Network Quality Assurance
Reporting to the Head of Department;
Business Assurance, the individual serves to provide
independent and reliable assurance to the business on Core, Transport and
Access networks quality of service to ensure achievement and sustainability of
superior network experience for GSM services (Voice, Data, SMS), Enterprise
services, Financial Services, VAS and Internal IT Services.
Fixed Services Quality Assurance
Internal IT Services Assurance
Access Network Quality Assurance
Digital Channels Tribe Lead
Big Data Engineer
Lead Data Scientist
Regional Sales
Junior Data Scientist
We are pleased to announce the following vacancy in the Business
Assurance department within the Corporate
Security division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below.
Posting Description
Responsibilities
·
Daily Network performance monitoring
& Reporting for all services including key indicators such as Call success
rate, Paging success rate, Drop calls and any other network quality KPIs
·
Daily monitoring of service
availability on key internal systems
·
Formulate, coordinate and drive plans
geared towards achievement and sustainability of superior Core, Transport &
Access Network Experience.
·
Lead Network integrity drive tests to
ensure achievement of customer and revenue KPI’s.
·
Champion network quality tests which
include but not limited to accessibility, sustainability, and mobility tests on
different network elements and relate the same to NPS and potential
revenue exposures
·
Detect, investigate, document and
follow up until resolution all quality of service issues from the tests carried
out.
·
Benchmarking tests to ensure superior
Network experience across the country
·
Quantify and report impact on
customer experience and revenues arising due to Network/services/systems
outages and/or performance degradation.
·
Management of Customer Complaints via
investigative drive tests and escalations to the Technical teams for speedy
resolution
·
Oversee key systems and network
changes/upgrades made to ensure customer experience and revenues are not
negatively affected
·
Ensure attendance and approval of CAB
any changes affecting customer experience or revenue.
·
Reporting to network engineering team
on all anomalies affecting general network service performance and revenues for
rectification.
·
Ensuring new technologies integration
and products are performing as per perceived plans and analysis on revenue
streams.
·
Evaluate and advise on opportunity
areas for optimization of critical network systems and improve network
performance.
·
Provide assurance on compliance
returns to CA on Network Redundancy , Resilience and Diversity (NRRD) framework
for VAS systems
Qualifications
·
Bachelor’s Degree in Telecom engineering
/electrical& electronics engineering/IT or similar discipline from a
recognized university
·
Demonstratable leadership skills will
be an added advantage
·
Minimum of 6 years working experience
in a GSM environment in a similar role.
·
Good working knowledge in network
performance management and understanding of network measurement gathering and
analysis.
·
Good working knowledge of GSM &
UMTS Planning, Operations & Maintenance, IP Planning and Operational
practices.
·
Ability to analyze significant
amounts of data and information and be able to monitor and explain trends and
variances as well as querying of relational databases.
·
Ability to work with cross-functional
teams and multiple simultaneous projects.
·
Good understanding of regulatory
framework for mobile operations particularly in the Kenyan environment.
·
Attention to detail with excellent
interpersonal and communications skills
·
An excellent planner and organizer
How to Apply
Fixed Services Quality Assurance
We are pleased to announce the following vacancy in the Business
Assurance department within the Corporate
Security division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below.
Posting Description
Reporting to the Senior Manager-Network Quality Assurance, the
individual serves to provide independent assurance to the business on quality
and Performance of Fixed Network services (FTTH, FTTB, WIMAX) to ensure
superior customer experience
Responsibilities
·
Daily fixed Network performance
monitoring & Reporting.
·
Perform Fixed network quality tests,
traffic trending and nodes utilizations and relate to customer experience
·
Management of Customer Complaints via
investigative tests and escalations to the Technical teams for resolution
·
Network Traffic statistics Analysis
FTTH campaigns to assure service availability, capacity readiness and revenue
effect.
