Job Opportunities in The Hospitality
Sector
Our client, a Game Lodge in the Mount
Kenya Tourism Circuit is seeking to recruit professionals to meet its staffing
needs.
Front Office Officer / Receptionist
The position holder shall be
responsible for handling the front office reception and administration duties
at the game lodge.
Key Responsibilities
·
Arranging the reception area and
ensuring a homely professional image;
·
Receiving guests at the Lodge and
directing them appropriately;
·
Deal with customer enquiries and
complaints escalating where necessary;
·
Maintaining the office diary and work
plan to ensure minimum disruptions;
·
Making outward bound telephone calls
and receiving inbound telephone calls;
·
Handling customer inquiries and
sorting and distribution of mail;
·
Liaising with other departments like
housekeeping, bar, restaurant to ensure clients get unforgettable hospitality
experience;
·
Performing any other duties as may be
assigned by the management from time to time.
Skills and Competencies
·
Strong interpersonal skills;
·
Empathetic and Caring;
·
Ability to anticipate guests’ needs;
·
Engaging and Inquisitive;
·
Calm and composed nature;
·
Friendly and pleasant personality.
Qualifications and Experience
·
A holder of at least a Certificate in
Customer Service/Public Relations/ Client Relations or Front Office from a
recognized institution;
·
A Diploma in the above or other
related field will be an added advantage;
·
Minimum 1- 2 years’ relevant
experience in a hospitality concern.
·
Excellent telephone skills;
·
Proficiency in MS office suite;
·
Experienced working in high pressure
environments.
Applications Procedure
If you meet the above criteria and
are interested in making a meaningful career move, please forward your updated CV
via the email below.
Indicate your current and expected
salary in your application.
Kindly ‘do not attach’ certificates
and testimonials.
Applications to be submitted by email
via;
The Recruiter
Esquire Consultants Limited
P.O. Box 76883-00620, Nairobi.
Esquire Consultants Limited
P.O. Box 76883-00620, Nairobi.
Email:
recruit@esquireconsultants.co.ke or placement.esquire@gmail.com
Deadline for applications is Friday,
8th November 2019.
Only shortlisted applicants will be
contacted.