Front Office Officer / Receptionist
The position holder shall be responsible for handling the
front office reception and administration duties at the game lodge.
Key Responsibilities
·
Arranging the reception area and
ensuring a homely professional image;
·
Receiving guests at the Lodge and
directing them appropriately;
·
Deal with customer enquiries and
complaints escalating where necessary;
·
Maintaining the office diary and work
plan to ensure minimum disruptions;
·
Making outward bound telephone calls
and receiving inbound telephone calls;
·
Handling customer inquiries and
sorting and distribution of mail;
·
Liaising with other departments like
housekeeping, bar, restaurant to ensure clients get unforgettable hospitality
experience;
·
Performing any other duties as may be
assigned by the management from time to time.
Skills and Competencies
·
Strong interpersonal skills;
·
Empathetic and Caring;
·
Ability to anticipate guests’ needs;
·
Engaging and Inquisitive;
·
Calm and composed nature;
·
Friendly and pleasant personality.
Qualifications and Experience
·
A holder of at least a Certificate in
Customer Service/Public Relations/ Client Relations or Front Office from a
recognized institution;
·
A Diploma in the above or other
related field will be an added advantage;
·
Minimum 1- 2 years’ relevant
experience in a hospitality concern.
·
Excellent telephone skills;
·
Proficiency in MS office suite;
·
Experienced working in high pressure
environments.
Job Opportunities in The Hospitality
Sector
Our client, a Game Lodge in the Mount
Kenya Tourism Circuit is seeking to recruit professionals to meet its staffing
needs.
Cooks
2 Positions
The cooks will be responsible for
preparing both Buffet and Ala Carte meals for residents and visitors to the
lodge as required or as per the days menu.
Key Responsibilities
·
Preparing menus for different meals;
·
Preparing meals as per the days menu;
·
Requesting for requirements to the
kitchen;
·
Ensuring the Kitchen is well stocked
and serviced;
·
Ensuring cleanliness hygiene of the
kitchen area.
Qualifications and Experience
·
Hold at least a Certificate in food
and beverages or other relevant qualification;
·
At least one year working experience
in a busy kitchen;
·
Creativity in meal preparation and
presentation;
·
A team player able to work well with
other people.
·
Mature and responsible person.
Waiters / Waitress
3 Positions
They will be responsible for providing service for food
and drinks to visitors and residents at the lodge.
Key Responsibilities
·
Preparing and arranging the service
area;
·
Taking orders from customers for food
and drinks;
·
Serving customers with their orders
for food and drinks;
·
Ensuring customer comfort and
happiness;
·
Providing a friendly service that
delights customers;
·
Billing customers for food and drinks
they take;
·
Clearing the table after customers
are done;
·
Assisting in other duties in the
service area.
Qualifications and Experience
·
Hold at least a Certificate in Food
and Beverages Service;
·
At least one year working experience
in a busy lodge/restaurant/hotel;
·
A friendly and warm personality wit
good interpersonal attributes;
·
Professional in language, approach
and dressing;
·
Enthusiastic, approachable and easy
going character;
·
Neat and well presented with a
natural smile;
·
A team player able to work well with
other people.
Applications Procedure
If you meet the above criteria and are interested in
making a meaningful career move, please forward your updated CV via the email
below.
Indicate your current and expected salary in your application.
Kindly ‘do not attach’ certificates and testimonials.
Applications to be submitted by email via;
The Recruiter
Esquire Consultants Limited
P.O. Box 76883-00620, Nairobi.
Esquire Consultants Limited
P.O. Box 76883-00620, Nairobi.
Email: recruit@esquireconsultants.co.ke or
placement.esquire@gmail.com
Deadline for applications is Friday, 8th November 2019.
Only shortlisted applicants will be contacted.