Kleen Homes
Security Services
Job
Title: Customer Care Executive
Reports To: Marketing Manager
Department: Administration
Location: Head Office
Direct
Reports: None
Job Purpose: To is to ensure your company produces a profit and
delivers services and products that satisfy and please
Key
Responsibilities
a) Responsible for formatting and
collating of the tender documentation
b) Design and presentation of the
tender solutions
c) Presenting tenders technical and
sales documentation
d) Apply for bid bond
e) Contribute information and
knowledge to the tender, in areas such as financials
f) Checking flow and formatting of
the overall tender and for ensuring that key business strengths are included
throughout the documentation.
g) Judge the tender and forward for
approval
h) Attracts potential customers by
answering product and service questions; suggesting information about other
products and services.
i) Process orders, prepare correspondences
and fulfill customer needs to ensure customer satisfaction.
j) Manage incoming calls, greet
customers warmly and ascertain problem or reason for calling
k) Resolve customer complaints via
phone, email, mail or social media
l) Act as the company gatekeeper
m) Sell products and services,
Generate sales leads, handle complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure resolution
n) Keep records of customer
interactions, process customer accounts and file documents
o) Go the extra mile to engage
customers
p) Utilize computer technology to
handle high call volumes
q) To work closely with the sales
& marketing team on business prospects, during negotiation and sale, to
monitor services and customer satisfaction levels
r) To make regular visits on
assignments to discuss with both the guards and the customer on services
offered, solve any issues and/ or recommend improvement on areas of need
s) To make reports on market trends,
competitor activities as well as pricing of various security products &
services and accordingly advise
t) Ensure action on areas recommended
for improvement
u) Receive and address all customer
concerns
v) Perform any other duties as may be
assigned by the supervisor.
Team
Leadership
a) Delegate tasks to direct reports
and set Key Performance Areas
b) Monitor team performance and
report on metrics and ensure all team members represent the company in the best
light.
c) Motivate and inspire team members
d) Develop a strategy the team will
use to reach its goal
e) Present business development
training and mentoring to business developers and other internal staff
Knowledge,
Skills and Experience Required for this Role
·
B.com ( Marketing / Public Relations
option), Business Administration or any other degree in a related field
·
Member of relevant professional body
·
At least over years experience in
Sales and marketing in service industry, three of
·
Which in Public Relations
·
Strategic in mindset with corporate
focus
·
Good negotiation and coordination
skills
·
Good people management skills
·
Ability to carry out and interpret
appropriately, market intelligence in a market with vibrant competition
·
Ability to conceptualize, design and
evaluate new approaches based on systematic information
·
Ability to effectively supervise,
motivate, train, mentor and performance – manage staff
·
Good relationship building and
decision-making skills
·
Creativity, innovation and good
analytical skills
·
Good interpersonal and oral and
written communication skills.
Send your
application to jobs@khss.co.ke
Last day of
application: 6th July 2019 By 1.00 Pm