·
Management of internet links capacity
and utilization
·
Research, test and document new
features as related to Wimax/FTTH/FTTB
·
Identify and investigate fixed
service quality issues, document and follow up until resolution bottlenecks
identified
·
Support in change management reviews
and approvals for systems in the domain to ensure that changes are implemented
as per our CAB guidelines with minimal impact to customers and revenue
·
Perform quality tests on all fixed
data related products to assure performance, quality and billing.
·
Propose solutions to address quality
problems where necessary and follow up with relevant departments until
resolution.
·
Ensuring new technologies integration
and products are performing as per perceived plans and analysis on revenue
streams.
·
Monitor health KPI’s of the network
& Services, daily and after work order execution
·
Provide assurance on compliance
returns to CA on Network Redundancy, Resilience and Diversity (NRRD) framework
for fixed services
·
Carry out project assurance checks on
the fiber roll-out project, these include, but are not limited to:
1. Civil
works reviews
2. Health
and safety requirements
3. Provisional
Acceptance Tests (PATs) results
Qualifications
·
Bachelor’s Degree in Telecom engineering
/electrical& electronics engineering/IT or similar discipline from a
recognized university
·
Have at least 3 to 5 years’
experience in an assurance function in the Telecom Industry.
·
Working knowledge in GSM/3G/Wimax and
the related service each of these technologies offers.
·
Ability to analyze significant
amounts of data and information and be able to monitor and explain trends and
variances
·
Capability to draft, summarize and
articulate risk in formal management reports
·
Have strong business acumen and analytical
skills
·
Developed interpersonal and
communication skills
·
High level experience and skills
working with multiple diverse stakeholders
How to Apply
Internal IT Services Assurance
We are pleased to announce the following vacancy in the Business
Assurance department within the Corporate
Security division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below.
Posting Description
Reporting to the Senior Manager-Network Quality Assurance, the
individual serves to provide independent assurance to the business on service
availability on all IT systems along the customer and revenue path to ensure
high availability and stability through Quality control and analysis on
business key services availability and performance measurement, monitoring and
reporting.
Responsibilities
·
Develop KPIs to monitor and assess
service uptime and availability of key internal systems.
·
Establish independent Service Quality
Metrics for service availability, monitoring and reporting
·
Monitor system performance of key IT
systems along the revenue path and relate to potential revenue loss/Customer
experience
·
Review critical interfaces within the
network and evaluate integrity of the endpoints between the core systems.
·
Review system change work
instructions prior to change and perform assurance tests after the change with
a view to ensure the change does not adversely affect the integrity of the
system.
·
Investigate, analyze, and translate
into potential revenues, service degradation or loss/outage of network
affecting revenue channels (M-PESA/Billing/CRM/POS/Dealer Management systems
etc.).
·
Perform Platform integrity across
customer facing systems.
·
Support in change management reviews
and approvals and regression tests on all top systems
changes/upgrades/roll-backs made to ensure customer experience and revenues are
not affected
·
Detect, investigate, document and
follow up until resolution all quality of service issues.
·
Perform regular and on demand quality
assurance and investigative product tests to assure performance, quality and
billing.
·
Ensuring new technologies integration
and products are performing as per perceived plans
Qualifications
·
Bachelor’s Degree in Telecom
engineering /electrical& electronics engineering/IT or similar discipline
from a recognized university
·
Minimum of 3-5 years working
experience in a GSM or similar environment.
·
At least two years of experience in a
similar role with exposure to a dynamic IT Environment.
·
Ability to analyze significant
amounts of data and information and be able to monitor and explain trends and
variances
·
Capability to draft, summarize and
articulate risk in formal management reports
·
Developed interpersonal and
communication skills
·
High level experience and skills
working with stakeholders
·
Result and detail oriented;
How to Apply
Access Network Quality Assurance
We are pleased to announce the following vacancy in the Business
Assurance department within the Corporate
Security division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below.
