Customer Service Representative (MUST
be Fluent in French or Portuguese)
Our client provides health insurance
services around the world.
They are urgently looking for
Customer Service Representative proficient in French to support the team manager
in managing a team of Customer Service Representatives, develop and coach the
team to deliver a high-quality customer centric service offering.
Key Responsibilities
·
Checking e-mails and answer the most
pressing questions of your key accounts.
·
Insert a new insured member into the
system
·
Attend a team meeting
·
Keep your customer records up-to-date
·
Answer incoming calls in English or
French or call a customer to inform him on the status of his files
·
Recommend improvement on processes
·
rewrite your priority checklist to
make sure the deadlines of this week are met
Required
·
Proficient in French or Portuguese.
·
Have a Master degree (preferably in
languages) or similar level by experience and an excellent knowledge of
English.
·
Possess excellent attention to detail.
·
An expert in delivering an excellent
customer experience.
·
Quick to learn new software
applications.
·
Have strong interpersonal skills with
excellent written/verbal communication skills
·
A positive thinker who is used to
working meticulously against tight deadlines
CVs: talentkenya18@gmail.com
Deadline: 20th October 2019
Salary: 60,000 – 70,000 gross
