Chef De Cuisine (Italian)
Front Desk Agent
Front Desk Supervisor
Painter
Lady in Red
Commis Chef
Sales Account Manager
Pastry Chef
Security Officer
Reporting to the Executive Chef, the
Chef De Cuisine (Italian) will be responsible for the Italian outlet, with a
brigade of sever chefs and offering traditional Classical and Modern Italian
Cuisine.
Responsibilities
·
Provide direction for the day to day
operations of the Italian Restaurant Lucca.
·
Develop and create standard recipe
cards with pictorials according to the Executive Chef’s policy.
·
Establish and maintain professional
and effective communication within the whole Food & Beverage Department.
·
Ensure all Italian kitchen items are
prepared and served according to the standard set by themselves and the
Executive Chef.
·
Take a professional self interest to
constantly maintain a high standard of food preparations, controlling cost and
wastage, reduce any loss and breakage of operating equipment by enforcing
preventive Policies and Procedures.
·
Monitor all kitchen costs and take
corrective action, when necessary to reduce expenses.
·
Inspect daily, all fresh food
received to ensure a high quality is maintained.
·
Inspect all food stores and
refrigerated areas and suggest, where necessary, to correct storage methods to
comply with Health & Safety regulations, to avoid spoilage and ensure
regular turnover of food items and give completed check lists to the Executive
Chef.
·
Develop with the Training Manager
training plans for the all kitchens to ensure training on Italian food.
·
Ensuring the quality and standards at
the outlet meet the expectations of the customer.
·
Maintaining consistency in quality,
hygiene, safety and sanitation standards.
·
Comply with all Kempinski company
policies.
·
Any other duties that may be
delegated by the management through the Executive Chef
Qualifications
·
High School Diploma.
·
Degree/Diploma in food production.
·
Eight years minimum experience in
traditional Classical and Modern Italian.
·
Previous position as Sous Chef or
Chef De Cuisine with minimum experience of 2 years.
·
Previous experience within a luxury 5
star establishment.
·
Experience in a similar role and
proven track record may be considered in lieu of specialised education.
·
Strong people leadership skills.
·
Computer literacy.
·
Good communication skills.
·
Fluent speech skill; Knowledge of the
English language is mandatory.
·
Sound,checkable previous employment
references.
·
Able to work in a fast paced
environment and can multitask.
·
Ability to remain calm and composed
under pressure.
Front Desk Agent
The incumbent in this position is
responsible for checking-in and checking-out Hotel guests in a friendly and
caring manner according to the Kempinski procedures and Kempinski Experience
Assessment (KEA)standards. At all times, he/she must display a
professional and positive image of the hotel as they play a crucial role in the
first and last impression the guest receives of the hotel, Up-selling is
focused on and executed in order to increase room revenues, Shift closing is
done properly, Ensure that Financial Policies and Procedures are supported and
followed.
Responsibilities
·
Check in the arriving guest and check
out the departing guests in a friendly and caring manner according to the
Kempinski and K (KEA) standards.
·
Ensure that KEA results are above the
set targets.
·
Upon check in, register guest and
assign rooms. Accommodate special requests whenever possible. If needed,
assist guests in completing the registration cards. Use suggestive
selling techniques to sell rooms and to promote other services of the hotel.
Verify the guest’s method of payment and follow established credit-checking
procedures or refer cash handling payment to cashiers.
·
Upon departure of guests, process the
guest check out procedures. Inquire for last minute charges. Receive
payment from guests. Settle the guest account and give copy of the invoice.
·
Handle all front office cashiers’
transactions such as posting charges to guests and exchanging foreign currency
according to the procedures. At the end of shift, balance their cash
float.
·
Answer all guest requests and
questions in a friendly and caring manner, whether by telephone or in person,
provide/receive information and takes appropriate actions or refer the matters
to the relevant persons to handle. It may be and not inclusive of issuing
a safe deposit box, handling messages or dealing with a complaints.
·
Coordinate room status updates with
the housekeeping department by notifying them of late check-outs, early
check-ins and special requests.
·
Keep themselves informed of product
and service knowledge as well as the hotel daily and meeting activities.
·
Possess a working knowledge of the
room reservation procedures.
·
Maintain the neatness of his/her
working area.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
Diploma in Hotel Management/Front
Office Operations
·
Two years experience in a similar
role and proven track record may be considered in lieu of specialised education
·
Preferably as Section Head in 5-star
property.
·
Good Communication skills
·
Knowledge and experience in the use
Fiderio and Opera
·
Proficiency in Excel and Word.
