program understanding
- Maintaining
a mentorship with Program Specialist or Program Associate to build
technical skills (specifically R)
- Visiting
the Field at a minimum of bi-quarterly (2 times every 3 months) to observe
field activities and leverage that into CP project work
- Engaging
in self-study with Microsoft, Google Suite, and R tools for an increase in
technical skills
- Promoting
work through presentations to the Field Operations and Program Design
teams
Career Growth & Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
We are seeking individuals with good technical skills and
some analytical skills as well as a demonstrated passion for sustainable
agricultural development in sub-Saharan Africa. We are looking for exceptional
candidates that wish to be a proactive member of a rapidly expanding vision of
customer service. Please only apply if you fit the criteria below:
- Demonstrated
computer skills in Microsoft Office and Google Suite
- Additional
technical skills welcome, but not required
- Stamina
/ Ability to work on a prolonged project
- Demonstrated
strong attention to detail
- Proactive
problem solving personality
- Self-motivator
/ Initiator of obtaining new skills
- Clear
communicator
- Integrity
and humility
- Positive
attitude and willingness to learn
- University
degree (please include grades and test scores on your resume)
How to Apply
Position: Customer Protection (CP) Specialist
Location:
Job description
The Customer Protection (CP) Specialist has full,
independent ownership of the CP calling team and actively trains the CP Deputy
Supervisor to take on additional responsibilities for weekly management of this
large scale, high-risk survey that reaches 10% of our customer base each
season. Through further training, the CP Specialist is aiming to downshift CP
survey maintenance in order to 1) provide vertical growth to the Deputy
Supervisor position, and 2) open up their bandwidth for a larger scope of work
in the Customer Service (CS) portfolio.
With a downshift of CP survey maintenance, the CP Specialist
is expected to take on additional ownership of the CS portfolio with greater
independence, initiative, and drive. This includes managing CP data in the
Kenya program and working closely with the Field Operations department to feed
customer assessment of our service back into our approach to mitigating
harassment. The CP survey is designed to reach 10-15% of every site within the
program and checks on customer protection throughout every major field activity
(i.e., enrollment, delivery, impact, repayment). This insight is channeled into
CS improvement work that cuts across Field Operations, Program Design, and
Systems so that we can increase retention and program perception throughout the
country.
Responsibilities
CP Team Management (25%)
- Directly
managing one CP Supervisor
- Indirectly
managing five or six Senior CP Officers
- Conducting
weekly check-ins with CP Supervisor and monthly team meetings with all
Senior CP Officers
- Directly
contributing to or delegating team building activities and professional
development of the team members
- Maintaining
high-level oversight of CP Senior Officer performance (i.e., weekly
updates from the CP Supervisor, real-time QC of phone calls, and
supervision of biannual professional development reviews)
CP Survey and Data Management (30%)
- Monitoring
CP survey with weekly checks and maintenance of survey management tools
- Automating
CP management tools in order to downshift CP survey maintenance and
monitoring to CP Supervisor
- Assisting
in CP survey phone calls (with Kiswahili or Kikuyu populations)
- Identifying
and troubleshooting survey challenges between the CP call agents and Field
Operations and Case Investigations teams
- Conducting
two annual CP resets through adapting CP survey platform, call trackers,
question translations, and survey management tools
- Defining
process details for annual CP survey resets (September and January) to
downshift to CP Supervisor
- Serving
as CP survey representative within the Kenya program and as key deputy
with global CP
- Administering
handover of CP data to content owners (in Performance Management, Program
Design, and others) as needed for CS-facing work (e.g., CP scores)
- Managing
CP data and executing on data analysis for special CP projects and
trimester reports
- Leading
CP improvement projects up to medium complexity and co-leading improvement
projects up to high complexity
Customer Service Improvement (35%)
- Leading
or contributing to improvement projects within the larger body of CS work
with ability to independently scope/sketch sub-projects
- Leading
or contributing significantly to CS focused research in the Field through
field visits, meetings with Field Leaders, and SFD presentations
- Serving
