Customer Engagement Officer
B2B Sales Manager
Who We Are
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a
welcoming place to host their guests, a fun and safe place for their children
to play. But they tell us this isn’t easy – they have to settle for
low-quality furnishings or break the bank. Join us in building the
products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since our
founding:
·
Reached over 100,000 Kenyan homes
with our products
·
Attracted global investment to
continue fueling our growth and vision
·
Supported the growth of over 200
small furniture businesses across the country
·
Grown from a start-up to mid-sized
company
The Role In Brief
We’re
looking to add customer-oriented, analytical people to
our Customer Engagement team. You’ll be motivated by
building relationships with a portfolio of long-term customers –
whether they are hustling in Gikomba or running a major supermarket.
You’ll take pride in keeping everyone’s accounts in order – making sure the
dozens of clients you manage are fully stocked while keeping on top of their
account payments. Most importantly, you’ll be eager to take on more
responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment
schedule and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support
required by the clients in your portfolio
Network Within the Industry and Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products to Prospective Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with sales or customer relations
responsibilities
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyse customer statements and
proactively identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
B2B Sales Manager
Who We Are
Moko Home + Living is a growing
company bursting with innovation, creativity and passion. Our customers
dream of a better night’s sleep, a welcoming place to host their
guests, a fun and safe place for their children to play. But
they tell us this isn’t easy – they have to settle for low-quality
furnishings or break the bank. Join us in building the products, the
brand and the network toput quality living within everyone’s reach.
Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes
with our products • Attracted global investment to continue fuelling
our growth and vision
Supported the growth of over 200
small furniture businesses across the country • Grown from a
start-up to mid-sized company
The Role In Brief
We’re looking to add
a B2B Sales Manager to our customer engagement team:
the team that support hundreds of retailers to make better quality
furniture every day. You’ll be responsible to run the
day to day operations of the team ensuring that everyone is putting
their best to realize our vision to reach thousands of
homes. You’ll be an excellent project manager who is
able to juggle a variety of tasks under tight timelines. You’ll have
an eye to set systems that can spur innovation and efficiency. Finally,
you’ll be an excellent people manager, who can coach and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage the weekly
activities of the customer engagement officers
·
Lead and coordinate the capacity
planning and hiring strategy of the team to be in sync with the
bottlenecks identified and the growth strategy
·
Create a high-performance culture in
the team where KPIs are always met and decisions are taken on data.
·
Develop trainings and targeted
coaching for each team members based on the gap identified
Create systems to sustain
rapid growth
·
Collaborate with Senior
Officer to implement a robust Point of Sale system in the
depot in Gikomba
·
Support the Growth
Wizard to roll out a system to ensure that customers are
visited on time and the right information are shared
·
Support the
team to identify the right insights in the data and formulate the
appropriate action plan
Manage special projects and key
accounts
·
Act as a liaison to senior
management to keep them updated about operations and project
implementation
·
Be the point of contact for
operations and admin team to lead from design to execution
of systems relevant to the customer engagement team and that are
important to ensure smooth coordination with other teams
·
Lead the effort to find new
channels for products e.g. supermarkets for mattresses, new customers for foam
cushions
·
Manage the process of testing and
interactions for targeted initiatives to drive up sales
Career Growth + Compensation
Moko invests in building the capacity
and skills within our team. Your manager will invest significant time
in your career development. We provide constant, actionable feedback delivered
through mentorship from the management team. Because of our rapid growth,
we constantly have new roles opening up and opportunities in many functions.
This results in fast career growth for those who are ready to take up
the challenge.
Qualifications
·
You have experience (preferably 3
years) in retail or sales or marketing and are talented in hiring
and managing people
·
You have a passion for training
people and growing your team
·
You are a go getter and enjoy
figuring out what it takes to get things done on time in the most
efficient way
·
You are an exceptional
project manager and able to come up with and execute a
detailed plan
·
You preferably have a creative side
and can propose how marketing activation can be optimized and new ideas
introduced
·
You thrive when you are
able to take initiative, you are considered very
self-managing and do best in an environment where you are given high-level
goals and take initiative to achieve them
·
You possess a strong analytical
toolkit, and you frequently apply quantitative
analysis to decision-making
·
You pay extra
attention to details in everything you do without losing sight of the
big picture and the goals that we want to achieve
·
You have the
ability to convince people and negotiate partnership with suppliers
and contractors
How To Apply
Please visit our website moko.co.ke/careers and apply through our online form.