·
Knowledge in a foreign language will
be a distinct advantage
·
Presentable, well spoken individual
·
Pleasant and outgoing personality
·
Mature & Customer focused.
·
Excellent grooming skills and must be
well versed in professional and personal etiquette
·
Fluent speech skills
Front Desk Supervisor
The incumbent in the position is
responsible for supervising the operations at the reception to ensure that the
highest professional services are given to all guests in accordance with the
Kempinski Experience Audit (KEA) service standards, ensure that upselling is
monitored and tracked in order to increase room revenues, shift closing is done
properly and ensure Financial Policies and Procedures are supported and
followed
Responsibilities
·
Plan and supervise the day to day
operations of the Reception section which are related to the arrival and
departure of guests, including the room sales, the room assignments of VIPs,
Groups and Crews and room registrations.
·
Coordinates and monitors the work of
direct subordinates and verifies that all receptionists are well groomed in
order to ensure clients’ satisfaction and adherence to service standards.
·
Carry out training for new employees
and on the job training. Motivates staff to bring about excellent performance.
·
Handles guest requests and complaints
in a polite and efficient manner, gives further instructions to the relevant
staff if needed to ensure customer satisfaction and maintains a record of all
complaints received from all guests. Follow up when necessary.
·
Liaise and coordinate with various
departments to ensure all information on guests are accurate such as rate, room
type, billing, guest requests and oversee that guests’ specific requirements
are addressed in an efficient manner.
·
Keep abreast on hotel products and
services as well as on tourist and business traveling information that may be
of any interest to our guests.
·
Constant training of subordinates.
·
Supervise all cashier work of subordinates.
·
Update all on loyalty programme.
·
At the end of shift, do handover
reporting guest complaints, unusual situations and incidents that need follow
up, to ensure efficiency in the operation.
·
Accomplish a set of administrative
duties such as briefing, producing, reviewing and writing reports and other
specific duties related to the job function.
·
Any other duties, which may be
assigned to you from time to time as directed by your Supervisor or Manager.
Qualifications
·
Degree/Diploma in Hotel Management/Front
Office Operations
·
Four years experience in a similar
role and proven track record may be considered in lieu of specialised education
·
Minimum 5 years Front Office
Supervisory position
·
Preferably as Section Head in 5-star
property.
·
Good Communication skills
·
Knowledge and experience in the use
Fiderio and Opera
·
Proficiency in Excel and Word.
·
Knowledge in a foreign language will
be a distinct advantage
·
Presentable, well spoken individual
·
Pleasant and outgoing personality
·
Mature & Customer focused.
·
Excellent grooming skills and must be
well versed in professional and personal etiquette
·
Fluent speech skills
Painter
Reporting to the Engineering
Supervisor, The incumbent will ensure that all Hotel Paintings and Decorations
are done with minimum usage of paints, follow set procedures while performing
their tasks. And ensure that all the paint work in the building is up to
Kempinski standards
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star
luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to
the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel
boasts of 200 stylishly-designed and tastefully-decorated rooms and suites
spread on 10 floors, 5 themed restaurants, varied conference rooms plus
Kempinski The Spa
Responsibilities
·
Identifying areas that require to be
painted.
·
Planning when & how work is to be
carried out.
·
Ensure smooth running of the painting
section.
·
Regular maintenance of rooms and
public areas.
·
Supervision & inspection of all
works done by contractors that pertains painting.
·
Ensuring that there is enough paint
in the store.
·
Placing orders of materials required.
·
Observing working time as required to
avoid wastage.
·
Ensuring no repeat jobs.
·
Ensure HACCP and COSHH policies are
strictly adhered to.
·
Ensuring that paints are used as per
specifications.
·
Ensure that all team members in the
section use safety equipment at all times.
·
Ensuring that paint store is closed
at all times.
·
Comply with all Kempinski policies.
·
Comply with all systems and
procedures as laid down by Chief Engineer.
·
The management reserves the right to
change/extend this statement if necessary at any point of time during her/his
employment.
·
Any other duties that may be
delegated by the management through the Chief Engineer or his Designate
Qualifications
·
High School or secondary diploma
required
·
Trade test three qualifications.
