Who We Are
Reached
over 100,000 Kenyan homes with our products • Attracted global investment to
continue fuelling our growth and vision
Operations Director
Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming place
to host their guests, a fun and safe place for their children to play. But
they tell us this isn’t easy – they have to settle for low-quality furnishings
or break the bank. Join us in building the products, the brand and the
network to put quality living within everyone’s reach. Here’s what our
team has accomplished in the few years since our founding:
Supported
the growth of over 200 small furniture businesses across the country • Grown
from a start-up to mid-sized company
Head of Operations & Supply
Chain
Role In Brief
Our Head of
Ops & Supply Chain is responsible for scaling
our supply chain and distribution to reach millions of
customers. We’re looking for a self-driven and analytical leader with the
ability to direct and grow our operations team and systems toward
this goal. You’ll be excited to solve big problems like developing
a hub-and-spoke distribution model for quick, cost-effective delivery to our
customer’s homes. You’ll be obsessed with order and efficiency, putting
in place the systems needed to organize the work of your team as it expands.
Responsibilities
Lead and grow a world-class distribution operation
·
Turn a distribution operation that
reaches hundreds of thousands of customers into one that reaches millions
·
Develop and implement a hub-and-spoke
distribution model which delivers the quality and reliability of our retail
customers’ dreams
·
Grow and streamline our existing
nationwide delivery service which serves hundreds of small businesses
·
Oversee an increasingly sophisticated
warehousing system and ensure seamless operations as our SKUs grow
Expand our international supply chain
·
Master a sourcing operation that
spans dozens of suppliers in 14 countries
·
Continuously scour the globe for
higher quality and more affordable materials, enabling us to build the products
of our customers’ dreams
·
Coordinate our sourcing teams in
Kenya and Mauritius in ensuring an efficient flow of goods to where they are
needed
·
Select the best vendors from across
the world and guarantee quality of the goods they supply
Develop and lead a high performing team
·
Invest in coaching and development of
your team, taking advantage of opportunities to grow team members’
responsibilities
·
Maintain a high-performance culture,
setting ambitious targets and rewarding outstanding accomplishment
Implement and manage systems to effectively tackle
increasingly complex work
·
Find opportunities to develop and
improve systems, delegate responsibilities to enable your team to handle more
work with increasing complexity
·
Identify and utilize key control
points, allowing you to maintain quality and accuracy of the growing activities
within your area of responsibility
Career Growth + Compensation
You’ll
join the leadership team of one of East Africa’s most successful growth-stage
companies, playing a key role in our development into a major enterprise.
You’ll learn first-hand how a thriving venture is operated, with opportunity to
expand your skills and responsibilities as your team and our company grow.
We
believe this distinct and rare experience is the most valuable benefit we offer
new leaders who join our team. In addition to this, you’ll earn a
competitive salary and benefits package benchmarked against lean mid-sized
companies. You’ll also be awarded stock options, allowing you to
participate in the value you create as a leader of our team.
Qualifications
·
You are a strong leader, and you have
at least 3 years’ experience managing individuals across different functional
areas. You have a proven track record of motivating and developing your
direct reports.
·
You have experience developing and
implementing management systems within an organization, and value the structure
and predictability they bring.
·
You have managed key internal and
external relationships in another organization and are effective and building
and maintaining such relationships independently.
·
You are an adaptable professional who
has drawn energy from working in an environment of rapid growth and change.
·
You thrive when you’re able to take
initiative and do best in an environment where you are given high-level goals
and the freedom and authority to achieve them.
·
You are eager to take responsibility
for a key team within our company and find the prospect of driving its rapid
growth while improving results extremely motivating.
·
You possess a strong analytical
toolkit, and you frequently apply quantitative analysis to decision-making.
Production Officer
The Role In Brief
Moko’s
Production Officer helps us bring joy to thousands of families by manufacturing
world-class furniture. You’ll lead a production team for a key product
category, such as sofas, mattresses or foam cushions. Factory
Officers are organized and driven team leaders who are eager to join us in
building one of Africa’s largest furniture factories.
