Sales Development Representative
Supply Chain Manager
Factory Manager
Operations Officer
Lead Maintenance Engineer
Retail Experience Manager
B2B Sales Manager
Sofa Production Manager
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity, and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have to
settle for low-quality furnishings or break the bank. Join us in building
the products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since our
founding:
Reached over 100,000 Kenyan homes with our products • Attracted
global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
The Role In Brief
We’re looking to add customer-oriented, analytical people to our
Customer Engagement team. This is an entry level position for someone who is
interested in a salesand marketing career. To work with us you’ll need to
be motivated in conducting market research and in building long-term
relationships with customers – whether they are hustling in Gikomba or running
a major supermarket. Initially, you will be assigned with market research
activities but as you grow in the job you will start building your own customer
portfolio. Once you begin managing your customers you’ll take pride in keeping
everyone’s accounts in order – making sure the dozens of clients you manage are
fully stocked while keeping on top of their account payments. Most
importantly, you’ll be eager to take on more responsibility and grow your
career as part of our team.
Responsibilities
Market research + Build customer portfolio
·
Research, identify and qualify
potential customer leads via internet research, conducting field visits and
phone calls.
·
Conduct survey/market mapping
assigned within the assigned timeframe
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
Manage Client Accounts
·
Take responsibility for placing
orders according to credit rules and credit limit established by
·
Manage customers’ payment schedule
and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support required
by the clients in your portfolio
Career Growth + Compensation
Moko invests in building the capacity and skills within our
team. Your manager will invest significant time in your
career development. We provide constant, actionable feedback delivered
through mentorship from the management team. Because of our rapid growth,
we constantly have new roles opening up and opportunities in many functions.
This results in fast career growth for those who are ready to take up the
challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with sales or customer relations
responsibilities
·
Extremely strong interpersonal skills
and success in developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyze customer statements and proactively
identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
Supply Chain Manager
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have to
settle for low-quality furnishings or break the bank. Join us in building
the products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since our
founding:
Reached over 100,000 Kenyan homes with our products • Attracted
global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses
across the country • Grown from a start-up to mid-sized company
The Role In Brief
Our Supply Chain team brings materials from
around the world to our factory, where they’re crafted into furniture that make
thousands of families happy. Moko’s Supply Chain Manager will
grow our supply chain apace with the company’s product
development and manufacturing plans. You’ll manage and grow a strategic
global supplier network and ensure systems and processes are in place to meet growing
procurement needs.
Responsibilities
Lead Supply Chain Growth and Development
·
Ensure supply chain systems,
processes and team capacity are apace with company growth
·
Proactively grow the company’s
supplier network for key materials to mitigate risk and keep pace with growing
demand; identify and attend relevant trade fairs and conduct overseas factory
visits
·
Keep up-to-date with global market
changes relevant to our key product lines
·
Develop sourcing plans to accommodate
increasingly complex sales and manufacturing needs
Ensure Continuous Cost Optimization
·
Regularly identify and evaluate
opportunities for reducing costs while maintaining high level of quality
·
Identify and evaluate new suppliers
for existing products in search of enhanced value for money
Oversee the day-to-day Supply Chain Management
·
Manage a small team responsible for
global and local procurement, sourcing and import functions
·
Ensure appropriate targets are in
place and are being consistently met by the supply chain team
Career Growth + Compensation
You’ll join the leadership team of one of East Africa’s most
successful growth-stage companies, playing a key role in our development into a
major enterprise. You’ll learn first-hand how a thriving venture is
operated, with opportunity to expand your skills and responsibilities as your
team and our company grow.
We believe this distinct and rare experience is the most
valuable benefit we offer new leaders who join our team. In addition to
this, you’ll earn a competitive salary and benefits package benchmarked against
lean mid-sized companies.
