Our Client in the Gaming Industry seeks to hire a Product Manager.
The Product Manager will be responsible for managing
in-house gaming products through requirements gathering, writing detailed user
stories and supporting the development teams until release to production, and
post production monitoring of the product’s/feature’s performances.
Roles and Responsibilities
·
Work closely with a team of skilled
designers, developers and performance marketers to set and communicate the
high-level mission, vision, and roadmap for the website.
·
Work closely with stakeholders across
the organization and collaboratively provide the company with short and
long-term objectives.
·
Gather and analyze business
requirements and write detailed and comprehensive user stories.
·
Master the creation of functional
specifications as stories for the development teams, ensuring the stories flow
throughout the product development life cycle while ensuring quality and timely
delivery.
·
Work closely with subject matter
experts within the client to define the metrics and KPI’s used to measure the
health of the core product – to focus on how these improve over time.
·
Monitor deployed features to ensure
success and continuous improvement.
·
Conduct Competitor research to
identify trends in the industry and define improvements to our products.
Required Qualifications / Experience
·
BA or BS degree (IT, Marketing,
Business Administration or Commerce).
·
Have 7 plus years’ experience working
as a product owner, business analyst or similar, in high performing, cross
functional teams.
·
Have a solid understanding of
affiliate marketing.
·
Have sound understanding of what it
takes to build and maintain large scale web sites.
·
Comfortable facilitating and
participating in the tactical decisions made amongst the team.
·
Have excellent communication skills.
·
Ability to build trusting
relationships and respect.
·
Ability leverage relationships and
grow people to support the company’s rapid growth.
·
Demonstrate strong leadership skills
whilst working with product development teams.
·
Have familiarity and experience in
making use of agile methodologies and tools.
·
Lead the entire product lifecycle,
whether decisions require investment, transitioning ton maintenance product
retirement.
·
Critical thinking and problem solving
skills
·
Planning and organizing skills
·
Decision-making skills
·
Communication skills
·
Report Writing skills
·
Leadership and Influencing skills
·
Delegation skills
·
Negotiation skills
Our Client in the Gaming Industry seeks to hire a Chief Technical Officer responsible
for providing sound technical leadership in all aspects of the business.
Roles and Responsibilities
·
Manage a team of software engineers
across the full SDLC (front end, back end, dev-ops, and QA).
·
Work closely with the Product Manager
to translate our product roadmap into optimal assigned tasks in sprint delivery
cycles.
·
Create and maintain a professional
culture within the team, where individuals take ownership and focus on
delivering excellence, quality, and value for our clients.
·
Work with Product Support
·
Managers to ensure our solutions are
delivered bug free.
·
Contribute technically to projects and
perform code reviews
·
Drive technical projects and provide
leadership in an innovative and fast-paced environment.
·
Work with the Development, Modelling
and Product Teams to lead the delivery of technical solutions and
implementation of large enhancements and change initiatives.
·
Define and implement Agile
methodologies to maintain a strong focus on delivery priorities, holding others
to account for delivery, and swiftly responding to changing requirements.
·
Promote resilience and responsiveness
in the company by being open and honest about challenges, and the actions
required to address unexpected developments.
·
Gather and report detailed
performance data against key indicators, to generate actionable improvements to
the quality of service offered.
·
Identify, manage and seek to resolve
technical risks and issues against user requirements.
·
Build knowledge, capacity and
capability within teams, promoting a culture of continuous improvement.
·
Proactively drive innovation, with
new ideas and options made available by new technology and process.
·
Keep up-to-date with the latest
technology, software development technologies and methodologies.
Required Qualifications/Experience
·
A Bachelors of Science degree
·
Have at least 7 years’ experience
managing a technical team
·
Demonstrate Knowledge and
understanding in Software Engineering
·
Demonstrate knowledge and
understanding for designing data Intensive application
Key Competencies
·
Critical thinking and problem solving
skills
·
Planning and organization skills
·
Decision-making skills
·
Communication skills
·
Leadership and Influencing skills
·
Negotiation skills
·
Conflict Management skills
·
Ability to adapt to a fast changing
environment
·
Strong Analytical skills
·
High level of integrity and
Confidentiality
·
Team Player
Working Environment
·
Position is office based (locally)
·
Normal working hours are 8.30am to
5pm
Our Client in the Gaming Industry seeks to hire a Chief Customer Experience Officer responsible for balancing customer needs with
business requirements and presenting a compelling case for internal change and
improvement.
