Position: Front Office Executive
Location: Nairobi
Job description
The job holder is responsible for timely and accurate
preparation of customer orders accordingly.
Responsibilities
- Warmly
greeting clients, walking them to the proper beauty station and alerting
assigned beauticians of their arrival
- Booking
and confirming appointments via phone and email
- Processing
transactions (cash and credit cards) and issuing receipts
- Offering
beverages and chatting with clients who are in the waiting area
- Welcoming
walk-ins, answering questions about services and scheduling appointments
based on availability
- Updating
client records with contact and billing details, appointments and services
offered
- Maintaining
a tidy reception area
- Order
business cards, brochures and stationery as needed
- Man
the front office and operate the switchboard
- Responding
to customer queries
- Managing
correspondence and dispatch both internal and externally
- Liaising
with various service providers
- Maintaining
files, materials, information, schedules and related data
- Maintains
office hygiene
- Support
staff on admin and operational issues
- Report
writing and report generation when required
- Front
office management to include: Ensure reception area is tidy, offering
coffee and tea for visitors
- Perform
basic bookkeeping, filing, and clerical duties.
Qualifications
- Diploma
in Hotel Management/Front Office Operations
- Two
years experience in a similar role.
- Good
Communication skills Knowledge and experience.
- Proficiency
in Excel and Word.
- Presentable,
well spoken individual
- Pleasant
and outgoing personality Mature & Customer focused.
- Excellent
grooming skills and must be well versed in professional and personal
etiquette Fluent speech skills
How to Apply
If you are interested in the position and have the skills
and talents we are looking for, Please send a copy of your updated resume
to eplvacancies@gmail.com with the job title FRONT OFFICE
EXECUTIVE as the subject by 7th February
2020. Only successful candidates will be
contacted.