Posting Description
Reporting to the Senior Manager-Network
Quality Assurance, the individual serves to provide
independent assurance to the business on Quality of Access networks to ensure
achievement and sustainability of superior network experience for GSM services
(Voice, Data, SMS) on all network sites (2G/3G/LTE)
Responsibilities
·
Daily Access Network performance
monitoring & Reporting.
·
Formulate, coordinate and drive plans
geared towards achievement and sustainability of superior Network Experience.
·
Network quality tests and revenue
analysis on Access network elements (Radio network) and relate to NPS &
potential revenue loss
·
Network integrity drive tests to
ensure customer KPI’s and revenue KPI’s are met.
·
Detect, investigate, document and
follow up until resolution all quality of service issues from the tests carried
out.
·
Benchmarking tests to ensure superior
Network experience across the country
·
Management of Customer Complaints via
investigative drive tests and escalations to the Technical teams
·
Research, test and document new
Network parameters and features as related to 2G/3G/4G
·
Reporting on Performance of New
Network Elements and Services
·
Network Traffic statistics Analysis
in line with voice and data campaigns to assure service availability, capacity
readiness, customer and revenue effect.
·
Reporting to network engineering team
on all anomalies affecting general performance, customer experience and
revenues for rectification.
·
Ensuring new sites and other access
Nodes (BSC, RNC etc.) integration are performing as per perceived plans.
·
Provide assurance on compliance
returns to CA on Network Redundancy, Resilience and Diversity (NRRD) framework
for access network
Qualifications
·
Bachelor’s Degree in Telecom
engineering /electrical& electronics engineering/IT or similar discipline
from a recognized university
·
Minimum of 3-5 years working
experience in a GSM or similar environment.
·
Good working knowledge in network
performance management and understanding of network measurement gathering and
analysis.
·
Good working knowledge of GSM &
UMTS Planning, Operations & Maintenance, IP Planning and Operational
practices.
·
Ability to analyze significant
amounts of data and information and be able to monitor and explain trends and
variances as well as querying of relational databases.
·
Ability to work with cross-functional
teams and multiple simultaneous projects.
How to Apply
Digital Channels Tribe Lead
We are pleased to announce the
following opportunity in the Digital
Channels Tribe within the Consumer
Business Unit. In keeping with our current
business needs, we are looking for persons who meets the criteria indicated
below.
Reporting to the Director-Consumer
Business Unit, the position holder
will develop, evolve and deliver engaging digital experiences for
Safaricom Consumers; Define, own, deliver, and evolve Safaricom’s strategy
and execution around App and Web; Acquire customers through digital channels
and increase digital channels penetration, experience and grow end to end
digital contacts.
Responsibilities
·
Strengthen the Agile Way of Working
as a role model. The primary responsibility of this role is to
facilitate, support and motivate your Tribe members
·
Create and maintain cross-functional
collaboration through holistic business awareness, understanding, and effective
communication
·
Deliver digital enablers that will
assist Business and Agile tribes in fulfillment of customer journeys
·
Digital channel performance &
optimizations (e.g. mob/web development)
·
Digital operations and non-journey
content development and campaigns
·
Oversee and steer digital
transformation progress and KPIs
·
Define the digital channels vision
and execution the digital channels roadmap
·
Support other tribes in seamless
integration of their digital solutions in relevant digital channels
·
Create and maintain products and
services related to Lifestyle, Web & Mobile App
·
Own (build, maintain and support) all
client journeys related to Security, Identity & Access Management and
continuously upgrade them
·
Commercialize the Web and APP
channels
Qualifications
·
BSC. in Computer
science, Statistics, Mathematics or equivalent practical experience
·
1 – 2 years data science working
experience and with a leadership role.
