Job brief
We
are looking for a pleasant Front Desk Representative to undertake
all receptionist and clerical duties at the desk of our main entrance. You will
be the “face” of the company for all visitors and will be responsible for the first
impression we make.
The
ideal candidate will have a friendly and easy going personality while also
being very perceptive and disciplined. You should be able to deal with
complaints and give accurate information. A customer-oriented approach is
essential.
The
goal is to make guests and visitors feel comfortable and valued.
Responsibilities
·
Keep front desk tidy and presentable
with all necessary material (pens, forms, paper etc.)
·
Greet and welcome guests
·
Answer questions and address
complaints
·
Answer all incoming calls and
redirect them or keep messages
·
Receive letters, packages etc.
and distribute them
·
Prepare outgoing mail by drafting
correspondence, securing parcels etc.
·
Check, sort and forward emails
·
Monitor office supplies and place
orders when necessary
·
Keep updated records and files
·
Monitor office expenses and costs
·
Take up other duties as assigned
(travel arrangements, schedules etc.)
Qualifications
·
Proven experience as front desk
representative, agent or relevant position
·
Diploma or Degree in front office or
Business related field.
·
Familiarity with office machines.
·
Knowledge of office management and
basic bookkeeping
·
Proficient in English (oral and
written)
·
Excellent knowledge of MS Office
(especially Excel and Word)
·
Strong communication and people
skills
·
Good organizational and multi-tasking
abilities
·
Problem-solving skills
·
Customer service orientation
How to Apply
If
qualified, send your CV to hresource@colnet.co.ke by COB (Friday) 19/07/2019. kindly indicate your previous and expected salary. Only
shortlisted candidates will be contacted.
