Our client in the health and wellness
industry is looking hire a Front Desk Associate.
Reports
to: This position reports operationally to the Branch Manager
and the Operations Manager
General
Position Description
Provide customer support to clients
and meet and exceed all sales goals and key performance sales indicators
(membership sales, retail and concessions, renewals, workout traffic and
attrition).
Responsibilities
·
Efficiently check in and handle
routine member service tasks such as, but not limited to, , collecting past due
balances, and managing queries
·
Warmly Greets members and guests and
they enter and leave the club
·
Answers incoming calls in a
professional and efficient manner. Takes messages as needed.
·
Check in members and verifies
membership
·
Registers prospective members
·
Addresses members’ questions or
direct them to the appropriate individual for assistance
·
Maintains a professional image and
behavior at all times
·
Responds professionally to requests
and inquiries from members
·
Provides information to members
regarding special club events
·
Immediately reports or escalates to
management any unsafe conditions or emergency situations
·
Keeps front desk and lobby neat and
clean at all times
·
Performs opening and closing
procedures for the front desk, as assigned
·
Attends monthly meeting or other
scheduled meetings.
·
Assist with inventory or product
pricing, as needed
·
Addressing basic questions about
memberships, ancillary services and billing inquiries
·
Providing a high level of customer
service and attentiveness to the member and guest needs
·
Quickly addressing any maintenance or
equipment issues that are visible to members
·
Assisting management in
administrative tasks including, but not limited to, billing calls and
confirming appointments
·
Takes pride in providing feedback and
best practices to team members
·
Additional duties as assigned.
Qualifications
·
Ability to work independently and
responsibly without immediate supervision.
·
Possess a very friendly, outgoing
personality and positive attitude.
·
Possess strong interpersonal
communication skills, telephone etiquette and possess strong customer service
focus, diplomacy and professionalism.
·
Exhibit outstanding customer service
and professionalism.
·
Understands and follows oral and
written instructions.
·
Must be a team player and possess a
can-do attitude.
·
A diploma or a degree
·
Experience handling multiple phone
lines preferred.
·
6 months experience working in health
club, retail, hospitality or other service industries
How To Apply
Send your CV and professional photo
to jobs@alternatedoors.co.ke