·
Excellent understanding of machine
learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision
Forests
·
Experience with common data science
toolkits, such as R, Weka, NumPy, MatLab
·
Experience with data visualization
tools, such as D3.js, GGplot
·
Experience with NoSQL databases, such
as MongoDB, Cassandra, HBase
·
Good applied statistics skills, such
as distributions, statistical testing, regression
·
Good scripting and programming skills
·
Good understanding of big data
technologies like Hadoop
·
Strong communications and
interpersonal skills and quick grasps to understand business problems
How to Apply
Big Data Engineer
We are pleased to announce the following fixed
term contract opportunity in the Big
Data and Business Analytics Department within the Business
and Development Division. In keeping with
our current business needs, we are looking for persons who meets the criteria
indicated below.
Reporting to the HOD – Big Data and
Business Analytics, the position holder will design,
build and deliver on the big data platform which will serve as Safaricom’s
single source of truth. The platform will be used to continuously deliver on
Safaricom’s overall data analytics strategy. Safaricom is investing heavily in
big data and this will be a truly exciting role in view of the organizations
unique data set and position in this region.
Responsibilities
·
Design, architect and build solutions
and tools for the big data platform
·
Mediate and coordinate resolution of
software project deliverables using agile methodology
·
Develop pipelines to ingest data into
the big data platform based on business demands and use cases
·
Develop analytical platforms that
will be used to avail data to end users for exploration, advanced analytics and
visualizations for day to day business reporting
·
Provide guidance and advise to
technology teams on the best use of latest technologies and designs to deliver
a best in class platform in the most cost effective way
·
Develop automated monitoring
solutions to be handed over to support teams to run and operate the platform
efficiently
·
Automate and productionize data
science models on the big data engineering platform
Qualifications
·
BS or MS in computer science or
equivalent practical experience
·
At least 2-3 years of coding
experience in a non-university setting.
·
Experience in Object Oriented
development
·
Proficient understanding of
distributed computing principles
·
Experience in collecting, storing,
processing and analyzing large volumes of data.
·
Experience with building
stream-processing systems, using solutions such as Storm or Spark-Streaming
·
Experience with various messaging
systems, such as Kafka or RabbitMQ
·
Experience with NoSQL databases, such
as HBase, Cassandra, MongoDB
·
Understanding of big data
technologies: Cloudera/MapR/Hortonworks
How to Apply
Lead Data Scientist
We are pleased to announce the
following opportunity in the Big
Data and Business Analytics Department within
the Business and Development Division.
In keeping with our current business needs, we are looking for persons who
meets the criteria indicated below.
Reporting to the Head of Big Data &
Business Analytics, the position holder will lead
the data science team to create value from Safaricom’s vast amount and
variety of data using advance analytical and statistical methods and models to
answer complex business questions.
This will serve to aid in decision making, unlock new revenue
opportunities and areas to create efficiency through deep insights. The role
requires deployment of Artificial Intelligence driven by Safaricom’s data to
create Machine learning models and solutions to deliver specific business relevant
use cases. Safaricom is investing heavily in big data and this will
be a truly exciting role in view of the organizations unique data set and
position in this region.
Responsibilities
·
Data mining using state-of-the-art
methods
·
Selecting features, building and
optimizing classifiers using machine learning techniques
·
Processing, cleansing, and verifying
the integrity of data used for analysis
·
Collaborate with business units and
engineering teams to understand and prioritize company needs and devise possible
solutions based on business use cases
·
Create various machine learning-based
tools or processes within the company, such as recommendation engines or
automated lead scoring systems to drive revenue or create cost efficiencies
·
Create visualizations using state of
the art visualization tools
·
Lead and manage data science team
Qualifications
·
BSC. or MS. in Computer
Science, Statistics, Mathematics or equivalent practical experience
·
5 – 8 years data science working
experience and with a leadership role.
