Collections & Recovery Officer
Branch Manager
Are you a go getter, positive minded individual who fits the
role profile captured below? There is an opportunity for ambitious, self-driven
individuals to fill the above position.
REPORTING TO: MANAGER COLLECTION AND RECOVERIES.
Job Purpose:
The incumbent is responsible for the overall management of
the Debt Recovery Unit and recovery of the bad and doubtful debts.
Key Responsibilities:
- Demand
and enforce repayment of the bad debts.
- Negotiate
for repayment with bad debtors during recovery enforcement process.
- Monitor
arrangements for payments from bad debtors.
- Attending
public auctions as Family Bank representatives.
- Attend/appearing
in court for hearings when required as the Bank’s representatives.
- Liaison
with lawyers in recovery matters.
- Under
the guidance of the Assistant Manager, issue instructions to professional
valuers to re-evaluate securities held in preparation of realization.
- Liaise
with auctioneers in the realization of securities and monitoring
auctioning process to satisfactory conclusion.
- Liaise
with Legal Department recovery litigations and where legal interpretations
are required.
- Managing
effective relationships with internal and external customers.
- Ensure
effective communication to internal and external customers in writing
(correspondence), on phone or in person.
- Check
and verify the accuracy, completeness of the documents against the
checklist provide according to product lines; KYC/AML compliance
requirements.
- Prepare,
submit detailed and accurate reports from recovery assignments making
actionable business-oriented recommendations to management.
- Maintain
a proper Debt Recovery documentation.
- Ensuring
compliance to regulations and the Bank’s policies and procedures.
- Maintain
the set budgets.
- Evaluate
cost/benefits, identify appropriate alternatives and make innovative
initiatives to improve work efficiency.
- Any
other official duty that may be allocated by management from time to time.
The Person:
The ideal candidate must possess the
following:
Qualifications:
- Holds
a Bachelor’s Degree in Business, Accounts, Finance or related field.
- Professional
Credit or Debt recovery qualifications a plus.
- Have
a minimum of two (2) years practical experience with proven result
oriented track record in recoveries.
- Experience
in banking & legal/Credit background is a plus.
- Honest
and with high integrity.
Key Competencies and Attributes:
- Personality:
A go-getter, good negotiator, enthusiastic, results oriented with
excellent communication and social skills.
- A
forward planner with clear focus, mature, reliable, hardworking and able
to work without supervision.
- Sound
knowledge of the Bank’s policies and procedures
- Computer
skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and
email.
- Honest
and with high integrity.
- Results
oriented with excellent communication and social skills.
- A
forward planner with clear focus, mature, reliable, hardworking and able
to work without supervision
How To Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 28th January 2020. Canvassing will automatically disqualify the candidate. Only
shortlisted candidates will be contacted.
Branch Manager
Are you a go-getter, positive minded individual who fits the
role profile captured above? There are several opportunities for ambitious,
self-driven individuals to fill the above positions.
Reporting to: Regional Manager- Retail Banking
Job Purpose:
To lead the branch team and in particular drive and deliver
excellent business performance through powerful leadership of the Branch
ensuring optimum productivity, operation efficiency and outstanding customer
service.
Key Responsibilities:
SALES AND BUSINESS DEVELOPMENT
- Business
growth and development as per KPIs on BSC
- Assess
local market conditions identify current and prospective sales
opportunities and develop forecasts, financial objectives and business
plans for the branch
- Develop
and implement branch strategy and sales plans to ensure achievement of
branch targets
- Communicate
effectively with other branches and senior managers by sharing information
on effective practices competitive intelligence, business opportunities
and needs
- Address
customer and employee satisfaction issues promptly and promote a world
class customer service culture
CREDIT MANAGEMENT
- Cooperate
fully with the credit Department in extending and enforcing credit policy
- Credit
Risk monitoring and control of credit portfolio
- Ensure
credit management and credit operations at the branch is fully compliant
to the Bank Credit Policy and procedures
OPERATIONS AND CONTROL
- Ensure
proper due diligence on KYC is conducted on all customer accounts to
effectively manage AML/CFT risks at the branch level
- Ensure
total adherence to control and Risk Policies and procedures by all staff
in the branch
- Ensure
all audit issues are addressed promptly
- Operation
Risk Management and control
- Regularly
evaluate the effectiveness of the branch operations to ensure that
policies are being adhered to and that goals are being attained at all
times
- Ensure
the safekeeping of Branch assets including structures, equipment,
inventory and cash.
- Review
all branch reports and ensure action is taken for any exceptions
identified
- Financial
analysis i.e. ratios and other measurement tools to manage branch revenue,
operating costs and profitability.
TEAM MANAGEMENT
- Monitor
and evaluate the performance of all branch staff, prepare performance
appraisals and recommend and/or initiate corrective action where necessary
to improve performance and/or attaining established personal and
organizational goals
- In
collaboration with the HR Department, develop and implement a succession
planning program for the branch to facilitate continuity and availability
of required skills and competencies to meet the needs of the branch.
- Provide
leadership and guidance to the branch team through effective planning,
communication, training, mentoring and coaching.
- Effective
resource management and ensuring safety of staff at all times
- Ensure
achievement of the branch performance objectives.
- Leading
by example, ensure adherence to integrity and high ethical standards by
all staff in the branch
- Participate
actively in community business and industry organizations to build a
network of contracts that improve the presence and reputation of the
branch and bank in the local area
- Establish
and maintain a system that fosters a culture of teamwork, employee
empowerment and commitment to the department’s and the Bank’s goals.
- Any
other official duties that may be assigned to you from time to time by
management.
The Person:
The ideal candidate must possess the following:
Qualifications
- Hold
a Bachelors degree in Commerce/Business, Accounts or related field.
- Professional
banking qualifications or CPA (K) qualifications is a plus.
- Have
a minimum of six (6) years’ experience in banking 2 of which must be at
branch management level in the banking sector with proven result track
record.
- AMC/CFT
training/knowledge.
Competencies
- Understand
the Banking Act and Central Bank of Kenya (CBK) clearing procedures and
general laws related to Banking; high levels of professionalism and
professional development.
- Good
Knowledge of CBK Prudential Guidelines
- Management
and leadership ability: Have excellent interpersonal and people management
skills.
- Computer
skills: Adept in use of Ms Word, Excel, Access, power-point, Internet and
email.
Personal Attributes
- Personality:
results oriented with excellent communication and social skills. A forward
planner with clear focus, mature, reliable, hard working and able to work
without supervision.
- Honest
and with high integrity.
How To Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 24th January 2020. Canvassing will automatically disqualify the candidate. Only
shortlisted candidates will be contacted