Qualifications
·
Sourcing
and supply chain management experience coordinating a variety of
suppliers
·
Strong working knowledge of
import/export practices and regulations
·
Experience sourcing finished or
semi-finished products; experience with contract manufacturing or sourcing for
manufacture an advantage
·
Strong people management skills and
the ability to develop and manage key external relationships
·
A well-developed analytical ability
and high level of attention to detail
·
Eagerness to join a quickly-growing
organization and team
Factory Manager
The Role In Brief
You’ll take the reins of our
growing factory operation. This is a key management and
leadership role which will oversee all critical production functions
and advance them to the next level.
The Factory Manager will also work closely with various teams to
ensure timely delivery to our customers.
Responsibilities
Production Planning
·
Work with the supply chain department
to forecast and plan for present and future consumption of raw materials to
ensure that materials are always available
·
Evaluate production schedules
and labour requirements to plan team structure and development
·
Develop and
maintain production metrics for quality, delivery, and safety
Team Management
·
Build strong rapport with our
100-person-strong production team through open communication; promote
a positive, safe, productive and efficient work environment
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are in compliance with
current procedures and quality standards
Quality Assurance
·
Ensure that
goods produced by your team always meet quality standards
·
Monitor product standards at various
levels of production and at the point of release so that the cost of
rework is reduced
Continuous Improvement
·
Monitor and recommend necessary
changes to the layout of plant, machinery and production processes
and methods for any new equipment, materials or components
·
Continuously work to improve the cost
of products by optimizing raw materials, labour and utilities
·
Review and recommend appropriate
measures to control and minimize waste levels
·
Review production practices
and equipment; make proposals for improvements to ensure that they are
maximally effective
·
Support research and development to
keep our production team up to date and working with the latest
technology and using the most efficient manufacturing practices
Career Growth + Compensation
Moko invests in building the capacity and skills within our
team. Your manager will invest significant time in your career
development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management
experiencemanaging a large team preferable.
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of
good manufacturing practices and
lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background is a plus
Operations Officer
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have
to settle for low-quality furnishings or break the bank. Join us in
building the products, the brand and the network to put quality living within
everyone’s reach. Here’s what our team has accomplished in the few years since
our founding:
Reached over 100,000 Kenyan homes with our
products · Attracted global investment to continue fuelling our
growth and vision
Supported the growth of over 200 small furniture businesses
across the country · Grown from a start-up to mid-sized company
The Role In Brief
Moko’s Operations Officer makes hundreds of
families happy every week by making on-time deliveries of top-notch mattresses,
sofas and furniture efficiently, and with a smile. You’ll help in
the coordination of the team responsible for warehousing and nationwide
distribution of all our products. You will be an experienced, results-driven
multi-tasker who is eager to support the operation’s processes of
logistics, inventory and orders management.
Responsibilities
Support Moko’s distribution to ensure world-class service
delivery
·
Receive and dispatch goods in the
factory. All goods must be received through a production output document and
leave the warehouse with an invoice.
·
Coordinate offloading of goods to the
warehouse and organization of the warehouse.
·
Ensure trucks are accurately loaded
and dispatched on a timely basis.
·
Route Planning to ensure that the
trucks go on the most efficient route.
·
Responsible for meeting, recording
and monitoring operations’ goals such as lead time to delivery, truck
usage, etc.
·
Ensure company vehicles e.g. the
trucks and forklifts are kept in a functional condition, well serviced and
ready for use.
·
Manage relationships with contracted
transporters.
Bring delight to our customers by
delivering products, efficiently
·
Ensure the queue is updated with new
orders and orders that have been dispatched.
·
Ensure sales team is updated on
inventory status of items in the warehouse.
·
Manage customers’ feedback. Recording
any customer complaints that are received by the sales team and passing over to
the relevant department; logistics, admin or production.
Lead, grow and continuously improve
your team
·
Manage the warehouse and distribution
teams and ensure a safe and happy environment.
·
Ensure the team supervisors are
performing their jobs adequately.
·
Communicate to the team clearly about
the expected outcomes.