Responsibilities
Bring delight to our customers by making quality products,
efficiently
·
Lead your team in
meeting production targets while upholding high standards of quality
and safety
·
Ensure efficient management of raw
material inventory and determine optimum stock and re-order levels
·
Collaborate with finance, sales and
warehousing teams to meet and exceed customer expectations
·
Plan production scheduling
to meet customer demand
·
Coordinate with maintenance team to
maximize machine uptime
·
Achieve consistent levels of high
quality and support a culture of continuous improvement
Lead a high-performing production team
·
Provide continuous feedback and
coaching; regularly review team members’ performance
·
Assist in the hiring and training of
new team members
·
Achieve high compliance with health
and safety standards and other best-practice policies and procedures
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership skills,
including the ability to relate well with direct reports, customers and
colleagues.
·
Strong attention to details and
ability to deliver on assigned tasks with independence and little supervision
·
Candidates with at least 2 years’
experience supervising a team preferable
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
Eagerness to join a young,
quickly-growing organization and team
·
Technical background a plus
Health & Safety Officer
The Role In Brief
We
are looking for someone to foster safety for our team members as the
build and deliver products to delight our customers. You’ll be passionate and
knowledgeable about occupational and environmental safety, driven to
create and maintain a world-class working environment. Most importantly,
you’ll be effective at turning principles and regulations into everyday reality
by collaborating with teams across the company to raise awareness and change
behaviours.
Responsibilities
Work across teams to ensure safety
·
Champion a safety agenda
and culture across the company
·
Regularly review working conditions
and work with line managers to correct non-compliance and realize opportunities
for improvement
·
Manage and monitor issuance and usage
of PPEs, including PPE inventory
Manage audits and compliance with regulatory bodies
·
Collaborate with third-party auditors
to ensure all audits are conducted properly and on-time and all licenses are up
to date (OSH, NEMA, fire safety, planning)
·
Develop and execute action plans to
address any issues identified in audits
·
Maintain strong relationships with
local regulators based on transparency and compliance
·
Regularly identify opportunities for
assessing risk and implement improvements
Integrate safety into routine systems and
procedures
·
Develop and maintain training
protocols around safety, health and environment
·
Review standard practices and
procedures and effectively integrate safety, health and environment
best practices where appropriate
·
Conduct
regular safety, health and environment trainings with all team
members tailored to their roles
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Previous experience working in a
similar role in a company with high standards of
occupational health and safety; preferably in the manufacturing
sector
·
Strong working knowledge of
occupational and environmental regulations and risks
·
Excellent written and oral
communication skills and a strong ability to lead and influence others
·
Demonstrated experience drafting and
implementing training and procedural documents
B2B Sales Manager
The Role In Brief
We’re
looking to add a B2B Sales Manager to our
customer engagement team: the team that support hundreds of
retailers to make better quality furniture every day. You’ll be
responsible to run the day to day operations of the team
ensuring that everyone is putting their best to realize our
vision to reach thousands of homes. You’ll be an excellent
project manager who is able to juggle a variety of tasks
under tight timelines. You’ll have an eye to set systems that can spur
innovation and efficiency. Finally, you’ll be an excellent people manager,
who can coach and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage the weekly
activities of the customer engagement officers
·
Lead and coordinate the capacity
planning and hiring strategy of the team to be in sync with the
bottlenecks identified and the growth strategy
·
Create a high-performance culture in
the team where KPIs are always met and decisions are taken on data.
·
Develop trainings and targeted
coaching for each team members based on the gap identified
Create systems to sustain rapid growth
·
Collaborate with Senior
Officer to implement a robust Point of Sale system in the depot in
Gikomba
·
Support the Growth
Wizard to roll out a system to ensure that customers are
visited on time and the right information are shared
·
Support the
team to identify the right insights in the data and formulate the
appropriate action plan
Manage special projects and key accounts
·
Act as a liaison to senior
management to keep them updated about operations and project
implementation
·
Be the point of contact for
operations and admin team to lead from design to execution
of systems relevant to the customer engagement team and that are
important to ensure smooth coordination with other teams
·
Lead the effort to find new
channels for products e.g. supermarkets for mattresses, new customers for foam
cushions
·
Manage the process of testing and
interactions for targeted initiatives to drive up sales
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3
years) in retail or sales or marketing and are talented in hiring
and managing people
·
You have a passion for training
people and growing your team
·
You are a go getter and enjoy
figuring out what it takes to get things done on time in the most
efficient way
·
You are an exceptional
project manager and able to come up with and execute a
detailed plan
·
You preferably have a creative side
and can propose how marketing activation can be optimized and new ideas
introduced
·
You thrive when you are
able to take initiative, you are considered very self-managing and
do best in an environment where you are given high-level goals and take
initiative to achieve them
·
You possess a strong analytical
toolkit, and you frequently apply quantitative
analysis to decision-making
·
You pay extra
attention to details in everything you do without losing sight of the
big picture and the goals that we want to achieve
·
You have the
ability to convince people and negotiate partnership with suppliers
and contractors
Customer Engagement Officer
The Role In Brief
We’re
looking to add customer-oriented, analytical people to
our Customer Engagement team. You’ll be motivated by
building relationships with a portfolio of long-term customers –
whether they are hustling in Gikomba or running a major supermarket.