Roles and Responsibilities
·
Increase promoters and decrease
detractors
·
Champion the customer throughout the
business, balancing customer needs with business requirements and presenting a
compelling case for internal change and improvement
·
Champion the customer service
department. This entails assessing and managing the customer service team to
continually improve processes and outcomes
·
Measuring and reporting. Agree
priorities and standards and then manage the CS team to deliver them
·
Manage all customer service
processes, remembering that we are becoming more proactive and engaging
customers earlier in the cycle.
·
Ensure that the Computer systems in
place are being used to the required standards and identify and promote any
areas of efficiency.
·
Troubleshooting. As problem areas for
customer service are identified you must engage the Director Business Unit to
agree priorities and then engage your customer services team to address these
areas and make the planned changes quickly and effectively
·
Financial analysis. Manage your
budget effectively and be able to promote requirements for additional funding
where they can increase the customer recommendation ratings and increase
overall business performance. Report your
·
Planning. Work with the Director
Business Unit and other stakeholders to drive continual improvement in people,
technology, processes, service and product design and build.
·
Establish and test new strategies to
improve the customer service experience.
·
Ensure the right calibre of staff are
recruited, and in accordance with company policy and procedures.
·
Lead, motivate, communicate with,
develop, appraise and performance manage staff to ensure they are fully
motivated to achieve best performance to meet the company’s needs.
·
Ensure that poor performance is not
tolerated and is remedied via support, training or disciplinary action as
appropriate.
·
Liaise with Human Resources on all
employment issues.
·
Training. Ensure continual up
skilling in customer services through evaluation, development and training of
staff
·
Day to day management.
·
Manage your customer services team to
deliver what customers need and to continually improve your customer service
team’s efficiency and effectiveness.
·
Ensure that you build a positive team
culture with strong positive engagement.
·
Specific tasks (not an exclusive
list, but indicative) a. attend weekly scrums and build meetings.
·
Produce a monthly Board report and
attend Quarterly Board meetings, contribute to wider business priorities.
·
Manage Subcontractors including
continual performance measurement and reporting
·
Manage the out-of-hours process and
ensure adequate cover is in place at all times
·
Monitor and highlight trends where
relevant
·
Escalate customer issues, act
promptly and where necessary visit/call the customer personally to agree a plan
of action
·
Ensure the department operates in
accordance with Company policies and procedures
Required Qualifications/Experience
·
Bachelors’ degree in a relevant field
(Marketing / Communications etc.)
·
At least 5 years managerial
experience in a fast paced dynamic environment.
·
Experience in coaching, training and
motivating a team.
Key Competencies
·
Ability to work under pressure.
·
Strong organizational skills.
·
Competent and capable of making
operational decisions.
·
Ability to lead a team by example
demonstrating our clients’ values as a foundation for the working day.
·
Ability to change and adapt working
practices to suit the needs of an evolving company.
·
Able to manage performance
objectively, consistently and within time scales.
·
A flexible approach to working hours.
Working Environment
·
Position is office based (locally)
·
Normal working hours are 8.30am –
5.00pm
Our Client in the Gaming Industry seeks to hire a Marketing Manager.
The Marketing Manager will be responsible for developing,
overseeing and implementing marketing plans and projects for new and existing
products conducting market research to determine market requirements for
existing and future products.
Roles and Responsibilities
·
Deliver insightful recommendations in
a persuasive and thoughtful manner.
·
Design, implement, support and
facilitate annual marketing strategy and plan.
·
Participate in planning and
presentation sessions, when assigned.
·
Develop, oversee and implement
marketing plans and projects for new and existing products.