as key deputy in forward movement for improved customer service efforts in
the Field
- Promoting
CP and CS work through departmental meetings (i.e., FTSP or Weekly
Execution Meetings) as well as contributing to cross-department and
cross-country CP/CS meetings
Short Term Support Liaison (5%)
- Maintaining
dashboard displays for weekly discussions
- Facilitating
technical dashboard transitions during seasonal shifts (i.e., enrollment,
delivery, training, repayment)
- Acting
as CP representative during monthly STS discussions to contribute to
decision-making around performance improvement strategies
- Serving
as a STS liaison to the Field Staff Management (FSM) team to assist in
action plan template creation and record-keeping
- Conducting
periodic audits of STS work to determine effective strategies for
struggling districts and to scope STS improvement work
Professional Development / Mentorship
(10%)
- Engaging
in Professional Development courses offered by the Training Department
- Maintaining
a mentorship with Program Specialist or Program Associate to build Field
fluency and program understanding
- Maintaining
a mentorship with Program Specialist or Program Associate to build
technical skills (specifically R)
- Visiting
the Field at a minimum of bi-quarterly (2 times every 3 months) to observe
field activities and leverage that into CP project work
- Engaging
in self-study with Microsoft, Google Suite, and R tools for an increase in
technical skills
- Promoting
work through presentations to the Field Operations and Program Design
teams
Career Growth & Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
We are seeking individuals with good technical skills and
some analytical skills as well as a demonstrated passion for sustainable
agricultural development in sub-Saharan Africa. We are looking for exceptional
candidates that wish to be a proactive member of a rapidly expanding vision of
customer service. Please only apply if you fit the criteria below:
- Demonstrated
computer skills in Microsoft Office and Google Suite
- Additional
technical skills welcome, but not required
- Stamina
/ Ability to work on a prolonged project
- Demonstrated
strong attention to detail
- Proactive
problem solving personality
- Self-motivator
/ Initiator of obtaining new skills
- Clear
communicator
- Integrity
and humility
- Positive
attitude and willingness to learn
- University
degree (please include grades and test scores on your resume)
How to Apply
Position: Program Associate
Location: Kabwe, Zambia
Job description
The Zambia Program Associate’s primary responsibility is to
successfully plan and manage projects to support the program to increase in
scale and grow in impact for every farm family enrolled. They will report to
the Country Director, and manage innovations, operations, recruitment and
strategy projects on an as-needed basis.
Responsibilities
- Field
Operations: Set annual strategic plan for collecting ~8 million dollar
loan portfolio from farmers by the deadline, and manage individual
projects to contribute to the goal. Individual projects could include
Field Officer trainings, incentives selection and deliveries coordination,
or managing a call center to clients behind the repayment targets.
- Innovations:
Plan and manage a trial focused on improving impact for each farmer we
serve. Examples include facilitating a market access intervention or
developing a new agricultural product to offer to farmers to increase
diversification.
- Recruitment:
Support on sourcing and hiring strong talent for the company as we
continue to grow.
Career Growth & Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
Specific qualifications include, but are not limited to:
- 2-5
years of relevant work experience
- Strong
project management skills
- Language:
English required
- Fluency
in Microsoft Excel
- Strong
communication skills, both written and oral.
- Humility.
We are looking for passionate professionals who combine strong leadership
skills with good humor, patience, and a humble approach to service to join
our growing family of leaders.
- A
willingness to commit to living in Kabwe, Zambia for at least two years –
this is a long-term, career-track role.
- Excellent
judgment in sensitive people issues, management skills, creative problem
solving.
How to Apply
Position: Field Operations Project Associate
Location: Kabwe, Zambia
Responsibilities
Strategy & Implementation
- You
will lead part of the team to directly implement the Zambia core program,
including key activities such as marketing and farmer enrollment (sales),
input delivery, farmer training, and credit collection.
- You
will measure progress against goals, regularly report on progress, and
hold the team accountable for prioritizing and delivering results in key
strategic areas, such as program impact, efficiency, and density (inward
growth).