You’ll take pride in keeping everyone’s accounts in order – making sure the
dozens of clients you manage are fully stocked while keeping on top of their
account payments. Most importantly, you’ll be eager to take on more
responsibility and grow your career as part of our team.
Responsibilities
Manage Client Accounts
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment
schedule and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide
all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
Present Products to Prospective Customers
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with sales or customer relations
responsibilities
·
Extremely strong interpersonal skills
and success developing productive professional relationships
·
A mature professional who can
comfortably relate with business owners and senior purchasing managers
·
Strong analytical skills and
attention to detail—ability to analyse customer statements and
proactively identify and address issues with customer accounts
·
Proficient with Microsoft Word and
Excel
·
Eager to join a quickly-growing
organization and team
Moko Specialist
The Role In Brief
The
ideal Moko Specialist will be passionate about talking and
listening to customers to understand their perspectives. They will be keen to
create an entertaining experience for our customers and to come up with new
ideas to continually improve that experience. They are passionate about
providing excellent customer service. They will also be organized and have
great attention to details.
Responsibilities
·
Be the Moko’s Brand Ambassador
& Specialist at Moko’s showrooms and pop up stores
·
Assist customers to test Moko’s
mattresses and sofas and create an engaging experience through sharing relevant
and entertaining information about Moko’s story and products
·
Lead fun activities for parents and
their children to engage them during Moko’s activities
·
Perform other duties related to the
development and implementation of the Moko’s marketing activities
·
Conduct consumers’ research, gather
and report feedback concerning Moko’s products
·
Provide new ideas about activities
that Moko can conduct
Career Growth + Compensation
Moko invests
in building the capacity and skills within our team. Your manager will invest
significant time in your career development. We provide constant, actionable
feedback delivered through mentorship from the management team. Because
of our rapid growth, we constantly have new roles opening up and opportunities
in many functions. This results in fast career growth for those who are ready
to take up the challenge.
Qualifications
·
You are a creative person who enjoys coming
up and trying new ideas
·
You have a talent in communicating to
people in a way that catches their attention
·
You have a talent to see things from
customers’ perspective and tell a story that fascinates people
·
You have a passion for providing
great customer service
·
You enjoy coming up with ideas on how
to deal with any challenges arising from the field.
·
You are extremely organized, and you
can ensure that all your responsibilities are done on time and targets are met
·
You thrive when you can take initiative
and you are very self-motivated
Head of Manufacturing
The Role In Brief
Our Head of Manufacturing will
take the reins of our growing production function. We’re looking for a
self-driven and analytical leader with the ability to direct and grow
our manufacturing team and systems. You’ll be at the heart of the
company and drive implementation of strategic production goals to meet and
exceed customer expectations for product quality and cost. You’ll be excited
about maximising efficiency, optimising production levels and driving
operational excellence.
