Tuskys
Applications are invited from
suitably qualified candidates for the below post;
Position: Corporate
Sales Manager
Industry: Retail
Duty Station: Nairobi
Overall Purpose: Responsible for obtaining profitable results through the
sales team by developing the team through motivation, counselling, skills
development and product knowledge development.
Key Accountabilities:
·
Manage the sales administration
function, operational performance reporting, streamlining processes and systems
wherever possible and advising senior management on maximizing business
relationships and creating an environment where customer service can flourish.
·
Responsible for developing a business
plan covering sales and revenue, establishing a system of compiling and
analyzing sales figures reports and communications involving sales reports,
cyclical sales meetings and sales newsletters.
·
Responsible for managing the sales
team through planning, recruitment, monitoring their performance, directing
their efforts, organization and control to ensure they accomplish their
specific objectives, achieve growth and hit sales targets.
·
Plan and implement a specific
appraisal system that describes the responsibilities and performance standards
for each member of the sales team. Establish individual sales territory and set
sales targets, develop commission targets and administer the commission plan.
·
Personally observe the performance of
Sales representatives in the field on a regular basis and device ways of
motivating them to reach targets
·
Identify emerging markets and market
shifts while being fully aware of new products and competition status.
·
Develop sales strategies, keep up to
date with products and competitors and generates ideas frequently and always
working out ways and means of “doing it better.”
·
Establish, maintain and expand
company’s customer and also increase sales of the company’s products.
·
Deal with some major customer
accounts and ensure efficient servicing of the needs of your existing customers.
·
Collecting customer feedback and
market research and reporting to senior managers.
·
Execute other reasonable duties/tasks
from time to time as assigned by the supervisor.
Minimum Qualifications:
·
Bachelor of Business Management /
Commerce (Sales Marketing).
·
4 – 6 years of Sales & Marketing
related experience – Retail, Agency, Manufacturing or FMCG Marketing.
Desired Skills
·
An understanding of retail and
background to lead projects from a business need perspective.
·
Strong computer skills required, excellent
Microsoft Excel, advanced level of proficiency in access, Word and PowerPoint
software applications.
·
High integrity and ethical standards.
·
Be efficient & effective with
initiative and drive under tight timescales and pressure whilst maintaining
attention to detail and quality.
·
Good communication and interpersonal
skills for a demanding and customer focused working environment.
·
Team player with excellent
influencing skills
·
High level of Initiative and
self-drive. Possess the willingness to learn, improve and adapt
·
Problem solving and decision-making
skills.
Position: Customer
Experience Manager
Duty Station: Nairobi
Industry: Retail
& FMCG
Job Purpose: The
successful candidate will be expected to provide quality and efficient Customer
Experience to customers by ensuring individual staff members are performing
against targets while regularly reviewing their performance to identify gaps
and providing training and coaching to build on their capacity.
Duties and Accountabilities
·
Ensure that all incoming customer
concerns received across all social media pages are addressed fully to
facilitate for a 100% response rate & one-hour response time.
·
Following set customer service
standards and ensuring adherence to all scripts, processes, SOPs and SLAs.
·
Create and oversee implementation of
policies and procedures that optimize customer experience and the entire staff
can adhere to so all customers receive the same quality of service.
·
Study other customer success programs
and analyze customer data to identify the best practices.
·
Assist in training of new hires and
in conducting staff appraisals for the department.
·
Disseminate new product, service
information and promotion campaign to customers and ensure that they are well
versed on the same.
·
Prepare and submit daily, weekly and
monthly reports related to customers care experience.
·
Monitor leave schedules for direct
supervisees and ensure business continuity.
·
Handle any ad-hoc customer related
matters that arise and if unable to resolve immediately, escalate to the relevant
persons.
·
Oversee and effectively manage
administration of customer loyalty cards.
·
Perform any other duties as may be
assigned from time to time.
Persons Specifications
Education Qualification
·
Bachelor’s Degree Public Relations,
Communications, Business Administration or related field.
Experience Requirement
·
A minimum of 5 years’ professional
experience in Customer Experience, with at least 2 years in a supervisory role.
·
Experience in retail will be added
advantage.
Key Skills and Competence
·
A proven track record in customer
satisfaction.
·
Able to thrive in an environment that
values entrepreneurial ethic and transparency.
·
Superior verbal and written
communication skills, with an ability for tact and diplomacy.
·
Excellent interpersonal,
organizational, multi-tasking and time-management skills
·
Ability to reinforce team work.
Job Title: E-Commerce
Manager
Company: Tuskys
Duty Station: Nairobi
Purpose: Ecommerce
Manager will oversee tuskys.com online sales. He/she will be responsible for
the image of the online platform and generating sales through the internet.
S/he will also
oversee a team of web and software developers who contribute to the look and systems of tuskys.com
oversee a team of web and software developers who contribute to the look and systems of tuskys.com
Primary Responsibilities Accountabilities:
·
Managing the e-Commerce strategy from
creation and execution to optimization.
·
Analysis of the site performance to
ensure maximum consumer response.
·
Ensuring that the visual content
engages effectively with the customer.
·
Maintenance and support of the
functional aspects of the ecommerce site.
·
Working closely with the customer
management team to drive consumer loyalty.
·
Playing a key part in managing the
e-Commerce P&L.
·
Leading in new product development
catered to the needs of the consumer.
Person Specifications:
Academic Qualifications
·
Bachelor of Science in Business
Administration: New Media & Internet Marketing.
