Purpose
This position acts as the first point of contact for all members
and prospective members, taking enquiries via multiple communication channels,
providing a high level of customer service, and updating the database accordingly.
Responsibilities
Managerial / Supervisory/ Operational Responsibilities or roles:
·
Ensure timely update and maintain up
to date membership database and members directory as per the communication
received from the members.
·
Recruitment of new members both
individual and corporate.
·
Assist in the creation and
development of membership and marketing material e.g. letters, new member
welcome packs, newsletters, communications, member questionnaires and
brochures.
·
Ensure timely dispatch the Management
Magazine to members and Branches.
·
Responsible for preparation and
ensure timely dispatch of membership cards and certificates.
·
Print and dispatch invoices to
members whenever the subscription fall due.
·
Assist in the development of the
membership recruitment and retention strategies.
·
Keep records and produce detailed
reports on recruitment and retention activities, marketing campaigns, members
behaviour and responsible for general office administration.
·
Handle inquiries from members and
ensure timely response to enhance customer satisfaction.
·
Assign tokens for members for voting,
vetting nominees and processing their payment and ensuring they are well
updated.
·
Actively engage in marketing
membership to be able to be able to meet the set recruitment targets.
·
Any other duty that may be assigned
from time to time by your supervisor.
Qualifications
Minimum level of academic qualification, skills and knowledge
required to perform effectively in the role:
·
Diploma in a relevant field from a
recognized institution.
·
Minimum level of personal and
professional experience required to perform effectively in the role:
·
Minimum months or years of experience
required to have to be appointed to the position :
·
Two(2) years of relevant work
experience
Key Performance Indicators
·
Membership recruitment and retention
as per targets
·
Ensure all membership invoices are
dispatched to members
·
Upto date membership database
·
Membership satisfaction
·
Timely dispatch of membership
documents and journals
How To Apply
Interested candidates are advised to send an Application letter
in MS Word format indicating their current and expected salary to the email
address: recruitment@kim.ac.ke to reach us by 6th October 2019. In addition, please attach a curriculum vitae that contains
details of your qualifications, experience and positions held relevant to this
role. Include your day and evening telephone numbers, email address, names and
address of three professional referees.