We are seeking to filll the following
position for our client who is running one of the top hotels in Kitui County;
Hotel Manager
1 Position
Job Summary: The incumbent is involved in all aspects of the Hotel operations,
planning and supervising the activities of Inter County Gardens Hotel Ltd’s
workforce to ensure smooth and profitable running of business.
Job Tasks
Your responsibilities will include,
but not limited to the following;
1) Supervising workers at all levels
and setting clear objectives
2) Developing and implementing an
intuitive and effective marketing strategy to promote the hotel’s services
3) Appropriately communicate with
customers thus, welcoming them in the facility, addressing their complaints,
finding solutions to probable facility problems, offering information etc
4) Monitoring food preparation
methods, portion sizes, garnishing as well a presentation of food in order to
ensure that food prepared is presented in acceptable manner
5) Monitor budgets and payroll
records, reviewing financial transactions in order to ensure that expenditures
are authorized as budgeted
6) Scheduling staff hours and
assigning duties to all Hotel staff
7) Monitoring compliance with Health
& Fire regulations regarding food preparation and serving, building
maintenance, rooms and the whole facility
8) Coordinating the assignments of
the kitchen personnel in order to ensure economical use of food and timely
operation
9) Keeping records required by the
government agencies regarding sanitation and food and, availing those records
when appropriately needed
10) Establishing standards for
personnel and customer service performance
11) Estimating food, liquor, wine and
other beverage consumption in order to anticipate amounts to be purchased or
requisitioned
12) Reviewing work and operational
procedures in order to determine ways of improving service, performance and
safety
13 )Organize and direct workers
training programs, resolve personnel problems, hire staff and evaluate all
employees’ performance
14) Initiating the ordering and
purchasing of additional equipment and supplies
15) Reviewing menus and analyzing
recipes in order to determine labour and overhead costs and assigning prices to
menu items
16) Ensuring the recording of
numbers, types and costs of items sold in order to determine which items may be
unpopular or less profitable
17) Arranging for the repairs and
maintenance of equipment and coordinating other services such as waste removal
and pest control
18) Scheduling the use of facilities
or catering services for events such as banquets or wedding receptions and
negotiate details of arrangement with the clients
19) Using all the probable methods to
motivate, reward and discipline the Hotel staff
20) Any other duty as may be assigned
to you by the Directors
Skills needed
1) Active listening skill – Giving
full attention to what others are saying, taking time to understand the points
being made, asking questions as appropriate and not interrupting at
inappropriate time
2) Instructing – Teaching others how
to do things
3) Time management skill – Managing
your own time and that of others
4) Negotiating skill – Bringing
others together and trying to reconcile difference
5) Speaking skill – Talking to others
to convey information effectively
6) Reading comprehension skill –
Understanding written sentences and paragraphs in work related documents
7) Coordinating skill – Adjusting
actions in relation to others’ actions
8) Service orientation skill –
Actively looking for ways to help and or assist others
9) Social perceptiveness skill –
Being aware of others’ reactions and understanding why they react as they do
10)Writing skill – Communicating
effectively in writing as appropriate for needs of audience
11)Monitoring skill – Monitoring and
assessing your own performance, the performance of other employees as well as
that of the organization with a view to making improvement or taking corrective
actions
12)Management of personnel –
Motivating, developing and directing people as they work
13)Management of Finances –
determining how money will be spend to get work done and accounting for those
expenses
14)Quality control analysis –
conducting tests and inspections of products, services or processes to evaluate
quality and or performance
15)Management of Material Resources –
Obtain and appropriately use equipment, facilities and materials needed to do
certain work
Education & Experience
1) A Degree in Hotel Management and
or Food production (a Higher Diploma in the same field with 5 years experience
will be considered)
2) 3 years experience in hospitality
industry
Knowledge,
1) Customer and personal service –
knowledge of principles and process for providing customer and personal
services. This includes customer needs assessment, meeting quality standards
for services and evaluation of customer satisfaction
2) Production & Processing –
knowledge of raw materials, production, processes, quality control, costs and
other techniques for maximizing production and presentation of food
3) Sales & Marketing – Knowledge
of principles and methods of sales and promotion of hotel & hospitality
services. This includes marketing strategies and tactics, product
demonstration, sales techniques and sales control systems
4) Clerical Knowledge – Knowledge of
administration and clerical procedures and systems such as word processing,
managing files and records, designing forms and other office procedures and
terminologies
5) Administration & Management –
Principles involved in strategic planning, resources allocation, human
resources modeling, leadership techniques, production methods and coordination
of people and resources
6) Law & Government – Knowledge
of laws, legal codes court procedures, government regulations, executive
orders, agency and democratic political procedures
Sales & Marketing Expert
1 Position
Job Summary: Accomplishing
business development activities by researching and developing marketing
opportunities, strategies and plans as well as implementing sales plans.
