Job Title: IT Support Technician
Job Purpose: To provide technical support,
troubleshooting and assistance to IT and related systems with technical,
hardware, and software system problems such as but not limited to connection
problems, inabilities to access data, slow performance, and inefficient programs.
Responsibilities:
·
Diagnosing and troubleshooting
technical issues, including account setup and network configuration
·
Tracking system issues through to
resolution, within agreed time limits
·
Researching and identifying solutions
to software and/or hardware issues
·
Support in the development of
programs to train staff and customers on how to properly use Optiven App.
·
Evaluation of the systems’ problems
to recommend enhancements
·
Properly escalating unresolved issues
to appropriate internal teams (e.g. software developers)
·
Providing prompt and accurate
feedback to management
·
Referring to internal databases or
external resources to provide accurate tech solutions
·
Ensuring all issues are properly
logged
·
Prioritizing and managing several
open issues at one time
·
Following up with staff to ensure
their technical systems are fully functional after troubleshooting
·
Preparing accurate and timely reports
·
Document technical knowledge in the
form of notes and manuals
·
Maintain jovial relationships with
clients
Requirements:
·
Proven work experience as a Technical
Support Engineer, IT Help Desk Technician or similar role
·
Good understanding of computer
systems, mobile devices and other tech products
·
Ability to diagnose and troubleshoot
basic technical issues
·
Experience in handling and managing
ERP software.
·
Familiarity with backend applications
and help desk software (e.g. Zendesk)
·
Excellent problem-solving and
communication skills
·
Ability to provide step-by-step
technical help, both written and verbal
·
Higher Diploma or Bachelors Degree in
Information Technology, Computer Science or relevant field
Optiven
Limited is seeking to hire a middle level Software Development Officer to join a
dynamic workforce and design, develop and install software solutions that drive
its automation agenda to the next level.
Passionate and self-driven
individuals are invited to make their applications.
Job
Description:
·
Developing and directing software
system validation and testing methods.
·
Directing our software programming
initiatives and overseeing the development of documentation.
·
Working closely with clients and
cross-functional departments to communicate project statuses and proposals.
·
Analyzing data to effectively
coordinate the installation of new systems or the modification of existing
systems.
·
Managing the software development
lifecycle.
·
Monitoring system performance.
·
Communicating key project data to
team members and building cohesion among teams.
·
Developing and executing project
plans.
·
Applying mathematics and statistics
to problem-solving initiatives.
·
Applying best practices and standard
operating procedures.
·
Creating innovative solutions to meet
our company’s technical needs.
·
Testing new software and fixing bugs.
·
Shaping the future of our systems.
·
Independently install, customize and
integrate commercial software packages
·
Integrate software components into a
fully functional software system.
·
Mobile applications development
(Android, IOS or Windows) will be an added advantage
Qualifications:
·
Proven experience as a Software
Developer, at least a 2 year working experience
·
Knowledge of coding language (e.g.
Python, Java, JavaScript, HTML, CSS, XML, php) and Database frameworks oracle,
MySQL.
·
Ability to learn new programming
languages and technologies
·
The candidate should have a Degree in
IT, BSc. or a related field.
·
Good command of English language in
both written and verbal communication.
·
Problem solving, logical thinking and
excellent report writing.
·
Experience in handling and managing
ERP software.
·
Excellent debugging, Software testing
and problem solving skills, staying up to date with the latest trends and are
excited to learn new languages, tools, and best practices.
·
Advanced system administration skills
(including networking).
·
Ability to document requirements and
specifications and well versed with software development documentation tools.
Applications and well updated CVs are
to be sent to recruitment@optiven.co.ke by end of October 2019 & Addressed
to the Recruitment Team with three professional referees who MUST be the
immediate supervisors, the subject title should read Software Development
Officer.
Only shortlisted candidates will be
contacted and canvassing will lead to automatic disqualification.
KINDLY NOTE WE DO NOT CHARGE ANY FEES
FOR OUR APPLICATIONS.