·
Assist in the hiring and training of
new team members
Compliance and Continuous Improvement
·
Strict enforcement of all
Organizational SOP’s as relates
to operations i.e. Personnel and equipment safety,
attendance, cleanliness, work gear etc.
·
Oversee and achieve high compliance
with health and safety standards and other best-practice policies and
procedures geared at cultivating a zero-harm culture within the team.
Take responsibility for warehouse and inventory
management
·
Inventory of all non-foam products.
As part of inventory and record keeping, you will be responsible for doing
regular stock takes and reconciling any differences.
·
Responsible for warehouse security.
This involves reviewing warehouse security procedures and taking steps to
ensure that all goods in the factory are safe and not being mishandled.
·
Ensure timely purchase of items in
the warehouse. This includes items such as first aid box contents, firefighting
equipment and other safety items/posters required in the warehouse.
Career Growth + Compensation
Moko invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development. We
provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues.
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in
Microsoft Excel
·
Experience in warehousing, inventory
management, logistics and/or distribution
·
An independent, out-of-the-box
thinker with strong problem-solving abilities
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Candidates with at least 2 years’
experience supervising a team preferable
Lead Maintenance Engineer
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have to
settle for low-quality furnishings or break the bank. Join us in building
the products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since our
founding:
Reached over 100,000 Kenyan homes with our products • Attracted
global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses
across the country • Grown from a start-up to mid-sized company
The Role In Brief
You’ll take responsibility for ensuring that all the equipment
in our growing factory is operating efficiently and safely. This is a key
technical leadership role that requires leading a technical team in
developing and implementing world-class maintenance systems.
The Lead Maintenance Engineer will work closely with
our production teams to ensure maximum uptime.
Responsibilities
Maintenance Systems and Planning
·
Develop and oversee the
implementation of preventative maintenance for all machinery –
including foam processing and woodworking light and heavy equipment
·
Plan and manage stock and supply
chain for spare parts and factory consumables to minimize downtime
·
Regularly review and
update maintenance protocols to ensure best practices
Technical Team Management
·
Lead and coordinate the work of
a team of technicians working across different shifts; ensure they have the
resources and skills to quickly and effectively respond to downtimes
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are compliant with
current procedures and safety standards
Continuous Improvement
·
Continuously work to prevent and
minimize downtime
·
Routinely review machinery and
electrical safety to ensure the highest standards are met
·
Identify opportunities for
cost-effectively implementing equipment redundancies to ensure work
interruptions are minimized in the case of equipment breakdowns
·
Support the planning, installation
and commissioning of new production lines
Career Growth + Compensation
Moko invests in building the capacity and skills within our
team. Your manager will invest significant time in your career
development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop systems and tools in Microsoft
Excel
·
Good management skills, with a track
record managing a small to mid-sized team including technical roles
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Deep technical knowledge of
motor-driven and hydraulic machinery as well as a good working knowledge of
electrical control systems
·
Hands-on
experience leading mechanical maintenance in a factory
setting
·
At least 5 years’ experience working
in a manufacturing setting or other environment involving significant machinery
usage
Retail Experience Manager
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have to
settle for low-quality furnishings or break the bank. Join us in building
the products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since our
founding:
Reached over 100,000 Kenyan homes with our products · Attracted
global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses
across the country · Grown from a start-up to mid-sized company
The Role In Brief
Moko’s goal is to change the way
people experience their everyday home. We have an ambitious
development pipeline that spans mattresses to sofas with the goal of making our
customers’ dream of leading a modern lifestyle a reality. We’re looking to add
a Retail Experience Manager (aka Chief Heart Warmer) who will be
responsible for developing our customer experience strategy and
running Moko’s day-to-day sales and customer experience. You’ll be an
excellent project managerwho is able to juggle a variety of tasks under
tight timelines. You’ll put into use your knowledge of customer care
and marketing to create remarkable experiences for MoKo customers. Finally,
you’ll be excellent people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Develop customer care
trainings and provide 1-on-1 coaching for all team members to ensure the team
meets our Customer Care KPIs
Develop and implement the strategy to
attract and convert customers
·
Develop and implement strategy to
attract and convert customers, using the showroom as an attraction point
·
In line with
the customer attraction & conversion strategy, manage the team to
run showroom events and initiatives to nurture (aka ‘warm the hearts’)
potential customers
·
Ensure the display of the showroom
creates a wow experience for customers
·
Ensure all operational needs of the
showroom are met, such as rent payments, utilities payments, and updated
permits
Achieve targets for sales
and customer happiness
·
Analyse customer feedback
data and use the analyses to develop and run initiatives to
improve customer happiness
·
Track performance of sales and adjust
activities of the Customer Care and Retail Experience team
to ensure sales targets are met every month
Continuously improve systems
·
With support from senior management,
define and implement new systems that enable a
better customer experience
·
Act as liaison to senior management
and directors to keep them up to date about customer care and
retail experience
·
Be the point of contact and ensure
smooth coordination with other teams (e.g. operations, admin) on day-to-day
work or on special projects
Career Growth + Compensation
Moko invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new roles
opening up and opportunities in many functions. This results in fast career
growth for those who are ready to take up the challenge.