- You
will help to lead the team through change, guide the team in
troubleshooting challenges and provide strategic focus and direction.
- You
are detailed-oriented and will continuously find new ways to streamline
documentation processing and knowledge management for an operation that is
rapidly growing.
- Together
with country leadership, you will help set and steer the course for One
Acre Fund Zambia’s 5 to 15-year vision.
- You
will support the annual goal setting and planning processes for the Field
Operations Division. Helping to ensure annual plans align with the
long-term vision and targets.
- You
will be the gatekeeper of the Field Calendar and ensure excellent
execution throughout the season.
Transformation & Innovation
- You
will be tasked with recommending efficiency plays to senior leadership and
identifying areas for cost savings and programme improvements.
- Crafting
new business models to transform Zambia Field Operations into a leaner,
more efficient, and less complex model.
- You
will develop key initiatives that will enable One Acre Fund to generate
higher impact/farmer at reduced cost and thus unlock future outward growth
for the program.
- You
will be creating and supporting ideas that will help One Acre Fund reach
its goal of serving hundreds of thousands of farmers in the coming years.
Among other things, this will entail providing regular feedback on trial
ideas and practical support to our innovations teams as they work to integrate
new products and new program design ideas into our core operations.
Lead People
- You
will be in one of the leadership positions for our largest department,
including a 100+ field team, and around 5 HQ staff.
- You’ll
establish and cultivate strong relationships to ensure that all staff on
the Field Operations team can maximize their career performance and job
satisfaction as part of the One Acre Fund family.
- You’ll
epitomize One Acre Fund’s value of being a family of leaders by developing
and maintaining processes ensuring that everyone – from those directly
reporting to you to the newest Field Officer in our program – is
continually mentored, challenged, and supported by the organization.
On a day-to-day basis, your role will involve a mix of activities, similar to the
below:
- Understanding
and solving problems: observing field operations, meeting with leaders of
our field staff, running surveys, conducting desk research, analyzing
KPIs, etc. Then creating simple and lasting solutions to complex problems.
- Planning
and executing large projects: identifying clear goals, creating project
calendars, designing workflows, creating field tools and talking points,
designing incentive systems and understanding stakeholders, following up
and monitoring project execution in the field, etc.
- Building
teams: hiring staff using One Acre Fund’s unique “experiential hiring”
system, mentoring key deputies, and steadily handing off responsibility to
your team as you build it.
- Communicating
with other teams: working in coordination with One Acre Fund’s other teams
on the ground to execute a smooth customer experience in the simplest way
possible.
Career Growth & Development
We have a strong culture of constant learning and we invest
in developing our people. You’ll have weekly check-ins with your manager,
access to mentorship and training programs, and regular feedback on your
performance. We hold career reviews every six months, and set aside time to
discuss your aspirations and career goals. You’ll have the opportunity to shape
a growing organization and build a rewarding long-term career.
Qualifications
We are seeking a talented professional with solid experience
in leading teams and executing
at scale. Most importantly, the successful candidate will
have solid strategic thinking skills, as well as
enjoy problem-solving and working in a fast-paced
and high-stakes environment. In addition, a solid track
record for developing talent and fostering professional growth in others is
strongly desired. Other criteria:
- Mission-driven
individual that can align 100% with OAF’s values in putting farmers first.
- 3+
years of professional experience – ideally with experience implementing
operational efficiency measures.
- Minimum
2 years direct management experience with strong examples of people
development.
- Strong
leadership experience and ability to lead a team in setting a vision,
annual strategy and goals and hold everyone accountable to it.
- Experience
with microfinance or field-based sales team preferred.
- Language:
English required.
- Excellent
judgment in sensitive people issues, management skills, creative problem
solving.