·
Conduct market research to determine
market requirements for existing and future products.
·
Develop and administer marketing
database which includes client and prospect information, mailing list
applications, etc…
·
Assist with and support involvement
in various projects.
·
Monitor, review and report on all
marketing activity and results.
·
Other duties as assigned.
Required Qualifications/Experience
·
Degree from Recognized University,
preferably in Marketing/Business.
·
Minimum 5 years in Marketing
Management and dealing with product strategy.
·
Must have previously worked for an
FMCG (Significant Experience).
·
Strong insight and business judge.
·
Have insight on the competition and
opportunities.
·
Proven approach to your audience with
consumer insights, trends and business needs.
·
Strong Marketing, leadership and
strategic planning experience.
·
Proven track record in developing and
administering a marketing program.
·
Relevant product and industry
knowledge.
·
Technical marketing skills.
·
Must be a self-starter, highly
organized, and able to work well with staff at all levels in the organization.
Polished presentation and interpersonal skills must possess top level business
management, interpersonal, and facilitation skills. Team leadership, persuasiveness,
innovation, stress tolerance.
Our Client in the Gaming Industry seeks to hire a Customer Care Lead.
The Customer Care Lead will be responsible for organizing
team coverage to ensure all shifts are adequately covered and staff resource is
efficient.
Carrying out a thorough and ongoing call-monitoring
program designed to ensure high levels of service are maintained at all times.
Provide feedback to the team to keep them engaged and
motivated.
Roles and Responsibilities
·
Ensure the customer service team meet
and exceed customers’ needs.
·
Generate new initiatives and
constantly challenge the team to improve customer service.
·
Provide excellent customer support
for escalated issues by email/call/chat/SMS etc, always striving to resolve the
issue and not escalate further.
·
Contributing to and ensuring
compliance of Team KPI’s.
·
Organize team coverage to ensure all
shifts are adequately covered and staff resource is efficient.
·
Carry out a thorough and ongoing
call-monitoring program designed to ensure high levels of service are
maintained at all times. Provide feedback to the team to keep them engaged and
motivated.
·
Respond to clients throughout each
shift; ensure our players receive the fastest possible and accurate response
(live chat / telephone / e-mail).
·
Prioritize cases according to
internal procedures – be aware of competitor’s delivery in these areas for
comparison and bench marking.
·
Develop internal systems to provide
electronic tools to help improve team performance.
·
Initiate, deliver and maintain the
C/S vision and goals that are clearly communicated and agreed with the C/S team
and the product owners.
·
Be proactive in anticipating peaks
and troughs in work flow, promotions and key events; ensure feedback given to
the business owners accordingly for their review.
·
Manage staff schedule, attendance,
punctuality and performance. Influence positivity, attitude and work ethos, to
ensure a conducive working team environment for all staff.
·
Creation and management of monthly
team quota, ensuring staffing levels are optimally maintained at all times.
·
Assist with the recruitment of new
starters (CV vetting, interviewing). Organize and conduct training for new
staff.
·
Carry out regular one to ones,
mid-year and annual reviews.
·
Assist management with the collation
of data around department activity for daily, weekly and monthly reporting
purposes.
Required Qualifications/Experience
·
Bachelors’ degree in a relevant field
(Marketing / Communications etc.)
·
At least 3-5 years managerial
experience in a fast paced dynamic environment.
·
Experience in coaching, training and
motivating a team.
·
Ability to lead a team by example
demonstrating our clients’ values as a foundation for the working day.
·
Ability to change and adapt working
practices to suit the needs of an evolving company.
·
Able to manage performance
objectively, consistently and within time scales.
·
Ability to work under pressure.
·
Strong organizational skills.
·
Competent and capable of making
operational decisions.
·
A flexible approach to working hours.
Our Client in the Gaming Industry seeks to hire a Director Business Unit responsible for identifying opportunities and growing
revenue through the development of innovative services and products aimed at
the betting and gaming industry.
He/she will also manage a team that facilitates the
delivery of the business’ B2C ambitions, producing significant incremental
revenues.