Responsibilities
Develop, implement and manage production systems
·
Make and update medium term plans for
the manufacturing team in line with company strategy and proactively
execute on these – e.g. anticipate when we need to add new production lines to
meet sales forecasts and manage the expansion
·
Lead the most complex elements of
system development and process improvement within
the manufacturing team and between manufacturing and other
teams in the company
·
Implement
lean manufacturing best practices to continue driving us toward
becoming a world-class manufacturing operation
Develop and lead a high performing team
·
Coach managers and supervisors to
help them lead their teams more effectively
·
Define and adjust organizational
structure of the manufacturing team as it quickly grows and changes
·
Lead development and implementation
of improved training; identify and develop leadership and technical talent
within the team
Continuous Improvement
·
Drive continuous improvement in all
our manufacturing teams with goals of improving quality and reducing
cost, making sure everyone is contributing to this agenda and improvements are
identified and implemented quickly and effectively
·
Contribute to new product development
in coordination with customer-facing teams
·
Own KPIs concerning product quality,
production output, cost of goods, safety, facility quality, team satisfaction
and development
·
Co-ordinate team activities to
optimise cost performance and minimise waste through development of a
continuous improvement culture encompassing lean principles and clear strategic
development
Career Growth + Compensation
You’ll
join the leadership team of one of East Africa’s most successful growth-stage
companies, playing a key role in our development into a major enterprise.
You’ll learn first-hand how a thriving venture is operated, with opportunity to
expand your skills and responsibilities as your team and our company grow.
We
believe this distinct and rare experience is the most valuable benefit we offer
new leaders who join our team. In addition to this, you’ll earn a
competitive salary and benefits package bench marked against lean
mid-sized companies. You’ll also be awarded stock options, allowing you
to participate in the value you create as a leader of our team.
Qualifications
·
You are a strong leader – you’ve
demonstrated success leading a complex team including managing, motivating and
developing other managers
·
You have a track record of
implementing lean manufacturing best practices and driving
significant improvements in a production setting
·
You have an entrepreneurial streak
and have are an adaptable professional who has drawn energy from working
in a young company, start-up environment or other environment of rapid growth
and change. You are adaptable to changing requirements and you enjoy
working on multiple diverse projects and tasks simultaneously.
·
You thrive when you’re able to take
initiative, you are considered very self-managing and do best in an environment
where you are given high-level goals and take initiative to the freedom and
authority to achieve them.
·
You are confident in your own ability
to perform and inspire others to perform, and You are eager to take on
responsibility for a key team within our company. You find the prospect
of being rewarded according to your ability to and find the prospect of driving
its rapid growth while improving results grow a team extremely
motivating.
·
You possess a strong analytical
toolkit, and you frequently apply quantitative analysis to decision-making.
Digital Marketing Officer
The Role In Brief
We’re
looking to add a detail-oriented, creative and super organized person to
our Marketing team (also known as Nap-stars for our love of naps)
that can help us grow our digital marketing presence. We have an
ambitious plan to reach more people online and let them know about the Moko’s
dreamy products and you’ll be the person behind this dream. You’ll have a
passion to come up with new ideas for content and to rally the troops to make
that content happen. You’ll be eager to create and implement split
tests to evaluate our hypothesis and see what works and what
doesn’t. Most importantly, you’ll be eager to take on more
responsibility and grow your career as part of our team.
Responsibilities
Manage content creation and content calendar
implementation
·
Work in close collaboration with the
Brand&Buzz manager to lead the creation of monthly calendars for
different digital platform
·
Liaise with the Creative Director and
Content Creator the create the content and artworks needed for
our digital marketing calendar
·
Coordinate with photographers to
document offline activations run at our pop-up stores
·
Schedule posts on all the platforms
we use and proposes any necessary adjustments
Implement A/B testing
for digital platforms and offline marketing
·
Under the direction of the
Brand&Buzz manager, schedule, implement and monitor A/B tests on Facebook,
Google Ads and other platform
·
Analyze the results on a weekly and
monthly basis, implement small tweaks and present main findings from the data
·
Oversee implementation and testing of
offline marketing ideas such as billboards or words of mouth
campaigns
·
Propose new ideas for content
creation and split tests based on trends spotted in the data analyzed
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management team.
Because of our rapid growth, we constantly have new roles opening up and
opportunities in many functions. This results in fast career growth for those
who are ready to take up the challenge.
Qualifications
·
A preference for 1-2 years’
experience in a role with exposure to digital marketing
·
Extremely strong organizational
skills and ability to independently manage digital platforms
·
An enthusiastic individual with
outstanding problem-solving skills to implement split tests and proposes
variations based on results
·
Strong analytical skills and
attention to detail—ability to analyse data and proactively identify and
address issues
·
An initiative taker who enjoys
working independently once you receive clear directions from the manager
·
Proficient with Microsoft Word and
Excel
·
Eager to join a young,
quickly-growing organization and team
Administrative Assistant
The Role In Brief
Our administrative team
keeps Moko’s office running smoothly so that we can deliver on our customer’s
dreams. From supporting hiring of new team members to tracking and
processing orders, Administrative Assistants run the processes
the drive our day to day business. You’ll work closely with members of
our management team, making this a great development opportunity for anyone
early in their administration, HR or accounting career.
