Sales Manager Customer Success. Americas – (20000005)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Kenya Airways Headquarters
Job: Sales.Implementation
& Professional
Organization: Commercial
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Manager
Travel: Yes, 50 % of the Time
Job Description
The ideal candidate will be tasked with delivering regional
sales targets through high sales performance and effective sales promotion
while implementing central commercial policies and guidelines locally.
Responsibilities
Overall Sales Effectiveness
- Implement
Sales Strategy supporting Direct channel first (including online)
- Increase
market share and growth of share of wallet of existing customer base.
- Ensure
implementation of average fare as defined in budget while guaranteeing
that the total revenue is always above production growth.
- Assist
sales staff in focusing on forward looking activities with which they can
influence results and in discerning the best opportunities to spend time
on.
- Plan
daily short and sharp stand ups to agree behavioural goals and key actions
and implement the quick wins identified in line with the agreed timelines.
- Build
a strong team, overcoming objections from staff, helping to engage
existing customers and prospects and to tailor the sales process to best
serve the market needs; reflect regularly with the team how to become more
effective and adjust accordingly.
- Develop
the market specific sales and operational strategy and detailed plan for
execution, based on data.
- Think
quickly and with clear objectives in mind, making adjustments daily to
overcome buyer objections effectively, to ensure a differentiating
customer experience and cost-effective management of the country/region
with an entrepreneurial spirit.
- Ensure
operational consistency with commercial strategy and KQ regulatory rules.
Cost Efficiency, Productivity &
Profitability
- Ensure
central support develops strongly the tool boxes and analytics needed
whilst local availability of respective activities.
- Ensure
accuracy of country sales forecasts.
- Increase
online and direct channel bookings to leverage on costs and available
digital tool
People Effectiveness and Collaboration
- Seamless
transformation into the new sales & role model
- Accountability
for daily behaviour and resolution within 2 days
- Number
of innovative solutions proposed and implemented.
- Identify
key skills gap and training and mentoring requirements for local teams and
develop plan to support.
- Put
measures in place for monitoring and mentoring while paying attention to
behavioural excellence and continuous improvement of staff.
Reliable Reporting
- Real
time reporting to assist in improving revenue generation
Monitor and report on competitors’ activities and advise on necessary operational and sales adjustments. - Monitor
and interpret statistics and where necessary adapt strategies accordingly.
- Keep
other departments abreast of developments/activities within the country
Customer Experience
Management/Relationship Management
- Lobbying
with local authorities and creative cooperation strategy and keeping
relations with key partners and customers b2b, b2c.
- Increase
number of customer engagements – B2B & B2C (frequent flyers & new
travellers) through offering excellent customer experience.
- Deliver
on customer Satisfaction measurement – NPS (B2B; B2C) as per defined by
the organization.
- Work
together with clients, ideally daily, through the sales cycle
and beyond
Qualifications
- Bachelor’s
degree (preferably in business administration, economics or similar)
- 3 to
5 years sales experience preferably in the travel industry (2-3 years of
experience in managing teams)
Desired Competencies
- Strong
leadership qualities with a sales background.
- Demonstrated
experience in manging a sales team and growing revenue year on year,
ideally from a travel/service background.
- Strong
commercial business acumen/entrepreneurship and a service mindset.
- Tech-savvy
and can demonstrate a clear understanding and articulation of formal sales
processes.
- A
true leader who can take responsibility for establishing a positive, supportive,
innovative and inclusive team culture and setting high standards for
ethical conduct in all aspects of the business.
- Highly
analytical with ability to coach and developing others.
- Ability
to build a successful team and motivate the team to deliver on set
targets.
- Demonstrate
initiative and proactiveness.
How to Apply
Interested candidates are requested to submit their
applications online.
Only shortlisted candidates will be contacted.
Direct Entry Pilot – Second Officer – (1800001P)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Pride Centre
Job: Pilot.Direct Entry Pilot
Organization: Operations
Schedule: Full-time
Shift: Variable
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: Yes, 5 % of the Time
Work Locations: Pride Centre
Job: Pilot.Direct Entry Pilot
Organization: Operations
Schedule: Full-time
Shift: Variable
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: Yes, 5 % of the Time
Job Description
Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.
Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.
Kenya Airways has a fleet of 36 aircraft that are some of
the youngest in Africa; this includes its flagship B787 Dreamliner aircraft.
The onboard service is renowned and the lie-flat business class seat on the wide-body
aircraft is consistently voted among the world’s top 10.
Kenya Airways is currently receiving applications for the
position of Direct Entry Pilots who meet the minimum requirements as indicated
below.
Qualifications
- Minimum
Qualifications & Requirements
- Minimum
O’Level educational qualification, with a mean grade of C minus/ C- (KCSE)
or C (in IGCSE, GCE or equivalent), with at least Grade C minus/C- (KCSE)
or grade C/Credit (in GCE or equivalent) in English, Mathematics, Physics
or Chemistry or Physical Science.
- Grade
‘A’ aeroplane performance rating.
