Job Title: Customer
Care
Location: Nairobi Kenya
Salary: KShs 35,000
Main Roles
·
Manage large amounts of incoming
calls
·
Maintaining a positive, empathetic
and professional attitude toward customers at all times.
·
Responding promptly to customer
inquiries.
·
Communicating with customers through
various channels.
·
Acknowledging and resolving customer
complaints.
·
Processing orders, forms,
applications, and requests.
·
Keeping records of customer
interactions, transactions, comments and complaints.
·
Communicating and coordinating with
colleagues as necessary.
·
Providing feedback on the efficiency
of the customer service process.
·
Ensure customer satisfaction and
provide professional customer support.
Qualifications
·
Degree / Diploma in Business
Administration
·
Good customer service skills
·
At least 3 years of experience
service as customer care assistant
·
Good Communication and interpersonal
skills
·
Ability to stay calm when customers
are stressed or upset.
·
Proficient in MS Office Suite
·
Very smart and presentable
How to Apply
Interested and qualified candidates
to send their CVs to vacancies@peoplefoco.co.ke by 6th November 2019.
Clearly indicate ‘Customer Care’ on
the email subject.