Responsibilities
Administrative Assistants can
take on a wide range of responsibilities, we tailor responsibilities to a team
member’s specific skills – here are some common examples:
Find and support talent
·
Work with management of our talent
team to introduce job applicants to the delight of working with Moko, while
assessing them against the criteria of a particular position
·
Support our employees with on-time
processing of advances, employment contracts, and anything else they need to
work happily and productively
Lay the foundation of accurate, timely accounts
·
Take responsibility for processing
transactions quickly and properly – getting our suppliers paid, our customers’
accounts credited and keeping our records in order
·
Post accurate entries in our
accounting system, and cross-check critical accounting data
·
Ensure all accounting records are
kept properly, in a compliant way and up-to-date
Delight customers with top-notch order processing
·
Check orders against inventory and
accounting records, preparing all that’s needed for dispatch to our customers
·
Ensure our customers receive accurate
order fulfillment, delivered on-time
·
Track and analyse order data to help
us improve our fulfillment operations
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
You have training and experience
in administration, HR and/or accounting.
·
You enjoy working on multiple diverse
projects and tasks simultaneously.
·
You thrive when you are able to take
initiative, you can plan and organize your work around specific goals.
·
You have the skills to
implement administrative processes within a team, and value the
structure and predictability they bring.
·
You can troubleshoot problems and
offer ideas about possible solutions.
Talent Specialist
The Role In Brief
Moko
is looking for an individual with an eye for talent. The ideal candidate
will support organization-wide efforts in sourcing for and retaining the
best talent. They should have the ability to independently find innovative
and creative solutions to create networks, build relationships and find
prospective candidates. They should be able to take pride in duties such as
scouring through tens of candidates’ profiles from different sources to
identify the right candidates for opportunities available in the organization.
Additionally, they should be at ease with interviewing a prospective candidate,
from junior to senior leadership roles to assess their suitability. Finally,
they should have a knack for turning the hiring process, which is known to be
boring worldwide, into a fun experience for everyone applying to be part of
Moko.
Responsibilities
Lead Generation
·
Identify great potential members of
different teams in the company through a variety of strategies. This includes
multiple job board searches, leveraging their existing networks and building
new ones as well as direct outreach to prospective candidates
·
Design and
implement talent search strategies to fill priority leadership roles
·
Consider candidates for roles by
evaluating their skills and culture fit in-depth, using detailed discussions
and interviews
·
Support hiring managers in narrowing
down the candidate pool toward the perfect fit
·
Accurately track the progress of
candidates through the hiring pipeline, ensuring they are well updated on their
candidacy and communicated to.
Bring the Moko fun & spirit into hiring
·
Review Talent communication
regularly to check that it allows for our Moko fun spirit to come alive
·
Ideate new ways to fill
the talent pipeline in fun ways with the aim of showcasing our
innovative culture e.g. cocktail events, university challenges
·
Run & be the project manager of
the fun & innovative talent projects that we run such as the
university challenges
Relationship building and Management
·
Build and maintain relationships with
key networks including recruiting agencies and professional bodies
·
Organize and participate in key
events and activities necessary to build and maintain business networks and
leverage them for candidate referrals.
·
Support other Talent team
members in their efforts to network and engage candidates for job opportunities
Continuous Improvement
·
Improve organization allure as an
employer of choice by recommending new policies and practices
·
Monitor the current systems and
strategies to uncover inefficiencies and suggest ways to improve while bringing
fresh new ideas for improvements in capacity building
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Ability to contribute fresh ideas that
will help shape the talent strategy of a fast-growing company.
