Administrative Assistant
Branch Manager (Large Branch)
Branch Manager (Small Branch)
Purpose
This position acts as the first point of contact for all members
and prospective members, taking enquiries via multiple communication channels,
providing a high level of customer service, and updating the database
accordingly.
Responsibilities
Managerial / Supervisory/ Operational Responsibilities or roles:
·
Ensure timely update and maintain up
to date membership database and members directory as per the communication
received from the members.
·
Recruitment of new members both
individual and corporate.
·
Assist in the creation and
development of membership and marketing material e.g. letters, new member
welcome packs, newsletters, communications, member questionnaires and
brochures.
·
Ensure timely dispatch the Management
Magazine to members and Branches.
·
Responsible for preparation and
ensure timely dispatch of membership cards and certificates.
·
Print and dispatch invoices to members
whenever the subscription fall due.
·
Assist in the development of the
membership recruitment and retention strategies.
·
Keep records and produce detailed
reports on recruitment and retention activities, marketing campaigns, members
behaviour and responsible for general office administration.
·
Handle inquiries from members and
ensure timely response to enhance customer satisfaction.
·
Assign tokens for members for voting,
vetting nominees and processing their payment and ensuring they are well
updated.
·
Actively engage in marketing
membership to be able to be able to meet the set recruitment targets.
·
Any other duty that may be assigned
from time to time by your supervisor.
Qualifications
Minimum level of academic qualification, skills and knowledge
required to perform effectively in the role:
·
Diploma in a relevant field from a
recognized institution.
·
Minimum level of personal and
professional experience required to perform effectively in the role:
·
Minimum months or years of experience
required to have to be appointed to the position :
·
Two(2) years of relevant work
experience
Key Performance Indicators
·
Membership recruitment and retention
as per targets
·
Ensure all membership invoices are
dispatched to members
·
Upto date membership database
·
Membership satisfaction
·
Timely dispatch of membership
documents and journals
Branch Manager (Large Branch)
Purpose
Reporting to the Regional manager, this position is responsible
for provision of leadership and general administration of the branch to ensure
achievement of financial targets, and successful promotion and delivery of KIM
service offerings.
Responsibilities
Managerial / Supervisory/ Operational Responsibilities or roles:
·
Provide leadership through management
of the staff and resources at the branch to ensure efficient and effective
service provision at the branch level.
·
Develop and implement strategic plan
for the branch in line with KIM’S strategic plan and prepare the annual plan
for the branch.
·
Lead in the delivery of KIMSOM
products, membership and business solution services at the branch.
·
Responsible for quality assurance of
services in the branch through ensuring that all branch operations are within
the provided and approved procedures, rules and regulations and standard.
·
Constantly monitor costs at the branch
through to ensure cost efficiency.
·
Market the school and membership
through corporate visits, exhibition, school visits and one on one interaction
to be able to reach out to the target market.
·
Prepare reports such as financial
reports, academic reports and administration reports to inform
management on the progress plans and challenges of the branch
·
Represent the branch in executive
committee meetings and communicate to the branch staff on decisions made.
·
Supervise and allocate work to the
branch staff to ensure efficiency and effectiveness of work.
·
Overall in charge of the branch
performance and reports to management
·
Responsible for the branch budget
through preparation of the annual budget, generation of revenue through selling
branch services and approves petty cash expenditure.
·
Responsible for overseeing student
recruitment for registration for all courses offered at the branch
Qualifications
Minimum level of academic qualification, skills and knowledge
required to perform effectively in the role:
·
Master’s Degree in relevant field
from a recognized Institution.
·
Minimum level of personal and
professional experience required to perform effectively in the role:
·
Minimum months or years of experience
required to have to be appointed to the position :
·
Eight(8) years of relevant work
experience
Branch Manager (Small Branch)
Job Purpose
This position is responsible for overseeing the overall running
and operations of the branch, marketing the Institutes’ product and services,
providing all the institute service to the members and clients and supervising
staff and faculty to ensure achievement of the set revenue targets.
Responsibilities
Managerial / Supervisory/ Operational Responsibilities or roles:
·
Oversee operations of the branch
through ensuring that KIM members and clients get timely and quality services
for customer satisfaction.
·
Responsible for planning and
implementing branch strategies, recruitment of students to institute’s
School of Management and certification courses and other programs to be
able meet the targets in terms of students’ number and fee collections
·
Promote and offer the institutes
Services through marketing campaigns for membership development and
leadership development.
·
Handle customer all inquiries on the
institute services and communicate customer needs to the relevant department
/Office.
·
Prepare monthly and quarterly reports
on progress achieved and challenges encountered and financial reports covering
all the activities of the branch.
·
Be in charge of all the resources in
the branch including finances and assets to ensure proper utilization.
·
Represent the branch at the
management level and vice versa to report on the progress of the branch on
achievements.
·
Actively seek to convert leads
generated into clients through constant follow up.
·
Implement management decisions and
institutes policies at the branch level to ensure consistency in service
delivery.
·
Manage the branch staff welfare to
ensure staff motivation and inclusivity.
·
Recruit new members to KIM through
processing applications and forwarding to the membership.
Qualifications
Minimum level of academic qualification, skills and knowledge
required to perform effectively in the role:
·
Master’s Degree in Education or
any other related field
·
Minimum level of personal and professional
experience required to perform effectively in the role:
·
Diploma from Kenya Institute of
Management
·
Minimum months or years of experience
required to have to be appointed to the position :
·
Five (5) years of relevant
experience, with 3 years in teaching and 2 years in management.
How To Apply
Interested candidates are advised to send an Application letter
in MS Word format to the email address: recruitment@kim.ac.ke to reach us by 10th
October, 2019. In addition, please attach a
curriculum vitae that contains details of your qualifications, experience and
positions held relevant to this role. Include your day and evening telephone
numbers, email address, names and address of three professional referees