Vacant Positions: Restaurant Supervisors
Locations: Nairobi and Bungoma
No. of Positions: 2
Nature of Job: Full time
Salary: 35K – 50K
Responsibilities:
·
Promote, work, and act in a manner
consistent with the mission of the Restaurant
·
Supervising the floor during meal
periods to ensure that all standards and steps of service are met through all
client interactions
·
Ensuring that checklists,
requisitions and proper opening and closing functions are being completed each
shift
·
Communicate effectively, both
verbally and in writing, to provide clear direction to the staff
·
Observe performance and encourage
improvement where necessary
·
Organize and conduct pre-shift and
departmental meetings communicating pertinent information to the staff, such as
the day’s events and menu changes
·
Communicate with clients and
employees using a positive and clear speaking voice, listen to and understand
requests, respond with appropriate actions and provide accurate information
·
Remain calm and alert, especially
during emergency situations and/or heavy restaurant activity, serving as a role
model for the staff and other restaurant employees
·
Ensure basic standard operating
procedures for all outlets are in place and are in compliance restaurant’s
practices
·
Ensuring that all steps of services
as outlined in SOPs are being followed on a daily basis
·
Interact positively with customers
promoting restaurant facilities and services
·
Resolve problems to the satisfaction
of the involved parties
·
Move throughout the facility and
kitchen areas to visually monitor and take action to ensure food quality and
service standards are met. Verify temperatures, judge appearance and taste of
products and check preparation methods to determine quality. Give guidance
toward improvement and make necessary adjustments for consistency.
·
Utilize computer to accurately charge
customers, create forecast and revenue reports and write correspondence. Input
and retrieve data.
·
Ensure that all standards and
restaurant cash handling procedures are met.
·
Maintain cleanliness of all areas in
the restaurant on a daily basis.
·
Supervise weekly, monthly and
quarterly cleaning schedules
·
Solicit feedback from clients
concerning the service and food & beverage offerings
·
Coordinate daily beverage inventory
and monthly china/glass/silver/linen consumables inventory
Qualifications and Skills:
·
Minimum Diploma in food production
and service or Hospitality Management
·
Three or more years of experience as
a supervisor in the service or food and beverage industry
·
Thorough knowledge of Food &
Beverage restaurant operations including foods, beverages, supervisory aspects,
service techniques and guest interaction.
·
Considerable skill in math and
algebraic equations using percentages.
·
Ability to walk, stand, and/or bend
continuously to perform essential job functions.
·
Ability to communicate in English and
Kiswahili, both orally and in writing, with clients and employees, some of whom
will require high levels of patience, tact, and diplomacy to defuse anger and
collect accurate information and to resolve problems.
·
Ability to accomplish necessary tasks
on a computer.
How to Apply:
If you meet the above principles
apply with CV to recruitment@britesmanagement.com stating your skills,
qualifications and experience.
Only shortlisted candidates will be
contacted.
