Teller
Overall Job Purpose
Customer Service Officer
Overall Job Purpose
The Teller will
be responsible for processing customer’s cash receipts and payments so as to
enhance customer satisfaction.
Responsibilities
·
Proactively engage customers by
offering them product and services in order to enhance customer
loyalty/retention.
·
Positively identify the customers by
scrutinizing the documents against the banking system in order to avoid losses.
·
Receiving cash and cheques by
verifying the genuineness so as to minimize the losses to the bank.
·
Cross sell bank products by
interviewing the customers over the counter in order to enhance business
growth.
·
Reconciliation of cash by day end
balancing to ensure accurate bank balances
·
Prepararation of various
reports to inform branch management
·
Observe laid down operating
procedures to ensure internal controls are adhered to.
Qualifications
·
A Business related degree from a
reputable institution.
·
A minimum of 1year experience in a
financial institution.
Key Competencies and Skills
·
Practical experiences in use of MS
Office applications.
·
Ability to work independently under
strict deadlines.
·
Must have good interpersonal and
communication skills.
·
Results oriented and problem solving
skills.
·
Demonstrated good planning and
organizational skills.
·
Must be a team player and have
integrity.
Customer Service Officer
Reporting To: Branch Business Manager
Overall Job Purpose
The Customer Service Officer will be responsible in offering excellent customer
service through quick resolution/escalation of customers queries in order to
ensure customer retention.
Responsibilities
·
To manage queues by constantly
monitoring customers wait time so as to ensure timely customer service.
·
To offer excellent customer service
through quick resolution/escalation of customers queries in order to ensure
customer retention.
·
To collate customer feedback through
interviews and customer feedback forms to ensure that we meet customer
expectations.
·
To Issue ATM Cards and cheques by
recording to ensure safe custody and timely delivery to customers.
·
To avail product Brochure/Marketing
materials and stationery for the customers by constantly replenishing the
banking hall in order to ensure adequate products information to the customers.
Qualifications
·
A business related degree from a
reputable institution
·
Minimum 2 years experience in the
banking industry.
·
Banking product knowledge and
procedures.
Key Competencies and Skills
·
Practical experiences in use of MS
Office applications
·
Ability to work independently under
strict deadlines.
·
Must have good interpersonal and
communication skills.
·
Results oriented and problem solving
skills.
·
Demonstrated good planning and
organizational skills.
·
Must be a team player and have
integrity