- Kenyan
CPL with Multi IR (instrument rating)
- Gas
turbines
- Minimum
of 250 Flight hours, accident/incident free
- Minimum
height of 5ft 4 in
- Must
possess strong inter-personal, communication and organisational skills.
- Must
be a strong team player.
- Must
be of high integrity.
How to Apply
Kindly note that only those who have clearly indicated their qualifications including KCSE/O’level grades, meet the minimum requirements for Direct Entry Pilot as indicated above and have successfully completed and submitted their applications will be contacted.
Kindly note that only those who have clearly indicated their qualifications including KCSE/O’level grades, meet the minimum requirements for Direct Entry Pilot as indicated above and have successfully completed and submitted their applications will be contacted.
We thank you for the interest you have shown in Kenya
Airways, the Pride of Africa.
Head of KQ Academy – (2000000N)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Pride Centre
Job: Organisation Leadership.Strategy Alignment
Organization: Human Resources
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Manager without Direct Reports
Travel: No
Work Locations: Pride Centre
Job: Organisation Leadership.Strategy Alignment
Organization: Human Resources
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Manager without Direct Reports
Travel: No
Purpose of Role
The Head of KQ Academy will overally be in charge of
Learning and Organization Development and will define, implement
the enterprise learning strategy, and the organizational
capability development to support the broader company strategy execution.
This role will ensure the delivery of regulatory training
and currency of all our staff certifications is monitored and maintained
This role will be accountable for revenue-generating
learning product offerings to external clients, design of innovative
alternative streams of revenue for the approved training organization (ATO) and
the learning academy.
Responsibilities
- Driving
the culture-building learning interventions and play a critical role in
strategizing Learning & Development interventions to strengthen the
people capabilities and organizational culture
- Working
with the Chief Human Resource Officer, collaborate with the leadership
team on the formulation of critical strategies by anticipating Learning
& Development and Organisational development interventions required to
execute the company strategy
- Strategizing
and leading all people development interventions for the organization by
building a Learning academy which will include programs in coaching,
individual development planning, management & leadership development,
career pathing, design, and deliver training on regulatory, behavioural and
technical, induction, virtual based training, etc.
- Supporting
the development of high potential employees at senior and mid-career
levels, ensuring a robust learning framework with learning journeys is in
place for employees at all levels
- Ensure
implementation and tracking of functional capability framework to map ROI
for all learning interventions for the functional areas e.g. functional
learning academies and learning tracks for functions & roles.
- Partner
with business leaders and the Chief Human Resource Officer to identify
skills and competencies needed to strengthen the organization and prepare
it for future success, e.g. succession planning and to support talent
development interventions.
- Design
and lead the creation of internal training content and exploration of
external partners, subject matter experts, and available solutions to
deliver on company learning and development objectives including the
following: business skills, on-boarding & orientation, leadership
development and ongoing employee skill development.
- Serve
as the champion and thought leader on learning and development, and foster
a culture of continuous learning, growth mindset and knowledge sharing.
- Establish
operational and performance metrics to measure and support learning and
development initiatives and programs, drive priorities and measure
outcomes and efficacy and leverage data to identify and make adjustments
needed to achieve the desired performance.
- Serve
as the subject matter expert to continually drive innovation as it relates
to training systems and tools, industry trends and best practices, new
products and resources in the market, and provide direction and assistance
on the development of new and effective ways to deliver learning content
and experiences.
- Manage
and ensure the continuous improvement of the Learning Management System
(LMS), including organizing new content to meet established criteria,
diverse learning channels and ensuring all published content is accurate
and current.
- Overall
management of the company training budgets for regulatory and
non-regulatory training and all the learning and development initiatives
- Lead
the development and embedding of core organizational capabilities critical
for the company success and posterity including coaching and mentoring
programs and embed a learning culture in the company
- Lead
the transformation of learning and development through blended learning
methodologies and technology-based learning including gamification and
micro-learning
- Lead
and be accountable for the revenue-generating product offerings
specifically, as an approved training organization (ATO) and design and
business development for external clients in the aviation industry and any
other viable training products
Qualifications
- Bachelor’s
Degree in Business, Management or Human Resources required; Advanced
degree or certifications in Human Resources, Organizational Psychology
and/or Training preferred
- In-depth
8-12 years of experience into building and managing a Learning and
Development function and organizational development (OD) practices or
progressive experience in one or more areas integral to learning and
development or human resources
- In-depth
knowledge in the field of training, learning analysis, performance
coaching, design thinking and project management.
- Good
commercial acumen, corporate and business orientation.
- Someone
skilled at orchestrating efforts across various functions in an
organization, cross-team collaboration and influencing without authority.
- A
clear communicator of information, ideas, and training to individuals or
groups in a manner that engages and helps them understand and retain the
message.
- Strong
leadership management skills, i.e., comfortable with leading teams under
uncertainty, ambiguity and constant change, yet able to set priorities and
deliver to commitments.
- Excellent
communication, interpersonal, presentation and facilitation skills: able
to effectively and quickly build relationships and establish trust,
respect, competence, and confidence.
