Ref: DCASCSA/KUTRRH/12
(10 Posts)
Department: Hospital Administration
Section/Unit Public Relations and
Customer Service
Reports to: Executive Secretary
Job Purpose
Reporting to the Executive Secretary,
the Customer Care Assistant job exists to receive and direct visitors to the
respective departments at KUTRRH
Responsibilities
·
Primary point of contact within the
hospital
·
Responding to visitors’ queries
·
Receiving, guiding and directing the
patients around the hospital
·
Maintaining good ambience in the
hospital
·
Maintaining a log of visitors
·
Resolving customer complaints
·
Filling and processing of application
forms
·
Facilitating appointments
·
Prepare reports on trends to inform
resolution of continuous customer service quality improvement
Qualifications
·
Diploma in Business Administration or
Public Relations from a recognized institution.
·
At least two years working experience
as a customer care assistant in a reputable organization.
·
Computer Literate
·
Fluent in English and Kiswahili
·
Record keeping skills
·
Office management skills
·
Knowledge of office operations
Soft skills required for the job:
·
Communication skills
·
Organizational skills
·
Observation skills
·
Analytical skills
·
Courteous
·
Ability to work under pressure
·
Ability to observe confidentiality
How to Apply
If your background and competencies
match the specifications of any of these posts, please send your
1. Application Letter,
2. Curriculum Vitae and
3. Filled Application Form
Download the Job Job
Application Form.
ONLY via email to recruitment@kutrrh.go.ke
Or hard copies can be addressed to:
The Chief Executive Officer
Kenyatta University Teaching,
Referral & Research Hospital
P.O Box 7674 – 00100 GPO
Nairobi Kenya
The deadline for the receipt of all
applications is Monday 5th August 2019