Job Tasks:
1) Accomplishing marketing & sales and human resource
objectives by recruiting, selecting, orienting, training, assigning,
scheduling, coaching, counseling and disciplining employees; communicating job
expectations; planning, monitoring, appraising, and reviewing job contributions;
planning and reviewing compensation actions; enforcing policies and procedures.
2) Achieving marketing and sales operational objectives by
contributing in marketing and sales information and recommendations to
strategic plans and reviews; preparing and completing action plans;
implementing production, productivity, quality, and customer-service standards;
resolving problems; completing audits; identifying trends; determining system
improvements; implementing change initiatives.
3) Meeting marketing and sales financial objectives by
forecasting requirements; preparing an annual budget; scheduling expenditures;
analyzing variances; initiating corrective actions.
4) Determining annual and gross-profit plans by
forecasting and developing annual sales quotas for regions; projecting expected
sales volume and profit for existing and new products; analyzing trends and
results; establishing pricing strategies; recommending selling prices;
monitoring costs, competition, supply, and demand.
5) Accomplishing marketing and sales objectives by
planning, developing, implementing, and evaluating advertising, merchandising,
and trade promotion programs; developing field sales action plans.
6) Identifies marketing opportunities by identifying
consumer requirements; defining market, competitor’s share, and competitor’s
strengths and weaknesses; forecasting projected business; establishing targeted
market share.
7) Improving product marketability and profitability by
researching, identifying, and capitalizing on market opportunities; improving
product packaging; coordinating new product development.
8) Sustaining rapport with key accounts by making periodic
visits; exploring specific needs; anticipating new opportunities.
9) Providing information by collecting, analyzing, and
summarizing data and trends.
10) Protecting organization’s value by keeping information
confidential.
11) Updating job knowledge by participating in educational
opportunities; reading professional publications; maintaining personal
networks; participating in professional organizations.
12) Accomplishing marketing and organization mission by
completing related results as needed.
13) Any other duty as shall be assigned to him/her by the
management.
Needed Skills for Marketing and Sales Expert:
1) Financial Planning and Strategy skills
2) Marketing Concepts skills
3) Positioning skills
4) People Management skills
5) Territory Management skills
6) Sales Planning skills
7) Competitive Analysis skills
8) Understanding the Customer skills
9) Product Development skills
10) Client Relationships skills
11) Creative Services skills
Education & Experience:
1) A holder of a Degree or Higher diploma in Sales &
Marketing
2) Minimum experience of 2 years in the same field for
degree holders and 3 years for Diploma holders.
Housekeeping Supervisor
1 Position
Job Summary: Supervise
work activities of cleaning personnel to ensure clean, orderly, and attractive
rooms in hotels, hospitals, educational institutions, and similar
establishments. Assign duties, inspect work, and investigate complaints
regarding housekeeping service and equipment and take corrective action. May
purchase housekeeping supplies and equipment, take periodic inventories, screen
applicants, train new employees, and recommend dismissals.
Job Duties and Tasks for “Housekeeping Supervisor”
1) Assigns workers their duties and inspects work for
conformance to prescribed standards of cleanliness.
2) Investigates complaints regarding housekeeping service
and equipment, and takes corrective action.
3) Obtains list of areas to be cleaned immediately and
list of prospective check-outs or discharges to prepare work assignments.
4) Coordinates work activities among departments.
5) Conducts orientation training and in-service training
to explain policies, work procedures, and to demonstrate use and maintenance of
equipment.
6) Inventories stock to ensure adequate supplies.
7) Evaluates records to forecast department personnel
requirements.
8) Makes recommendations to improve service and ensure
more efficient operation.
9) Prepares reports concerning areas cleaned and
department expenses.
10) Selects and requisition new furnishings.
11) Performs cleaning duties in cases of emergency or
staff shortage.
12) Examines building to determine need for repairs or
replacement of furniture or equipment, and makes recommendations to management.
13) Attends staff meetings to discuss company policies and
patrons’ complaints.
14) Issues supplies and equipment to workers.
15) Establishes standards and procedures for work of
housekeeping staff.
16) Advises manager, desk clerk, or admitting personnel of
areas ready for occupancy.
17) Records data regarding work assignments, personnel
actions, and time cards, and prepares periodic reports.
18) Recommends promotions, transfers, and dismissals.
19) Any other duty as shall be assigned to him/her by the
Management.
Skills Needed for: “Housekeeping Supervisor”
1) Coordination — Adjusting actions in relation to others’
actions.
2) Management of Resources – Motivating, developing, and
directing room stewards as they work, identifying the best stewards for the
job, obtaining and seeing to the appropriate use of equipment, facilities, and
materials needed to do work.
3) Time Management – Managing one’s own time and the time
of others.
4) Speaking – Talking to others to convey information
effectively.
5) Active Listening — Giving full attention to what other
people are saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate times.
6) Writing — Communicating effectively in writing as
appropriate for the needs of the audience.
7) Instructing — Teaching others how to do something.
8) Judgment and Decision Making — Considering the relative
costs and benefits of potential actions to choose the most appropriate one.