·
1-2 Years experience painting and
maintenance
·
Ability to work and communicate in a
multinational environment
·
Good verbal and written communication
skills
·
Computer literacy
·
Good aptitude in trouble shooting
·
Quick at problem resolution
·
Engineering Administration system
·
Able to work in a fast paced
environment and can multitask
·
Ability to remain calm and composed
under pressure
Lady in Red
Reporting to the Assistant Front
Office Manager/Front Office Manager,the Lady in Red is an iconic symbol of
Kempinski and is in essence the Hotel Ambassador (or First Lady). As an
extended arm of the General Manager she welcomes, meets and farewells hotel
guests and is responsible for the communication with all guests providing
highest quality service standards. The Lady in Red is empowered to take
immediate decisions in respect to guest well being. Ensure LQA (Leading Quality
Assurance) audit results are 85% and above, CSS (Customer Satisfaction Survey)
results are rated on an average with “5” and above, Guest complaints are
minimized and if occur followed up efficient and are reported to Operations
team.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star
luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to
the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel
boasts of 200 stylishly-designed and tastefully-decorated rooms and suites
spread on 10 floors, 5 themed restaurants, varied conference rooms plus
Kempinski The Spa.
Responsibilities
·
Communication of hotel & company
philosophy and internal hotel representation.
·
Have an in-depth knowledge of the
hotel and the geographical layout of the city / surroundings.
·
Knowledgeable about all VIPs
in-house, hotel functions and special events.
·
Collect as much feedback information
on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company
wide, briefs and distribute this information within the hotel to all relevant
departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure
information is updated in the guest profile.
·
Welcome, facilitate and bid farewell
to as many guests as possible.
·
Top VIPs MUST be welcomed upon
arrival, escorted to their room and bid farewell upon departure.
·
Liaise with FOM and GM, to prepare
tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP
greetings and departures – ahead of time.
·
Obtain as much information about a
guest’s stay to be entered in the guest history.
·
Welcome visitors to the hotel, assist
with general information, internal promotions and directions.
·
Handle guest complaints and requests
in a polite and efficient manner, give further instructions to the relevant
staff if needed to ensure optimal guest satisfaction.
·
Maintain a record of all complaints
and requests, follow up and inform concerned operating departments.
·
Perform special projects and related
duties as assigned.
·
Walk throughout the hotel recognizing
guests and engage with them appropriately.
·
Attend & participate in daily
briefings as scheduled.
·
Report potential and existing hazards
and rectified immediately.
·
Provide information to all guests
regarding the services and possible internal promotions of the hotel.
·
Senior Management on any unusual
circumstances that might affect guest service and expectation.
·
Take decisions on upgrades / comps /
rebates etc. as per stipulated hotel policies and procedures.
·
Participate in training programmes.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
Diploma in Hospitality Management
·
Minimum of 3 years experience in a
Manager level position in Front Office or Guest Relations preferably in an
international five star hotel
·
Food & Beverage and Sales
experience is a plus
·
English – excellent oral and written
skills
·
Additional language – beneficial
·
Supervisory/Management skills
·
Luxury Hotel Experiences
·
Good Communication skills
·
Knowledge of hotel operations &
Computer systems
·
General knowledge of tourist and
business-related information
·
Knowledge of hotel products and
services
·
Knowledge of VIP welcoming protocol
·
Proficiency in Microsoft Office
(Word, Excel and PowerPoint)
·
Advanced knowledge of Opera and Basic
knowledge of micros.
Commis Chef
Reporting to the Demi Chef de
Partie/Chef de Partie , Commis Chef’s main function will be. Prepare the
mise en place and handle food preparation, ensure Kitchen equipment is prepared
for use, first aid and fire emergency procedures are displayed, and all
equipment is operated safely and sensibly, ensure that HACCP is implemented and
practiced and assist with food presentation as part of the kitchen brigade.
Responsibilities
·
Prepare kitchen equipment for use.
·
Assemble and prepare ingredients for
menu items.
·
Awareness of OH&S policies and
procedures is demonstrated and it is ensured that all procedures are conducted
safely and within OH&S guidelines.
·
Prepare simple food items.
·
Prepare food for service.
·
Assist with checking, receiving and
storing of goods.
·
Maintain storage areas.
·
Clean kitchen and equipment.
·
Handle waste and linen.
·
Maintain a hygienic kitchen and high
standards of personal hygiene.
·
Attend all briefings.
·
Participate in training.
Qualifications
·
Basic Certification in Food and
Beverage Production Operations.
·
Previous experience within a luxury 5
star establishment
·
Ability to work as part of a team,
thrive under pressure in challenging circumstances and come up with proactive,
rational solutions.
·
Excellent written and verbal
communication skills.
·
Excellent grooming skills and must be
well versed in professional and personal etiquette
·
Ability to establish and retain
effective working relationships with hotel staff and clients.
·
Experience in a Kitchen role.