Qualifications
·
You
have experience (preferably 3 years) in sales
or customer care
·
You are talented in managing people
to achieve their goals
·
You have a passion for training and
developing people
·
You are an analytical thinker, and
you frequently make decisions based on data and quantitative analysis
·
You are an exceptional
project manager and able to come up with and execute a detailed plan
·
You enjoy planning events and can
propose creative new ideas for events at our showrooms
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your goals
B2B Sales Manager
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe
place for their children to play. But they tell us this isn’t
easy – they have to settle for low-quality furnishings or break the
bank. Join us in building the products, the brand and the network to
put quality living within everyone’s reach. Here’s what our team has
accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products • Attracted
global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses
across the country • Grown from a start-up to mid-sized company
The Role In Brief
We’re looking to add
a B2B Sales Manager to our customer engagement team:
the team that supports hundreds of retailers to make better quality
furniture every day. You’ll be responsible to run the day to day
operations of the team ensuring that everyone is putting their
best to realize our vision to reach thousands of homes.
You’ll be an excellent project manager who is
able to juggle a variety of tasks under tight timelines. You’ll have
an eye to set systems that can spur innovation and efficiency.
Finally, you’ll be an excellent people manager, who can coach and grow the
team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage the weekly
activities of the customer engagement officers
·
Lead and coordinate the capacity
planning and hiring strategy of the team to be in sync with the
bottlenecks identified and the growth strategy
·
Create a high-performance culture in
the team where KPIs are always met and decisions are taken on data.
·
Develop training and targeted
coaching for each team members based on the gap identified
Create systems to sustain rapid growth
·
Collaborate with Senior
Officer to implement a robust Point of Sale system in the
depot in Gikomba
·
Support the Growth
Wizard to roll out a system to ensure that customers are
visited on time and the right information are shared
·
Support the
team to identify the right insights in the data and formulate the
appropriate action plan
Manage special projects and key accounts
·
Act as a liaison to senior
management to keep them updated about operations and project
implementation
·
Be the point of contact for
operations and admin team to lead from design to execution
of systems relevant to the customer engagement team and that are
important to ensure smooth coordination with other teams
·
Lead the effort to find new
channels for products e.g. supermarkets for mattresses, new customers for foam
cushions
·
Manage the process of testing and
interactions for targeted initiatives to drive up sales
Career Growth + Compensation
Moko invests in building the capacity and skills within our
team. Your manager will invest significant time in your career
development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the
challenge.