·
Excellent understanding of machine
learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision
Forests
·
Experience with common data science
toolkits, such as R, Weka, NumPy, MatLab
·
Experience with data visualization
tools, such as D3.js, GGplot
·
Experience with NoSQL databases, such
as MongoDB, Cassandra, HBase
·
Good applied statistics skills, such
as distributions, statistical testing, regression
·
Good scripting and programming skills
·
Good understanding of big data
technologies like Hadoop
·
Strong communications and
interpersonal skills and quick grasps to understand business problems
How to Apply
Regional Sales
We are pleased to announce a vacancy for Head
of Regional Sales & Operations within
the Customer Operations Division.
In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below:
Brief Description
The role will be responsible to deliver the P&L, Topline and
Bottom-line growth for the Business Operations of the Region through superior
Commercial acumen and excellence in operations. The role will provide
Leadership to a team of cross-functional anchor (Consumer, Marketing,
Technology, Enterprise, and Retail) and deliver Regional business goals of NPS
(Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit,
Customer service, Network distribution and strong People leadership.
Responsibilities
·
Responsible for achieving the
consumer-commercial target of NPS, Gross Revenue, Net Revenue, EBITDA Cash Flow
& growth in subscriber gross adds,
·
Design and execute the business unit
strategy &drive the performance of Safaricom Brand in the markets assigned
·
Drive strategic partnerships and
collaboration with internal cross functional leadership, external vendors
and channel partners
·
Develop innovative market development
opportunities
·
Lead and drive consistent market
execution strategies and initiatives enabling excellence in operations across
the region embedding the SEED execution standards
·
Drive and champion all digital
transformation strategies and initiatives in the region including the adoption
of the Sales Force Automation initiative
·
Support the enterprise ‘go to market’
channel structure at the region
·
Play a leadership role in the
Safaricom Foundation initiatives in the region
·
Lead in the delivery of ‘Best Network
for You’ customer promise for the Region
·
Lead the team in
creating and sustaining a work environment driven by an enabling coaching
culture.
·
Build and develop
high performance teams and drive superior performance standards
Qualifications
·
Professional experience with large
organization with at least 12 – 15 years as SBU / profit center head
·
Should have experience in a range of
group functions, including sales, marketing, brand management Financial
Management; Network operations.
How to Apply
Junior Data Scientist
We are pleased to announce the
following opportunity in the Big
Data and Business Analytics Department within the Business
Development Division. In keeping with our
current business needs, we are looking for persons who meets the criteria
indicated below.
Reporting to the Lead Data Scientist,
the position holder will create value from Safaricom’s vast amount and
variety of data using advance analytical and statistical methods and models to
answer complex business questions. This will serve to aid in decision making,
unlock new revenue opportunities and areas to create efficiency. The role
requires deployment of Artificial Intelligence driven by Safaricom’s data to
create Machine learning models and solutions to deliver specific business
relevant use cases. Safaricom is investing heavily in big data and this
will be a truly exciting role in view of the organizations unique data set and
position in this region.
Responsibilities
·
Data mining using state-of-the-art
methods
·
Selecting features, building and
optimizing classifiers using machine learning techniques
·
Processing, cleansing, and verifying
the integrity of data used for analysis
·
Collaborate with business units and
engineering teams to understand and prioritize company needs and devise
possible solutions based on business use cases
·
Create various machine learning-based
tools or processes within the company, such as recommendation engines or
automated lead scoring systems to drive revenue or create cost efficiencies
·
Create visualizations using state of
the art visualization tools
Qualifications
·
BSC. in Computer
science, Statistics, Mathematics or equivalent practical experience
·
1 – 2 years data science working
experience and with a leadership role.
·
Excellent understanding of machine
learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision
Forests
·
Experience with common data science
toolkits, such as R, Weka, NumPy, MatLab
·
Experience with data visualization
tools, such as D3.js, GGplot
·
Experience with NoSQL databases, such
as MongoDB, Cassandra, HBase
·
Good applied statistics skills, such
as distributions, statistical testing, regression
·
Good scripting and programming skills
·
Good understanding of big data
technologies like Hadoop
·
Strong communications and
interpersonal skills and quick grasps to understand business problems
How to Apply