Job Ref: HR-PGL-11/05-2019
Background: Power Governors Limited
is the leading supplier and installer of superior car
accessories in East Africa. PGL is a member of Road Safety Association of Kenya and wishes to recruit the above.
accessories in East Africa. PGL is a member of Road Safety Association of Kenya and wishes to recruit the above.
Location: Nairobi
Contract Time: Full-time
Responsibilities
·
Ensure provision of quality service
to customers
·
Participate in implementing customer
care policies and standards
·
Participate in developing guidelines
and standards for improving customer handling programs
·
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
·
Handle customer complaints using set
customer service policies
·
Support in the generation of sales
leads through their interaction with customers
·
Consult with customers about their
product or service needs and requirements.
·
Administer Customer Satisfaction
surveys under the guidance of the Marketing Manager
·
Keep in touch with all customers to
monitor changes, need for new products from the PGL and client visits.
·
Compile feedback/complaints in report
form and share with marketing manager
·
Explaining to customers the different
types of products that are available
·
Keep data base records of all the
clients contacts(old and New)
·
Perform any other duties as may be
assigned from time to time
Qualifications:
·
Minimum of 2 years’ experience in a
similar related position.
·
Good analytical skills including the
ability to think strategically and creatively.
·
Ability to be innovative and be a creative
problem solver.
POWER GOVERNORS LIMITED
0202660547/0720750363
www.powergovernors.co.ke
0202660547/0720750363
www.powergovernors.co.ke
Service Orientation-responsive to
customer needs questions and concerns in an accurate timely manner. Confident
and bold
How to Apply
If you wish to apply, please send a
detailed resume with a covering letter to
careers@powergovernors.co.ke. Deadline for applications is 8th November 2019
careers@powergovernors.co.ke. Deadline for applications is 8th November 2019
Power Governors Limited is an equal
opportunity employer