How to Apply
Position: Data and Operations Associate
Location; Nairobi
Job description
One Acre Fund is growing quickly – we plan to more than
triple our purchasing portfolio in the next 5 years and are spending over $70M
on agricultural inputs and life improving goods in 2019 alone. To support this growth,
we need to develop a flexible sourcing strategy, set clear and measurable
targets, hold the full supply chain team accountable to these bold targets
using data, and implement tight controls to guarantee inputs make it to our
clients on time and at the best possible price.
We are looking for a Data and Operations Associate to
improve our team’s data quality, build more efficient and transparent
processes, and lead major cost-saving projects. In this role, you will
implement major cost-saving and efficiency improving projects with a heavy
focus on process automation, reducing redundancies, and better use of data. You
will refine and simplify processes, use data to align our systems across the
supply chain team, improve our controls environment to prevent over-spend,
improve order accuracy to dramatically reduce excess inventory, and justify
investments in supply chain operations with visible performance goals. Specific
responsibilities include:
Manage Sourcing Data: Work with the sourcing data team to automate data processes
and reports for better visibility into supply chain data across the
organization. More specifically:
- Guide
the data entry team to enter 100% of data on time – this will require
holding the team accountable to ambitious expectations while simplifying
and automating data entry processes to reduce the risk of errors;
- Manage
day-to-day issue resolution and ticket generation for SAP request portal;
- Align
with cross-department team members to alleviate friction caused by messy
data, solve problems and resolve conflict quickly.
Inspire creativity in sourcing
operations to eliminate waste: Work with Supply
Chain Operations Manager to move creative, data-focused initiatives forward
that improve efficiency. Example projects include:
- Automate
processes to reduce procurement lead times and improve process visibility;
- Reduce
approval touch points in SAP and the portal;
- Build
bridges with the payments / finance team to ensure payments go out
consistently on time;
- Work
with the purchasing teams to ensure they share documentation with enough
time to guarantee on time payments;
- Own
controls oversight through data sampling and reporting;
- Collaborate
with internal partners to reduce repetition from sourcing processes.
Supplier relationship management:
- Manage
new vendor onboarding process;
- Oversee
supplier relationship management toolkit to make sure vendor profiles are
up to date, vendors are being scored after every order, and low performing
vendors are being phased out;
- Develop
and execute supplier scorecard system.
Capacity building / Build Team
Culture:
- Create
an empowering environment for staff reporting to you to learn under your
leadership and support with recruitment at all job grades;
- Create
an enabling environment for purchasers to improve their sourcing skills by
developing trainings and being a mentor to others;
- Support
heavily on recruitment by tapping into talent pools to hire top talent for
open roles on the team.
Career Growth & Development
We have a culture of constant learning and we invest in
developing our people. You’ll have weekly check-ins with your manager, access
to mentorship and training programs, and regular feedback on your performance.
We hold career reviews every six months, and set aside time to discuss your
aspirations and career goals. You’ll shape a growing organization and build a
rewarding long-term career.
Qualifications
You have 4+ years or work experience in an operations or
strategic problem-solving role, with exposure to complex project management,
process automation, and forecasting. You have an excellent academic background,
love data, and are passionate about reducing waste across supply chain
operations. Having prior operations or consulting experience is preferred but
we’re most interested in whether you have experience solving complex
operational problems in a fast-growing organization. You have the following
experience:
- You
have experience in a demanding, multicultural professional environment,
preferably in positions where frequent cross-department collaboration was
required.
- You
have experience in operations, consulting, manufacturing, or supply chain.
- You
have leadership experience at work or outside of work.
- You
love working with data and have data analytics and quantitative reasoning
skills; Advanced Excel (can maintain complex spreadsheets) required and
experience working in SAP is preferred.
- When
confronted with challenges, you think creatively and always look for
win-win solutions.
- You
enjoy coordinating with diverse teams – you advocate for your ideas while
also being humble and open to other perspectives.
- You’re
comfortable quality checking documentation without support.
- You
are passionate about delivering outstanding customer service – you put
customers first in all that you do and understand the importance of
building agile processes that will best serve your clients.
- You
are fluent in English (French and Swahili a plus).
How to Apply