- Exceptional
stakeholder management skills, adept at engaging and serving as a
consultant to all levels of management and leadership from frontline
managers to C-level executives.
How to Apply
Interested candidates are requested to submit their
application online.
Only shortlisted candidates will be contacted
Travel Advisor. Americas – (20000004)
Primary Location: Kenya-Nairobi-Nairobi
Work Locations: Kenya Airways Headquarters
Job: Sales.Supervisory & Technical
Organization: Commercial
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: Yes, 25 % of the Time
Work Locations: Kenya Airways Headquarters
Job: Sales.Supervisory & Technical
Organization: Commercial
Schedule: Full-time
Shift: Regular/Non-Shift Job
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: Yes, 25 % of the Time
Job Description
The ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.
The ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.
Responsibilities
Overall Sales Effectiveness
- Achieve
minimum of 95% revenue to target set.
- Follow
up on leads passed on with minimum 50% conversion of leads received.
- Drive
sales strategy supporting direct channel first (including online)
- Drive
Sales Force Effectiveness (quality/quantity of engagements)
- Promote
Kenya Airways products and services to create awareness and create sales.
- Gather
market intelligence to identify threats and opportunities so as to
maintain a competitive edge and generate sales.
- Team
Effectiveness and Collaboration
- Customer
Experience System (CRM) Tool adoption
- Adherence
to KQ Policies & Procedures
- Perform
daily reconciliation of sales returns to account for daily sales.
- Relationship
Management
- Build
and maintain relationships with key stakeholders and specialized customer
segments e.g. non-IATA agents and other SMEs
- Ensure
customer satisfaction in the market and measurement through facilitating
the Net Promoter Scoring (B2B; B2C)
- Prepare
client visits workplan for clients for optimum utilization of time and
resources
Qualifications
- Must
have Air Travel related training
- 1-2
years’ experience in a sales role will be an added advantage
Desired Competencies
- Sound
knowledge of domestic & international travel requirements/trend/availability
- Exemplary
sales skill and customer-oriented approach
- Good
knowledge of computer reservation systems (CRS)
- Ability
to interact, communicate & negotiate effectively
- Fluency
in English/multi-lingual
- Initiative
and proactiveness
- Solution
oriented
- Passion
about travel and tourism
How to Apply
Qualified candidates are required to submit their
application online.
Only shortlisted candidates will be contacted.
Manager. Catering Operations – (19000055)
Primary
Location: Kenya-Nairobi-Nairobi
Work
Locations: Jomo Kenyatta International Airport
Job: Operations.Implementation & Professional
Organization: Operations
Schedule : Full-time
Shift: Regular/Non-Shift
Job
Employee
Status: Regular
Job
Type: Standard
Job
Level: Manager
Travel: Yes,
5 % of the Time
Role purpose
Undertake the operation, evaluation and development of the
catering processes by matching product, equipment and supplies for greater
customer satisfaction and cost effectiveness.
Responsibilities
- Develop
and update on a bi-annual basis all Catering Loading Standards including
Equipment, Bar, Dry Stores, Linen, Blankets, Headsets, Reading Materials
and other Amenities
- Ensure
all safety and security guidelines and regulations are observed and
incorporated in all assigned areas and stations
- Review
and update Catering Standards Galley Plans and Operations Manuals
- Analyze
consumption reports from Supply Chain and match to loading standards for
waste reduction and efficiencies
- Monitor
product quality and specifications from all outstations catering stations
- Liaise
with outstation managers to ensure sure timely dispatch of flights and
compliance to KQ catering specifications by all assigned Catering Units
- Monitor
over catering out of outstations, match as closely as possible to no show
indices
- Ensure
compliance to catering audits and meals selections in outstations and
ensure high hygiene standard are adhered to.
- Continually
evaluate the KQ product to determine how well the product and services
meet customer needs
- Follow
up on CSI results, voyage reports and prepare quarterly reports for
analysis purposes.
- Lead
team in customer experience projects and ensure deadlines are met on all
related projects.
- Participate
in any assigned project or related committees on behalf of the catering
team.
- Constantly
evaluate and appraise outstation catering suppliers’ performance to ensure
high performance level in the catering product.
- Drive
assigned projects and monitor savings, improvement through Smart
initiatives and KQ best practices to support the departments objectives.
- Ensure
follow-up on timely supply of catering equipment and supplies to all
assigned catering stations. Follow-up on the extra stocks and action as
per Service Level Agreements (SLAs) guidelines
Qualifications
- Computer
proficiency.
- Degree
in Food and Beverage or related field.
- Good
communication skills.
- Organizational
and analytical skills.
- Experience
of more than 5 years in airline catering.
- Good
knowledge of Catering product and development cycle.
- HACCP
or Food Safety knowledge.
- Lead
Auditor.
Competencies
- Proactive,
creative and innovative.
- Ability
to work under pressure.
- Strategic
thinker and financial background.
- Excellent
communication skills.
- Unquestionable
integrity and ethics.
- Team
leader and player.
How to Apply