Qualifications
·
You have experience (preferably 3
years) in retail or sales or marketing and are talented in hiring
and managing people
·
You have a passion for training
people and growing your team
·
You are a go getter and enjoy
figuring out what it takes to get things done on time in the most
efficient way
·
You are an exceptional
project manager and able to come up with and execute a
detailed plan
·
You preferably have a creative side
and can propose how marketing activation can be optimized and new ideas
introduced
·
You thrive when you are
able to take initiative, you are considered very
self-managing and do best in an environment where you are given high-level
goals and take initiative to achieve them
·
You possess a strong analytical
toolkit, and you frequently apply quantitative
analysis to decision-making
·
You pay extra
attention to details in everything you do without losing sight of the
big picture and the goals that we want to achieve
·
You have the
ability to convince people and negotiate partnership with suppliers
and contractors
Sofa Production Manager
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have to
settle for low-quality furnishings or break the bank. Join us in building
the products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since our
founding:
Reached over 100,000 Kenyan homes with our products • Attracted
global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses
across the country • Grown from a start-up to mid-sized company
The Role In Brief
You’ll take the reins of our
growing production operation. This is a key management and
leadership role which will oversee all critical production functions
for the sofa team and advance them to the next level.
The Sofa Production Manager will also work closely with
various teams to ensure timely delivery to our customers.
Responsibilities
Production Planning
·
Map out a detailed forecast and
planning for an exponential growth
·
Work with the supply chain department
to forecast and plan for present and future consumption of raw materials to
ensure that materials are always available
·
Evaluate production schedules
and labour requirements to plan team structure and development
·
Develop and
maintain production metrics for the different stations in the wood
and upholstery teams
Team Management
·
Build strong rapport with
our sofa production team through open communication; promote a
positive, safe, productive and efficient work environment
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are in compliance with
current procedures and quality standards
Quality Assurance
·
Ensure that goods produced by your
team always meet quality standards
·
Work closely with Quality Control to
ensure that quality gaps are caught as early as possible in
the production chain
·
Monitor product standards at various
levels of production and at the point of release so that the cost of
rework is reduced
Continuous Improvement
·
Monitor and recommend necessary
changes to the layout of plant, machinery and production processes
and methods for any new equipment, materials or components
·
Continuously work to improve the cost
of products by optimizing raw materials, labour and utilities
·
Review and recommend appropriate measures
to control and minimize waste levels
·
Review production practices
and equipment; make proposals for improvements to ensure that they are
maximally effective
·
Support research and development to
keep our production team up to date and working with the latest
technology and using the most efficient manufacturing practices
Career Growth + Compensation
Moko invests in building the capacity and skills within our
team. Your manager will invest significant time in your career
development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management experience managing a
team preferable.
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background a plus
Customer Engagement Officer
Who We Are
Moko Home + Living is a growing
company bursting with innovation, creativity and passion.
Our customers dream of a better night’s sleep, a welcoming place to
host their guests, a fun and safe place for their children to play. But
they tell us this isn’t easy – they have to settle for low-quality furnishings
or break the bank. Join us in building the products, the brand and the
network to put quality living within everyone’s reach. Here’s what our
team has accomplished in the few years since our founding:
·
Reached over 100,000 Kenyan homes
with our products
·
Attracted global investment to
continue fueling our growth and vision
·
Supported the growth of over 200
small furniture businesses across the country
·
Grown from a start-up to mid-sized
company
The Role In
Brief
We’re looking to
add customer-oriented, analytical people to
our Customer Engagement team. You’ll be motivated by
building relationships with a portfolio of long-term customers –
whether they are hustling in Gikomba or running a major supermarket.
You’ll take pride in keeping everyone’s accounts in order – making sure the
dozens of clients you manage are fully stocked while keeping on top of their
account payments. Most importantly, you’ll be eager to take on more
responsibility and grow your career as part of our team.
Responsibilities
Manage Client
Accounts
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment
schedule and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide
all customer support required by the clients in your portfolio
Network Within
the Industry and Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products
to Prospective Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Career Growth +
Compensation
Moko invests in building the capacity
and skills within our team. Your manager will invest significant time in your
career development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with sales or customer relations
responsibilities
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyse customer statements and
proactively identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
How To Apply
Please visit our website moko.co.ke/careers and
apply through our online form.
