Planner
Training Officer Job – Inflight Services Training
Load Controller
Job Purpose Statement
Efficient and economical crew utilization to ensure that the
network plan is achieved.
Responsibilities
·
Plan medium and long-term
availability of operating crew in collaboration with Fleet Manager/CFI and Head
of Inflight Services and Standards to ensure adequate and sufficient numbers
are available to cover all flights and to optimize crew utilization.
·
Plan and monitor crew rostering
pattern to conform to the Fleet Agreements and the Air Navigation Regulations.
·
Monitor and Action crew recurrence
validations to conform to the legal requirements and enhance safety.
·
Ensure implementation of safety,
security and emergency standards at all times.
·
Ensure and maintain a healthy, safe
and secure working environment in compliance with the relevant industry,
regulatory and legislative requirements, company procedures, regulatory
authorities and requirements of customer airlines.
Qualifications
·
Diploma in statistics or related
field, or at least 5 years relevant field experience
·
Minimum ‘O’ level
·
Information Technology
·
Good command of MS Office
applications
·
Trained user of Cabin crew management
system
Other Skills
·
In-depth Knowledge of Collective
Bargaining Agreements and Civil Aviation Authority (CAA) regulations
·
Strong Planning and analytical skills
·
Communication and negotiation Skills
Training Officer Job – Inflight Services Training
Description
The ideal candidate will be required to organize, conduct and
evaluate In-flight Services training and development programmes to enhance
organizational and individual performance for staff at Kenya Airways and for
commercial customers.
Responsibilities
·
Analyse learning and development
needs and design solutions to ensure they address capability development needs.
·
Prepare learning materials and venue
to ensure effective delivery of training.
·
Deliver the training to the selected
participants to enhance knowledge and skills and demonstrate the return on
investment on trainings offered.
·
Follow up on course participants to
evaluate level of skills transfer & implementation of action plans.
·
Prepare progress and assessment
report on course participants for follow up and recommendations to their
respective supervisor.
·
Prepare, administer and mark
examinations to assess the effectiveness of the training.
·
Maintain the library and other
training materials and monitor training activity, expenditure and provide
reports.
·
Support advertising and marketing of
courses to external commercial customers.
·
Adapt and customize training to meet
customers’ requirements
·
Contribute to the achievement of
commercial objectives for In-flight Services training.
·
Issue certificates / transcripts to
qualified participants to ensure compliance with KQ Standards and Procedures.
·
Deliver commercial training programs
to contribute to the achievement of revenue generation.
·
Maintain competency, qualification
and where required, certified in both the subject matter required to deliver.
·
Support in the review of operational
manuals to ensure compliance with regulatory requirements, industry standards
and company training standards within operational areas.
·
Act as subject matter expert for the
business with regards to Inflight Services Training.
·
Create a learning culture by always
engaging learners and their managers.
Qualifications
·
At least 3 years’ experience as a
Cabin Crew
·
Bachelor’s degree or Higher Diploma
or Diploma
·
Must possess excellent communication,
interpersonal and presentation skills
·
Excellent communication, Motivational
skills, interpersonal and presentation skills
·
Demonstrated ability to leading self
·
Possession of instructional
techniques, design and delivery skills will be an added advantage
·
Proficiency in MS Office productivity
skills with excellent IT skills
Load Controller
Description
Job Purpose Statement
To perform all the weight and balance functions for Kenya
Airways flights and customer airlines with the prime responsibility of ensuring
SAFETY of the passengers, crew and the aircraft. Ensure OPTIMUM utilization of
cabin and belly space and On-time departure of the flight.
Weight and balance is one of the most important factors
affecting safety and economy of a flight. An overweight aircraft or
one whose center of gravity is outside the allowable limits is inefficient and
dangerous to fly.
Responsibilities
·
Collecting and interpreting
provisional data concerning the aircraft loading process. Operational weights,
Aircraft operating limitations, Airline equipment such as AOG/EIC/MEL,
Predicted passenger data and distribution, Predicted baggage data/sorting requirements,
Cargo and mail, Information about dangerous goods/special loads and required
handling such as segregation and ideal loading requirements. Order
required number of baggage containers for ULD aircraft.
·
Prepare and communicate to loading
personnel a Loading instruction report Form (LIRF)/offloading instruction
report (OIR) that is in line with aircraft loading processes on a
shift basis to ensure optimized utilization of aircraft space and performance
and an expeditious cargo and baggage handling for customer
satisfaction. Achieve a center of gravity within limits of the specific
aircraft and aft of the aircraft to achieve optimal fuel saving ensuring that
all balance limits, volume and weight are adhered to.
·
Calculate accurately EZFW that is
within the limits required by the company so as to minimize unnecessary fuel
uplift within the Nairobi Hub departure and CLC stations and provide the same
to Flight dispatchers in a timely manner.
·
Report to the shift leader Weight
& Balance daily performance details in a timely manner to enable cost
effective actions and safe flight operations.
·
Ensure implementation of safety,
security and emergency standards at all times.
·
Ensure and maintain a healthy, safe
and secure working environment in compliance with the relevant industry,
regulatory and legislative requirements, company procedures, regulatory
authorities and requirements of customer airlines.
·
Function as central communication hub
between Cargo department, flight dispatch, passenger/baggage services, flight deck
crew, OCC, HCC etc.
·
Monitor and advice Flight dispatchers
and Flight deck crew EZFW changes so as to help ensure optimum fuel uplift
especially tankering routes. Verify details contained in the NOTOC to ensure
loading segregation are adhered to as prescribed in the IATA dangerous goods
manual. Avail a copy of signed NOTOC to OCC for emergency purposes and advise
to destination airport.
·
Ensure that final checks are done
before load sheet is produced. Confirm final passenger’s breakdown and baggage
from the check in counter and gate after the flight has been finalized, confirm
final loading information in accordance with issued LIR from loading supervisor
including agreed deviations. Incorporate last minute changes to Load
Sheet, if any, to ensure space, weight, structural and procedural limitation
are adhered to. Only then can the load controller transmit to flight deck
crew final load sheet that conform to company policy and
procedures and customers’ SLAs on a shift basis.
·
Ensure centralized load control (CLC)
complies to the safety and economy of load planning to optimize on revenue and
ensure station coordination for CLC customer airlines is done in accordance
with the customer airlines procedures.
·
Flight reports and messaging to
various departments and destination stations-LDM/CPM/UCM/OIR/SLS/DUO. Prepare
and retain in the station Weight & Balance documentation for all departing
flights. Specific flight reports for various customer airlines in addition to
the standard IATA documents.
Qualifications
·
University graduate in or
applied sciences/or Diploma in Hospitality with 03 years of experience in
aviation.
·
Initial weight and balance training
and certification.
·
A minimum of 3 years’ experience in
Flight Operations or Airport Operations.
Other Skills
·
Conversant with KQ’s commercial
activities and processes.
·
Computer literate.
·
Strong planning and analytical
skills.
·
Good negotiator and ability to
influence.
·
Ability to think on your feet.