·
Strong communication and persuasion
skills – you have the ability to speak with prospective candidates for key
leadership roles and other audiences and sell them on Moko and our career
opportunities
·
You are a great networker and a
relationship builder – You enjoy and have the ability to engage with new people
from diverse backgrounds and form meaningful relationships which have a
long-lasting impact on our talent pool
·
Quality focus. Just getting the job
done is not enough for you. You set high standards and share them with your
team
·
Strong attention to detail and the
ability to deliver on assigned tasks with independence and little supervision
·
Prior experience in finding, hiring
and managing talent is a big plus
Sofa Production Manager
The Role In Brief
You’ll
take the reins of our growing production operation. This is a
key management and leadership role which will oversee all
critical production functions for the sofa team and advance
them to the next level. The Production Manager will also
work closely with various teams to ensure timely delivery to our customers.
Responsibilities
Production Planning
·
Map out a detailed forecast and
planning for an exponential growth
·
Work with the supply chain department
to forecast and plan for present and future consumption of raw materials to
ensure that materials are always available
·
Evaluate production schedules
and labour requirements to plan team structure and development
·
Develop and maintain production metrics
for the different stations in the wood and upholstery teams
Team Management
·
Build strong rapport with
our sofa production team through open communication; promote a
positive, safe, productive and efficient work environment
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are in compliance with
current procedures and quality standards
Quality Assurance
·
Ensure that goods produced by your
team always meet quality standards
·
Work closely with Quality Control to
ensure that quality gaps are caught as early as possible in
the production chain
·
Monitor product standards at various
levels of production and at the point of release so that the cost of
rework is reduced
Continuous Improvement
·
Monitor and recommend necessary
changes to the layout of plant, machinery and production processes
and methods for any new equipment, materials or components
·
Continuously work to improve the cost
of products by optimizing raw materials, labour and utilities
·
Review and recommend appropriate
measures to control and minimize waste levels
·
Review production practices
and equipment; make proposals for improvements to ensure that they are
maximally effective
·
Support research and development to
keep our production team up to date and working with the latest
technology and using the most efficient manufacturing practices
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management experience managing a
team preferable.
·
Strong professional references demonstrating
professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background a plus
Retail Operations Manager
The Role In Brief
Moko’s
goal is to change the way people experience their everyday home. We have an
ambitious development pipeline that spans mattresses to sofas with the goal of
making our customers’ dream of leading a modern lifestyle a reality. We’re
looking to add a Retail Operations Manager aka Chief Operations Ninja who will
be responsible for expanding MoKo’s locations and running Moko’s day-to-day
retail operations. You’ll be an excellent project manager who is able to juggle
a variety of tasks under tight timelines. You’ll put into use your relationship
building skills to establish relationships and manage partners and service
providers as we expand to new locations and channels. Finally, you’ll be an excellent
people manager, who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Provide 1-on-1 coaching for all team
members to ensure they meet their personal and team goals
Implement MoKo’s expansion plans
·
Work with the Head of Retail to
develop and implement the broader strategy to expand MoKo into new channels
(e.g. supermarkets) and locations
·
Create the work plan to launch
new showrooms (aka dream units) and manage the team follow the plan and
successfully open new dreamy units
·
Work with the Head of Brand and Head
of Retail to design showrooms that create a wow experience for our customers
·
Build relationships and liaise with
external stakeholders to help MoKo achieve our expansion goals, e.g. ensuring
establishing new partnerships with supermarkets, or ensuring we have the
necessary approvals and permits to launch new dreamy units
Run the day-to-day retail operations
·
Ensure we fulfil our customers’
orders (aka dreams), by managing the team to align inventory and delivery with
sales
·
Develop new systems to continuously
improve our order fulfillment process, therefore ensuring we deliver the
biggest smiles to our customers
·
Measure and track the efficiency of
our order fulfillment process, and manage the team to ensure we meet KPIs
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3
years) in project management or operations
·
You are talented in managing people
to achieve their goals
·
You are an exceptional project
manager who pays extra attention to details when developing and executing a
plan
·
You excel at building relationships,
negotiating partnerships, and managing performance of suppliers, contractors,
landlords, and other stakeholders required to develop new channels and launch
new dreamy units
·
You are an analytical thinker, and
you make decisions based on data and quantitative analysis
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your
Customer Experience Manager
The Role In Brief
Moko’s
goal is to change the way people experience their everyday home. We have an
ambitious development pipeline that spans mattresses to sofas with the goal of
making our customers’ dream of leading a modern lifestyle a reality. We’re
