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Front Office Executive Job in Nairobi

Job Summary

The job holder is responsible for timely and accurate preparation of customer orders accordingly.
·         Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
·         Booking and confirming appointments via phone and email

·         Processing transactions (cash and credit cards) and issuing receipts
·         Offering beverages and chatting with clients who are in the waiting area
·         Welcoming walk-ins, answering questions about services and scheduling appointments based on availability
·         Updating client records with contact and billing details, appointments and services offered
·         Maintaining a tidy reception area
·         Order business cards, brochures and stationery as needed
·         Man the front office and operate the switchboard
·         Responding to customer queries
·         Managing correspondence and dispatch both internal and externally
·         Liaising with various service providers
·         Maintaining files, materials, information, schedules and related data
·         Maintains office hygiene
·         Support staff on admin and operational issues
·         Report writing and report generation when required
·         Front office management to include: Ensure reception area is tidy, offering coffee and tea for visitors
·         Perform basic bookkeeping, filing, and clerical duties.
·         Diploma in Hotel Management/Front Office Operations
·         Two years experience in a similar role and proven track record may be considered in lieu of specialised education
·         Preferably as Section Head in 5-star property.
·         Good Communication skills Knowledge and experience in the use Fiderio and Opera Proficiency in Excel and Word.
·         Presentable, well spoken individual
·         Pleasant and outgoing personality Mature & Customer focused.
·         Excellent grooming skills and must be well versed in professional and personal etiquette
·         Fluent speech skills
How to Apply
If you are interested in the position and have the skills and talents we are looking for, Please send a copy of your updated resume to with the job title FRONT OFFICE EXECUTIVE as the subject by 29th November 2019. Only successful candidates will be contacted.

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