·
Ability to operate computer and
office equipment
·
Proficiency in Excel and Word is
beneficial
Sales Account Manager
Reporting to the Director of Sales /
Director of Sales and Marketing, the candidate will be responsible for managing
Corporate or Group accounts within the Sales & Marketing department and
possibly working with corporate, conference-meeting-incentive organizers/DMC
for individual and group bookings.
He / She will ensure proper
management of the assigned group of agencies and following up to materialize
the budgeted revenues of group & travel trade segments through existing
clientele and key prospects.The candidate will also Cooperate with the Director
of Sales / Director of Sales & Marketing in reaching the targeted goals as
defined in the Sales & Marketing Plan.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star
luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to
the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel
boasts of 200 stylishly-designed and tastefully-decorated rooms and suites
spread on 10 floors, 5 themed restaurants, varied conference rooms plus
Kempinski The Spa.
Responsibilities
·
Solicit existing and potential
customers and follow up established accounts on regular basis by phone, by
correspondence or by personal contact.
·
Set up appointments and make personal
sales calls, telemarketing and site inspections to all existing and potential
accounts from corporate commercial accounts.
·
Follow up on lost business and bring
information about them to the knowledge of the department superior.
·
Negotiate with all customers and send
out offers/contracts regarding individual and group business.
·
Follow the sales and marketing
results and propose corrective actions if needed.
·
Explore industry related data, new
developments in certain agencies’ structures, new assignments, industrial
complexes, new business centers, new projects which all could be interest and
benefit of the hotel and to distribute this information to their colleagues.
·
Entertain decision makers of the
Clients in the F & B outlets of the hotel and to take part in promotional
activities with them.
·
Keep close follow up on developments
of the competitor hotels (occupancy, structural alterations, renovation,
special campaigns, rate promotions, marketing efforts, theme events etc.) Also
explore and compare FIT and Group traffic (who is accommodating guests in which
hotel) amongst the competitors.
·
Bring ideas and participate in the
preparations of the promotional theme events, other promotional activities and
invitation lists.
·
When necessary, handle the group and
individual reservation requests personally.
·
Maintain the existence of an
efficient customer database system (SFA) which will be capable of identifying
report sales calls and other sales activities and carry out updating exercise
in certain periods of time.
·
Update customers with the latest
developments in the hotel and informs hotel management of all changes in the
customer profile.
·
Participate preparing the sales
action plans, attending sales meetings, developing new ideas such as special
packages, programs, promotional activities undertaken by sales department
and/or F&B.
·
Take part in sales training programs,
trade fairs / shows, sales blitzes and fam trips assigned by the Director of
Sales / Director of Sales & Marketing.
·
Keep themselves updated with the
latest developments in the hotel including all activities, promotions, rates of
the Hotel and the other chain hotels.
·
Keep department superiors informed of
all changes in the customer profile.
·
Prepare reports of each sales calls
covering information about the company, their comments, requirements,
complaints, of their customers etc.
·
Cover assigned accounts in a
designated Segment or geographic area and visit them at least twice annually.
·
Cross selling other Kempinski Hotels
in the Area and Globally.
·
On weekly basis, prepare an activity
report which will cover sales call reports, site inspections, fam trips, new
agencies, meetings, entertainment and other functions they participated in
during the week and presents to Sales Director.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
University/College/Tertiary level
education required.
·
Previous experience in luxury hotels
is required.
·
3 years experience in Group &
Event , Reservations or Sales.
·
Experience in a similar role and
proven track record may be considered in lieu of specialised education.
·
Excellent communication skills.
·
Knowledge and experience in the use
of Opera.
·
Knowledge in a foreign language will
be a distinct advantage.
·
Presentable, well spoken individual.
·
Pleasant and outgoing personality.
·
Fluent speech skills.
·
Ability to remain calm and composed
under pressure.
Pastry Chef
Reporting to the Executive Chef, the
Pastry Chef’s main function is to plan, organize, control and direct the work
of employees responsible for the preparation and presentation of a broad array
of cakes, pastries, desserts, petits fours and breads which meet customer
expectations.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star
luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to
the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel
boasts of 200 stylishly-designed and tastefully-decorated rooms and suites
spread on 10 floors, 5 themed restaurants, varied conference rooms plus
Kempinski The Spa
Responsibilities
·
Supervise all employees in the
Pastry/Bakery kitchen
·
Create new pastry and dessert menus
for all restaurant outlets and banquets, conduct tastings and presentations
with photos and costing
·
Assist the Executive Pastry Chef in
establishing culinary standards specific for Pastry/Bakery which meets the need
of the target market.