Abilities Needed for: “Housekeeping Supervisor”
1) Oral Expression — The ability to communicate
information and ideas in speaking so others will understand.
2) Oral Comprehension — The ability to listen to and
understand information and ideas presented through spoken words and sentences.
3) Written Comprehension — The ability to read and
understand information and ideas presented in writing.
4) Written Expression — The ability to communicate
information and ideas in writing so others will understand.
Knowledge, Experience, Education Required for:
“Housekeeping Supervisor”
·
Customer and Personal Service –
Knowledge of principles and processes for providing customer and personal
services. This includes customer needs assessment, meeting quality standards
for services, and evaluation of customer satisfaction.
·
Personnel and Human Resources —
Knowledge of principles and procedures for personnel recruitment, selection,
training, compensation and benefits, labor relations and negotiation, and
personnel information systems.
·
Administration and Management–
Knowledge of business and management principles involved in strategic planning,
resource allocation, human resources modeling, leadership technique, production
methods, and coordination of people and resources.
Education & Experience
1. Higher Diploma in Housekeeping from a recognized
institution
2. Knowledge of detergents & cleaning equipment
3. Proper knowledge in cleaning procedures
4. 3 to 5 years experience in housekeeping in a busy organization
Purchasing & Stores Clerk
1 Position
Job Summary
1. Stores Clerk – Ensure a clean Food & Beverage
stores area as well as the general store and in charge of checking quantities
and quality of all food items, maintenance materials and other materials in all
the stores before and after issuance to internal customers.
2. Purchasing Clerk – Plan, direct and or coordinate the
activities of purchasing material and food staff by vetting the credibility,
reliability and ability of suppliers and ensuring that the company does not
rely on one supplier in all the items.
Job tasks – Stores Clerk
Your responsibilities will include, but not limited to the
following;
1) Receive, store and issue supplies and equipment and
compile records of all supplies issuance transactions
2) Verify that supplies received are as in the
requisitions, Local Purchase orders, delivery notes and invoices and where
necessary, issue goods received notes
3) Take stock of all supplies and equipments regularly or
on monthly basis and reconcile all the stores records with the physical stock
4) Regularly compile expenditure reports as may be
required and submit the same to your supervisor and or the Hotel Manager
5) Exercise general control over all the activities of the
stores
6) Ensure safe keeping of all supplies and or materials
both as to quantity and quality
7) To maintain proper stores records
8) Regularly initiate purchases requisitions for the
replenishment of stocks of all stores items whenever stock levels of any item
of store approach the minimum stock levels in respect thereof
9) To initiate stoppage of further purchasing whenever the
stocks are at the maximum levels
10) To reserve particular materials for specific events
when required or requested and as recorded in specific even orders
11) To issue materials only in required quantities and
against authorized requisition notes
12) Any other duty that may be assigned to you by the
management
Job tasks – Purchasing Clerk
Your responsibilities will include, but not limited to the
following;
1. Maintain the records of goods ordered and received
2. Locate vendors of materials, equipments and or supplies
and interview them in order to determine products availability and terms of
sales and supplying
3. Prepare and process requisitions and or local purchase
orders for supplies, materials and or equipments
4. Control the purchasing budget
5. Review purchases orders and contracts to confirm
compliance with the company purchases policy
6. Analyze the markets and delivery systems in order to assess
present and future materials availability
7. Develop and implement purchasing & contract
management, instructions, policies and procedures
8. Any other duty that may be assigned to you by the
management
Education & Experience
3) Holder of CPA Part I (a BCom – Accounting option is an
added advantage)
4) Diploma in Procurement & Supplies from a recognized
institution
5) Diploma in Stores management from a recognized
institution
6) At least 2 years experience in all the two areas
Knowledge,
1) Customer and Personal Service – Knowledge of principles
and processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction.
2) Clerical – Knowledge of administrative and clerical
procedures and systems such as word processing, managing files and records,
stenography and transcription, designing forms, and other office procedures and
terminology.
3) English Language – Knowledge of the structure and
content of the English language including the meaning and spelling of words,
rules of composition, and grammar.
4) Number Facility – Knowledge and ability to add,
subtract, multiply or divide quickly
5) Mathematical Reasoning – Knowledge and ability to chose
the right mathematical, calculus and statistical methods or formulas to solve
problems
6) Perceptual Speed – Knowledge and ability to quickly and
accurately compare and differentiate among sets, letters, numbers, objects,
pictures or patterns
How to Apply
Please send your current Resume on the following e-mails
indicating on the subject the position you are applying;
1. info@equatorialconsultants.co.ke
2. ceo@equatorialconsultants.co.ke
3. johnmwanzia@gmail.com
If you do not hear from us in a week’s time after you have
forwarded your resume to us, please assume that you have not been considered.
Wewill however keep your resume in our data base and
always get in touch with you as soon as we get a position that matches your
skills, qualifications and experience.