looking to add a Customer Experience Manager (aka Chief Heart Warmer) who will
be responsible for developing our customer experience strategy and running
Moko’s day-to-day sales and customer experience. You’ll be an excellent project
manager who is able to juggle a variety of tasks under tight timelines. You’ll
put into use your knowledge of customer care and marketing to create remarkable
experiences for MoKo customers. Finally, you’ll be excellent people manager,
who can motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Develop customer care trainings and
provide 1-on-1 coaching for all team members to ensure the team meets our
Customer Care KPIs
Develop and implement the strategy to
attract and convert customers
·
Develop and implement strategy to
attract and convert customers, using the showroom as an attraction point
·
In line with the customer attraction
& conversion strategy, manage the team to run showroom events and
initiatives to nurture (aka ‘warm the hearts’) potential customers
·
Ensure the display of the showroom
creates a wow experience for customers
·
Ensure all operational needs of the
showroom are met, such as rent payments, utilities payments, and updated
permits
Achieve targets for sales and
customer happiness
·
Analyse customer feedback data and
use the analyses to develop and run initiatives to improve customer happiness
·
Track performance of sales and adjust
activities of the Customer Care and Retail Experience team to ensure sales
targets are met every month
Continuously improve systems
·
With support from senior management,
define and implement new systems that enable a better customer experience
·
Act as liaison to senior management
and directors to keep them up to date about customer care and retail experience
·
Be the point of contact and ensure
smooth coordination with other teams (e.g. operations, admin) on day-to-day
work or on special projects
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management team.
Because of our rapid growth, we constantly have new roles opening up and
opportunities in many functions. This results in fast career growth for those
who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3 years)
in sales or customer care
·
You are talented in managing people
to achieve their goals
·
You have a passion for training and
developing people
·
You are an analytical thinker, and
you frequently make decisions based on data and quantitative analysis
·
You are an exceptional project
manager and able to come up with and execute a detailed plan
·
You enjoy planning events and can
propose creative new ideas for events at our showrooms
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your goals
Business Development Manager
The Role In Brief
Moko’s
goal is to change the way people experience their everyday home. We have an
ambitious development pipeline that spans mattresses to sofas with the goal of making
our customers’ dream of leading a modern lifestyle a reality. We’re looking to
add a Business Development Manager who will be responsible for expanding MoKo’s
locations and running Moko’s day-to-day retail operations. You’ll be an
excellent project manager who is able to juggle a variety of tasks under tight
timelines. You’ll put into use your relationship building skills to establish
relationships and manage partners and service providers as we expand to new
locations and channels. Finally, you’ll be excellent people manager, who can
motivate and grow the team.
Responsibilities
Manage and grow a motivated team
·
Coordinate and manage daily and
weekly activities of the team to create a high-performing team where KPIs are
always met
·
Provide 1-on-1 coaching for all team
members to ensure they meet their personal and team goals
Implement MoKo’s expansion plans
·
Work with the Head of Retail to
develop and implement the broader strategy to expand MoKo into new channels
(e.g. supermarkets) and locations
·
Create the workplan to launch new
showrooms, and manage the team follow the plan and successfully open new
showrooms
·
Work with the Head of Brand and Head
of Retail to design showrooms that create a wow experience for our customers
·
Build relationships and liaise with
external stakeholders to help MoKo achieve our expansion goals, including but
not limited to
·
Establishing new partnerships with
supermarkets
·
Ensuring we have the necessary
government approvals and permits to launch new showrooms
·
Creating partnerships with e-commerce
platforms to sell MoKo merchandise
Career Growth + Compensation
Moko invests
in building the capacity and skills within our team. Your manager will invest
significant time in your career development. We provide constant, actionable
feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles
opening up and opportunities in many functions. This results in fast career
growth for those who are ready to take up the challenge.
Qualifications
·
You have experience (preferably 3
years) in senior business development or project management
·
You are talented in managing people
to achieve their goals
·
You excel at building relationships,
negotiating partnerships, and managing performance of suppliers, landlords, and
other stakeholders required to develop new channels and launch new dreamy units
·
You are an exceptional project
manager who pays extra attention to details when developing and executing a
plan
·
You are an analytical thinker, and
you make decisions based on data and quantitative analysis
·
You thrive when you are able to take
initiative to solve problems and come up with more efficient ways of achieving
your goals
Lead Maintenance Engineer
The Role In Brief
You’ll
take responsibility for ensuring that all the equipment in our growing factory
is operating efficiently and safely. This is a key technical leadership
role that requires leading a technical team in developing and
implementing world-class maintenance systems.