·
Develop and maintain up-dated
operations manuals for all food production and Stewarding sections and make recipes
and maintain up- dated and accurate costing of all Pastry dishes prepared
and sold in the Food and Beverage operation
·
Supervise the Pastry kitchen staff in
the preparation and presentation of all food items in accordance with the
hotel’s food and beverage standards and standardized menu guidelines
·
Inspect several times daily all food
stores and refrigerated areas and suggest, where necessary, correct storage
methods to comply with Health & Safety regulations, to avoid spoilage and
ensure regular turnover of food items and give completed check lists to the
Executive Pastry Chef.
·
Check food preparation, individual
costs, quality, quantity inventories and portion control on a daily basis
·
Liaise with the Chief Steward in
order to ensure high standards of cleanliness are maintained in all areas of
the Pastry/Bakery kitchen, such as machinery and small kitchen equipment
·
Plan the duty rosters on weekly
basis.
·
Ensure training needs analysis of the
pastry staff is carried out and training programmes are designed and
implemented to meet the needs
·
Work with Executive Chef in the
preparation and management of the department’s budget
·
Assist in coordinating the
preparation of the departmental annual budget
·
Control and monitor departmental
costs on an ongoing basis to ensure performance against budget
·
Provide input for probation and
formal performance appraisal discussions in line with company guidelines.
·
Comply with all Kempinski company
policies.
·
Demonstrate Awareness of OH&S
policies and procedures and ensure all procedures are conducted safely and
within OH&S guidelines.
·
Be familiar with property safety,
first aid and fire and emergency procedures and operate equipment safely and
sensibly.
·
Any other duties that may be
delegated by the management through the Executive Chef
Qualifications
·
High School or secondary diploma
required
·
Gastronomic education certificate or
equivalent (apprenticeship/diploma/BA/Bsc)
·
Minimum 4 years kitchen experience
·
Minimum 3 years in a pastry kitchen
role, preferably with a 5* Hotel chain
·
International experience preferred
·
Excellent written and verbal
communication skills.
·
Ability to identify and delegate
tasks effectively.
·
Excellent organizational and time
management skills.
·
Knowledgeable of food safety
regulations.
·
Computer literacy
·
Good communication skills
·
Ability to work and communicate in a
multinational environment:
·
Able to work in a fast paced
environment and can multitask
·
Ability to remain calm and composed
under pressure
Security Officer
Reporting to the Security Supervisor,
the Security officer will be responsible for providing personal and general
security to hotel guests, property and staff, carry out asset protection and
loss prevention measures, assist guest and visitors while maintaining both
friendly and welcoming attitude. Ensure proper access control of assets,
material, vehicle and personnel.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star
luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to
the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel
boasts of 200 stylishly-designed and tastefully-decorated rooms and suites
spread on 10 floors, 5 themed restaurants, varied conference rooms plus
Kempinski The Spa.
Responsibilities
·
Protect and carry out asset
protection and loss prevention measures.
·
Ensures proper access control of
assets, material, vehicle and personnel.
·
Project a professional, confident,
efficient and reassuring image to hotel guests, visitors and staff.
·
Detect and report immediately any
threats directed to the hotel to relevant hotel authorities.
·
Provide thorough and up to date
knowledge of security, safety and fire prevention as directed by security
manager/supervisor.
·
Assist guests, visitors, staff,
suppliers and all public associate’s while maintaining a friendly and welcoming
attitude.
·
Undertake patrols and post duties as
directed by superiors.
·
Monitor the operations of all
electronic security devices, alarm, and surveillance systems.
·
Provide, perform, and ensure safety
measures and procedures are enforced and followed.
·
Take independent action as authorized
when necessary to deal with any emergency.
·
Report immediately any infringements
of security and safety to the next available superior.
·
Undergo security and safety trainings
and revise assignment internally.
·
Operate C.C.T.V.
·
Conduct evacuation drills as
instructed by hotel authorities.
·
Respond to all enquires as per hotel
requirements.
·
Safe guard all information related to
the hotel.
·
Maintain harmonious and professional
working relationship with other hotel employees.
·
At all times adhere to Kempinski
standard security operating procedures which may change from time to time.
·
Conduct responsibilities as
stipulated in post orders manual.
·
Attend to all trainings as required
·
Additional responsibilities and tasks
can be added at any time depending on the need of the business and hotel.
Qualifications
·
Diploma/Certificate in Security
Management.
·
Basic security knowledge.
·
CCTV Controllers Certificate.
·
Language English (Spoken and written
fluent).
·
Two years’ experience preferably in
hospitality industry.
·
Computer literate.
·
Must have sound judgement capability.
·
Must be physically fit.