Roles and Responsibilities
·
P&L responsibility for your
Business Units digital services and resources
·
Working with other Directors Business
Units to set the business strategy, development roadmap and performance KPIs
·
Revenue and KPI reporting to the
Board/Partners
·
Work with key customer stakeholders
to identify product development programs
·
Identify and manage the delivery of
product resources to maximize the profitability our Business Unit
·
Analyze the commercial viability of
new opportunities
·
Through relationship management work
with key customer stakeholders to identify and agree product development
program.
·
Liaise with Chief Customer Experience
Manager to facilitate periodic Business reviews with key customers, and action
a continuous business and product development cycle.
·
Create and implement a five-year
business plan to grow the revenue generated by your Business Unit in line with
short and long term financial targets.
·
Work with the team to develop a suite
of new of products and services that meet the needs of existing and new
customers.
·
Oversee the product development
lifecycle ensuring quality assurance and overall integrity of your appointed
Business Unit
·
Oversee your Business Unit products
and projects ensuring services are delivered on schedule and to budget, at all
times seeking to maximize profitability.
·
Keep up to date with the latest
trends and technical developments within the betting industries so that you are
well positioned to exploit future opportunities.
·
Undertaking specific projects as
identified by the Board.
Skills and Attributes
·
Commercially aware, with the proven
ability to spot, create and exploit opportunities.
·
Highly motivated self-starter with
the ability to work effectively within a busy digital environment and also
influence key stakeholders within the business.
·
Proven track record of putting
realistic, practical and deliverable solutions to meet the needs and
requirements of differing customers.
·
Proven record in growing revenues and
controlling costs.
·
Excellent project management skills
with a strong focus on delivery.
·
Ability to confidently communicate
and build relationships with people at all levels, both internally and
externally.
·
A good people manager with the
ability to manage, inspire and develop a broad range of people.
·
Strong analytical mindset with an
extensive experience of business planning.
·
Keen interest and understanding of
technological advances.
·
In-depth understanding of the betting
industry and the needs of bookmakers.
·
IT literate, including good
operational knowledge of IT development process.
·
Interest in football and other sports
Required Qualifications/Experience
·
At least 10 years managerial
experience in a fast-paced dynamic environment.
·
Experience in coaching, training and
motivating a team.
·
Ability to work under pressure.
·
Strong organizational skills.
·
Competent and capable of making
operational decisions.
·
Ability to lead a team by example
demonstrating our clients’ values as a foundation for the working day.
·
Ability to change and adapt working
practices to suit the needs of an evolving company.
·
Able to manage performance
objectively, consistently and within time scales.
·
A flexible approach to working hours.
Working Position
·
This position is office based
(locally)
Our Client in the Gaming Industry seeks to hire an Executive Assistant.
The Executive Assistant will be responsible for Managing
& Coordinating Travel and bookings. Updating system daily on pending and
completed tasks.
Roles and Responsibilities
·
The Executive Assistant will be
required to provide high-level executives with day-to-day operations and help
them navigate their day.
·
The Executive Assistant will work
with 3 Executives and will be expected to always know the executives personal
schedules.
·
Manage & Coordinate Travel and
bookings.
·
Manage Executives Calendars.
·
Clerical Tasks and documenting.
·
Updating system daily on pending and
completed tasks.
·
Email management and correspondence.
Required Qualifications / Experience
·
Diploma Level Education Bachelor’s
Degree an added advantage.
·
Mature professional – between the
ages of 27 and 32.
·
Minimum 3 years PA Experience or
Administration.
·
Listening and communication skills.
·
Organizational skills.
·
Excellent written and spoken English
is compulsory.
·
Must display strong leadership and
commitment.
·
Proficient in computer applications.
·
Driving License an added advantage.
To Apply:
Applicants who meet the requirements stated above should
send their applications and detailed CVs with a day – time Telephone number to
the email address: jobs@hcsafrica.com with Executive Assistant on the Subject
line.
Candidates MUST indicate their Current and Expected
salaries.