The Lead Maintenance Engineer will work closely with
our production teams to ensure maximum uptime.
Responsibilities
Maintenance Systems and Planning
·
Develop and oversee the
implementation of preventative maintenance for all machinery –
including foam processing and woodworking light and heavy equipment
·
Plan and manage stock and supply
chain for spare parts and factory consumables to minimize downtime
·
Regularly review and
update maintenance protocols to ensure best practices
Technical Team Management
·
Lead and coordinate the work of
a team of technicians working across different shifts; ensure they have the
resources and skills to quickly and effectively respond to downtimes
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are compliant with
current procedures and safety standards
Continuous Improvement
·
Continuously work to prevent and
minimize downtime
·
Routinely review machinery and
electrical safety to ensure the highest standards are met
·
Identify opportunities for
cost-effectively implementing equipment redundancies to ensure work
interruptions are minimized in the case of equipment breakdowns
·
Support the planning, installation
and commissioning of new production lines
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team.
Your manager will invest significant time in your career development.
We provide constant, actionable feedback delivered through mentorship from the
management team. Because of our rapid growth, we constantly have new
roles opening up and opportunities in many functions. This results in fast
career growth for those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop systems and tools in Microsoft
Excel
·
Good management skills, with a track
record managing a small to mid-sized team including technical roles
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Deep technical knowledge of
motor-driven and hydraulic machinery as well as a good working knowledge of
electrical control systems
·
Hands-on
experience leading mechanical maintenance in a factory
setting
·
At least 5 years’ experience working
in a manufacturing setting or other environment involving significant machinery
usage
Operations Director
The Role In Brief
You’ll join the executive team of one
of East Africa’s most successful growth-stage companies, playing a key role in
our development into a major enterprise. You’ll work with the company’s
founders and senior management to lead growth of our manufacturing, supply
chain and distribution operations as we scale nationwide to reach millions of
families. You’ll be obsessed with developing the people under you,
supporting other managers in growing our internal talent. Highly
organized and systems-oriented, you’ll be constantly on the lookout for ways to
make our day to day functions run more smoothly, within and across teams.
Responsibilities
Lead a team of hundreds in achieving
bold goals
·
Provide leadership and direction to
departments which are home to most of our employees
·
Lead manufacturing, supply chain and
distribution operations through a period of rapid growth and change – the goal
is to reach nationwide scale and preparation for regional expansion within 3
years
·
Support the work of functional team
heads in aligning their activities and those of their direct reports to the
company’s goals
·
Lead planning with your team to make
the system, infrastructure and human capital investments needed to drive rapid
growth
·
Take ownership of several of the
company’s most crucial KPIs
Promote a culture that drives
growth
·
Promote a strong management culture
centred on performance and development and ensure this is cascaded to all
levels of your teams
·
Support the professional development
of the operations management team while enabling them to serve as effective
coaches for their own direct reports
·
Lead the selection and development of
talent across your departments
Drive continuous improvement as
we scale
·
Develop and update systems and
business processes to support operations of increasing complexity and scale
·
Drive a continuous improvement
culture within the departments you lead, ensuring learning drives improvement
every week in every team
·
Identify and implement opportunities
for improving efficiency and harmony within your departments as well as across
function areas (with customer facing and administrative teams
Career Growth
We believe this distinct and rare
experience is the most valuable benefit we offer new leaders who join our
team. In addition to this, you’ll earn a competitive salary and benefits
package benchmarked against lean mid-sized companies. You’ll also be
awarded stock options, allowing you to participate in the value you create as a
leader of our team.
Qualifications
·
You are a strong leader and
motivator, with deep experience leading and developing managers and a proven
track record of driving growth and improvement within large teams.
·
You have experience leading a large
operation through a period of significant growth and rapid change.
·
You have successfully executed in a
leadership role which required delivering against ambitious strategic goals.
·
You have experience developing and
implementing complex management systems within an organization and value the
structure and predictability they bring.
·
You possess a strong analytical
toolkit and have a track record of data-driven decision-making.
How to Apply
Please visit our website moko.co.ke/careers and apply through our online form.