·
Bachelor of Business Administration
& Bachelor of Business Management.
Professional Qualifications
·
Certification Electronic Commerce
Major will be added advantage.
Experience Requirement
·
8+ years of proven track record as an
E-Commerce Manager within retail and technology sector
·
Extensive experience with practices
and techniques related to web merchandising or online retailing.
·
Experience in CRM, digital and
affiliate marketing, social media platforms, monitoring tools and metrics.
·
Experience creating E-Commerce
strategies and leading digital development
·
Experience in consumer technology
markets in an E-Commerce role.
·
Experience of managing and leading
teams.
Key Skills and Attributes
·
An analytical eye, able to measure
site performance and identify improvements
·
Creative flair, able to identify new
opportunities to maximize consumer activity
·
A proactive and innovative approach
to idea generation and implementation
·
A decisive and methodical way of
thinking
·
Able to work on own initiative
without day to day management
·
Demonstrable experience of generating
new business and strong commercial relationships
·
Excellent communication skills
·
Strong relationship building ability
and customer service/experience focus
·
To provide leadership, ensuring that
cross functional teams (merchandising, design and buying) are working towards
common commercial objectives and timelines
Position: Franchise
Manager
Duty Station: Nairobi
Industry: Retail
& FMCG
Job Purpose: Franchisee
Manager will be responsible for planning and managing the franchising business
of Company. They will be responsible for developing franchising opportunities
and for offering continuous support to franchisees, to ensure the overall
success of the franchisor as well as the franchisee
Duties and Accountabilities
·
Identify and locate potential
franchisee in the selected markets: discovering and exploring opportunities.
·
Screen potential franchisee by
analyzing investment requirements, franchisee’s potential, and financials,
franchisee experience and vision
·
Finalize the deal with franchisee by
negotiating terms and conditions of each franchisee agreement
·
Responsible for the launch and
development of the franchisee as per the agreed terms and conditions.
·
Assist in the development of
Franchise Business Plans
·
Ensure the financial performance and
revenue targets of the franchisee is achieved through analysis of its Profit
& Loss and KPIs.
·
Work as point of contact between the
franchisee and the franchisor, and ensure that any issues/concerns are aptly
and timely addressed.
·
Support the day-to-day management of
franchise. Advice and support franchisees with all areas of their business
including: store standards, stock management, customer relationship, staffing and
recruitment, finances and payments, cost control, expansion.
·
Ensure franchisor suggested systems/
processes are deployed & practiced in the franchisee.
·
Develop sales and marketing tools,
work out on sales promotional activities to support the franchisees.
·
Ensure that Company’s brand is
communicated and maintained in all franchisee communications and marketing
activities.
·
Develop the franchise audit plan and
conduct the audits.
·
Ensure that the franchisee is in
compliance with legal and statutory policies and procedures
·
Franchise legal responsibilities –
ensure franchise agreement renewals, fee/payment collection, and keeping
franchise agreements up to date with current legislation.
·
Ensure that franchisee and its staff
are trained enough to provide the service experience in line with Company’s
customer policies.
Persons Specifications
Education Qualification
·
Bachelor’s Degree in any
business-related course
Experience Requirement
·
7-10 years of progressive experience
in retail or franchising.
·
5+ years in a management position
leading others.
Key Skills and Competence
·
Ability to establish credibility,
subject matter expertise and communicate effectively both verbally and in
writing.
·
Influence, negotiate and build
consensus with multiple stakeholders both internally and externally.
·
Problem solve with franchisees in an
effort to help them achieve business goals.
·
Ability to travel and work an
extensive travel schedule and ability to work remotely, evenings and weekends
is required.
·
Knowledge of retail operations.
·
Attract, develop, manage and retain
top talent through mentoring, training, feedback and coaching to direct,
indirect and cross-functional teams.
Position: Business
Analyst
Duty Station: Nairobi
Industry: Retail
& FMCG
Job Purpose: Business
Analysts conduct market analyses, analyzing both product lines and the overall
profitability of the business. In addition, they develop and monitor data
quality metrics and ensure business data and reporting needs are met.
Duties and Accountabilities
·
Creating a detailed business
analysis, outlining problems, opportunities and solutions for a business
·
Evaluating business processes,
anticipating requirements, uncovering areas for improvement, and developing and
implementing solutions.
·
Leading ongoing reviews of business
processes and developing optimization strategies.
·
Communicate key insights and findings
to product team
·
Budgeting and forecasting
·
Planning and monitoring
Persons Specifications
Education Qualification
·
A bachelor’s degree in business or
related field or an MBA.
Experience Requirement
·
A minimum of 5 years’ experience in
business analysis or a related field.
·
Exceptional analytical and conceptual
thinking skills.
Key Skills and Competence
·
Advanced technical skills.
·
Excellent documentation skills.
·
Fundamental analytical and conceptual
thinking skills.
·
Experience creating detailed reports
and giving presentations.
·
Proven analytical background
·
Experience in analyzing data to draw
business-relevant conclusions and in data visualization techniques and tools.
How to Apply:
If you meet the above requirements visit Tuskys website
https://www.tuskys.com/ career page and submit your application before close of
business, Friday October 25th, 2019.
Late applications will not be considered.
We do NOT charge any fee in receiving and application
processing.
Only the shortlisted candidates will be contacted.
Tusker Mattresses Limited is an Equal Opportunity
Employer.