Ref: DCASR/KUTRRH/12
(10 Posts)
Department: Administration and
Finance
Section/Unit: Public Relations and
Customer Services
Reports to: Senior Administrator
Job Purpose
Reporting to the Customer Relations
Officer, the Receptionist job exists to provide all front office services such
as receiving visitors, giving the right information, receiving phone calls and
parcels and directing them to the appropriate destinations at KUTRRH.
Responsibilities
·
Receive all phone calls to the
hospital and respond to the inquiries, give the appropriate information or
redirect them to the appropriate persons in the hospital.
·
Hand over to customers and other
stakeholder mails and parcels delivered at the reception, from within and
outside the hospital.
·
Record all visitors to the hospital
in the front office directory, taking their personal details for auditing and
security purposes in the hospital.
·
Document and file all customer care
and customer service information for future reference and follow ups in the
hospital.
·
Report to the security guards or
officer of any suspiciously looking persons or objects entering into or present
in the reception area for the appropriate security procedures in the hospital.
·
Liaising with other hospital
departments and different personalities regarding services and issues of
interest to customers, patients and visitors of the hospital.
·
Implement all the established
administrative and operations programmes in the reception area of the hospital.
·
Document, record and file all
reception daily business and forward it to the Customer Relations Officer for
the appropriate action in the hospital.
Qualifications
·
Degree in Public Relations from a
recognized institution.
·
At least two years working experience
as a Receptionist or Customer Service Assistant in a reputable organization.
·
Fluent in English and Kiswahili
·
Excellent knowledge of hospital products
·
Knowledge of professional standards
·
Computer Literate
·
Customer service skills
Soft skills required for the job:
·
Communication skills
·
Ability to multitask
·
Organizational skills
·
Observation skills
·
Listening skills
·
Analytical skills
·
Compassionate
·
Team player
·
Courteous
·
Strong memory
·
Ability to work under pressure
·
Ability to observe confidentiality
How to Apply
If your background and competencies
match the specifications of any of these posts, please send your
1. Application Letter,
2. Curriculum Vitae and
3. Filled Application Form
Download the Job Job
Application Form.
ONLY via email to recruitment@kutrrh.go.ke
Or hard copies can be addressed to:
The Chief Executive Officer
Kenyatta University Teaching,
Referral & Research Hospital
P.O Box 7674 – 00100 GPO
Nairobi Kenya
The deadline for the receipt of all
applications is Monday 5th August 2019