We are a HR consultancy company based
in Nairobi.
We are looking to fill below position
for our client.
Title: Customer Care Representative
Location: Nairobi
Duties & Responsibilities
·
Ensure provision of quality service
to customers
·
Participate in implementing customer
care policies and standards
·
Participate in developing guidelines
and standards for improving customer handling programs
·
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
·
Handle customer complaints using set
customer service policies
·
Support in the generation of sales
leads through their interaction with customers
·
Consult with customers about their
product or service needs and requirements.
·
Administer Customer Satisfaction
surveys under the guidance of the Marketing Manager
·
Compile feedback/complaints in report
form and share with admin manager
·
Explaining to customers the different
types of products that are available
·
Perform any other duties as may be
assigned from time to time
Qualifications:
·
Minimum of 2 years’ experience in a
similar related position.
·
Degree /Diploma in business related
field.
·
At least 6 months experience using
QuickBooks.
·
Good analytical skills including the
ability to think strategically and creatively.
·
Ability to be innovative and be a
creative problem solver
How to Apply
If you are up to the challenge,
please send your CV only quoting the job title on the email subject (Customer
Care Representative) to hro@employd.co.ke.
Indicate your expected salary
