Job Vacancy: Office Manager – Services Office Company
Our client is one of the major players in the serviced office space provision in Nairobi.
Our client is one of the major players in the serviced office space provision in Nairobi.
They run both custom and virtue
office spaces tailored to the needs of different clients.
Purpose of the Job
·
Provide and promote efficient and
Professional Overall Operations and support services to the company.
·
Team leadership and ensuring that the
team delivers efficiently on all areas
·
Customer service: Ensuring world
class customer service. Promptly addressing client issues when they arise.
·
Client Retention: Ensuring highest
rate of client retention through quality and valuable interactions and ensuring
that the clients are comfortable all the time.
Salary: Ksh 70,000 – 110,000 + Medical
cover
Location: Nairobi
Main Duties and Responsibilities
Customer Relations
·
Ensuring that workspace is fully
operational and processes are running smoothly
·
Handling the Reception and welcoming
walk in clients who have come in for a tour of the space.
·
Open and maintain customer accounts
by ensuring all relevant account information
·
Resolve product or service problems
and/or provide alternatives within set time frames
·
Recommend potential products or
services to management by collecting and analyzing customer needs
·
Generate sales leads for our
Marketing team to follow up.
·
Build sustainable relationships of
trust through open and interactive communication and working towards and maintaining
100% occupancy.
·
Communicating to members and ensuring
highest levels of members satisfaction.
·
Implement and maintain periodic
Customer Service Index
·
Meet personal sales and churn targets
·
Be the liaison of clients upgrading,
cancelling contracts and coordinate invoice dispatch and payment are current
and also deposit upgrades or refunds
Administration
·
Liaise and negotiate with vendors and
contractors including catering, cleaning, security, network, maintenance, and
building ownership.
·
Manage the coworking space including
consumables supply, facility cleanliness, equipment maintenance etc
·
Ensuring the space is kept neat and
tidy and provides a welcoming and professional environment in which to meet and
work.
·
Office Space management, including
responsibility for security, access (members, staff and guests) and health and
safety.
·
Management of external contracts with
Service Providers, including telephone, printing/photocopying, utilities and
building services e.g. air conditioning, Lift Management.
·
Ensuring all the Monthly utility
bills are forwarded on time and payments are done on time this Includes
Electricity, Internet & Printing
·
Ensuring all Mint Hub Licenses are
renewed annually and on time.
·
Organising repairs at the office
space with the Contractor and informing the respective members if need be.
·
Organising Parking Slots for new
members with the management and resolving parking issue with the Members
·
Supervising Office Assistants who are
responsible for ensuring cleanliness of the space and making Office tea.
·
Supervising the Security officer and
ensuring all the Security standard operating procedures are followed
·
Ensuring building and member safety
as it relates to fire and emergency plans.
·
Maintaining and Updating office
Inventory, Furniture & equipment in liaison with the Accountant
·
Receiving mail and packages on behalf
of the Members and forward to the individual Members
·
Coordinate and host external events
to take place in the space (such as workshops, networking events, lunch and learns,
etc)
Requirements
·
Business degree or equivalent
·
5 years’ experience in an
administrative role in a busy customer oriented environment
·
Candidates with strong experience in
serviced office environment will have an advantage.
·
Strong people management skills
·
An eye for detail
·
Strong customer service orientation
·
Assertive and an execution superstar
·
Outgoing
·
Tough but friendly
How to Apply:
Qualified candidates should send
their applications to info@leeandmyles.com so as to reach us on or before 25th
May 2019 quoting “OFFICE MANAGER” on the email subject line.
Only shortlisted candidates will be
contacted.
